SCAM - this company are based in Spain and you will be stung with disgusting customer service and return fees of £100s. Be WARNED. This is a true review. Lots of other retailers selling better quality... See more
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Ordered a fan in 2022, £325. Became faulty this year (2024). Very little use. Website said 15 year warranty. Contacted customer services in June and after sending through proof of purchase and a video... See more
Company replied
My fan from Spain was chosen because it rotated slowly at 75 rpm and quietly. Silent up to speed 3. UPS delivery were keen to charge me taxes for import duty, Ceiling fan co promptly rectified t... See more
Great company to deal with! Had import charges to pay, contacted Ceiling Fan by e mail on a Saturday & the chargers were paid by Saturday evening, very prompt. Fan arrived on schedule, was expecting... See more
Company details
Written by the company
Fan-boutique is the European leader in ceiling ventilation and destratification. With a catalogue of more than 1500 ventilation products, the site is the largest European choice in the field. Convinced that the alternative to air conditioning is ceiling ventilation, our objective is that you can choose your ceiling fan in the best conditions. The knowledge of the sector by our teams, and the sense of customer service will ensure that in any situation, we can listen, advise, solve all situations related to your project but also in the life of your ceiling fans. You will find on the website : Ceiling fans with lamp Ceiling fans without lamps Ceiling fans by style Types of ceiling fans Klassfan's modulo allows you to customise the composition of your fan. With the "Trustpilot" discount code and the writing of a notice, you receive an additional 5% discount that can be combined with current offers. For professionals, specific discount plans are available, to be discussed with our teams. We are at your disposal on: +44 20 3318 5310 Answer will be done from 10 Am to 18 Pm, form Monday to Friday NO SERIVICE DURING THE HOLLIDAYS from 23 to first week of Juanuary From 15 July to 20 Agust.
Contact info
Av Peris Y valero N 4, 46006, Valencia, Spain
- 20 3318 5310
- contact@ceiling-fan.co.uk
- ceiling-fan.co.uk
2.0
Poor
50 reviews
Hasn’t replied to negative reviews
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No order received yet
We have not yet received our ceiling fan and we have received no information on tracking number. Very disappointed .
31 December 2020
Reply from ceiling-fan.co.uk
Hello,
Indeed, we have to change the system or stop selling Faro, because already this summer we had delivery problems.
The products are in stock, we order them, in normal operation, we receive them the next day, check them and send them back.
But if there is a problem with the carrier, which is the case with 4 fans not received, complaints at home are simply time-consuming.
As a result, another delivery is needed, and here it's someone from Faro who has to make the decision. This normally works, but with the holidays, nobody makes the decision about anything...
What's more, the product is out of stock on their commercial management.
Since Monday, we have been harassing Faro to make him assume that their transporter is just a disaster, and to find us a product.
It's done today, we have received your product which is coming out today.
These are the joys of automatic business, when it works it's great, but in holiday periods when it doesn't, there's nobody to make the right decisions...
We apologize for that, your product will be at home next week.
Regards.
Product receive on 09-02-2021, with a big delay due to the Brexit.
Can you confirm this information plz, and reveiw your note .
Regards.
2 month after .. no comment, no answer, first to criticize, last to act!
Instructions not in English and the fan…
Instructions not in English and the fan is impossible to fit safely without these. No one from customer service is returning my emails or calls.
28 December 2020
Reply from ceiling-fan.co.uk
Hello,
We see your email on monday 4 Juanuary, our tech is a normal worker, take some hollidays..
This instruction manual exist we have it on demand. Remember we sell in all the countrys in Europe, and we can't put 1 Kg of instruction manual in each ceiling fan.
Even on the web site, you have the instruction manual in attachment, and you can download it, It's not systematic, but in the modulo they are.
If you still need it, we can send it.
But, the question is .. did you install the fan finaly ? What do you think about it ? because maybie what you broth is a fan, and the opinions must consider your fan too, no ?
This opinon is like you put 1 star to Porshe because you don't understand how to start the car ... do you think it reflect the reality ?
Regards.
Cannot fault the fans they are gorgeous…
Cannot fault the fans they are gorgeous looking and extremely efficient at moving air also whisper quite. Have now bought 3 as we are so impressed with them. Ordering and delivery was easy and quick.
4 December 2020
Very helpful
I had lots of questions and had to email back and forth, but nothing seemed like too much of a problem.
Was recommended the best fan for the job.
Very happy.
24 November 2020
Excellent advice and prompt delivery
30 October 2020
The Fan arrived on time and well…
The Fan arrived on time and well packaged. After a few messages I eventually received instructions in English about a week later.
Because of this I missed my 'slot' with my Electrician so although I've installed it, it is not yet connected to a power supply
26 October 2020
The fan is not fitted yet but the order…
The fan is not fitted yet but the order and delivery process has been faultless
26 October 2020
Rude, Rude, Rude, useless customer service.
I bought 2 ceiling fans from this company which is based in Spain, spending about £700 over 2 weeks. The first arrived, and all was good, apart from the fact I couldn't understand the manual as it was in French. I emailed to ask for a copy of the manual in English, and was sent in pdf format. When I buy an item on a UK website I expect a UK manual, as was included in the box for the blades which came in a separate box but from the same company.
Over the course of the next few days I sent several emails enquiring about the fan as I couldn't read the manual and the pdf manual i had been sent didn't match up with my fan or remote control. Some of my emails were answered, others were not.
The second fan arrived a week later.
I had ordered extra black blades at additional cost, and when they arrived they were grey, not black. Also the mounting for the fan was badly scratched. I sent an email regarding both these issues with photographs clearly showing my concerns, and received the following response:
We have been selling these products on the internet for 5 years now, and frankly you are certainly one of the customers we have had the most communication with.
You have written 10 emails in the space of 15 days, and all of them have been answered.
To each of your precise questions, we brought a precise answer.
Here is the last question we will answer.
You will be able to check in any other site, a long time ago that your emails would have remained unanswered.
So the answer to your insinuation is yes it is black, and if you want to see blue or pink, we call it black.
We remain at your disposal for any intelligent question, if they are not, don't be surprised if you don't have any answer.
We will not get into the game of the dissatisfied customer, in order to obtain abnormal favors.
I hope you understand that we want to deal with serious cases here, and that the hours of our employees are paid to deal with real questions."
I understand this to mean they they don't believe me and are accusing me of trying to extort "abnormal favors" whatever they are.
Hardly the attitude or actions of a decent company.
No offer to replace the damaged component and no acknowledgement that they sent me grey instead of black blades.
I have emails to support my review should they be required to verify it.
Paypal case opened, so will await the outcome.
8 October 2020
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