Celebboutique Reviews 

Order not received almost one month after paying. I am contacting my bank for online fraud. Wrote multiple emails and no reply.

I was given a credit note instead of refund against my will.
It's horrible and I feel cheated as I have placed another order alreday...

Went into their Stratford House of CB store earlier this week and tried on a white top which had blue marks on it. Happy with the fit, at the till they said they would look for a new one in the stock room, but the attendent came back and says "sorry it's the last one". I said "no one is going to buy it with these blue marks on it", and she said "people do". I'm shocked that a company that places themselves as a mid-market to luxury brand would sell stock at full price when it is damaged. As I was leaving (I bought another item) I asked her if they have more of the white top coming in and she says yes - why would she not tell me this at the point of sale and try to sell me a damaged item?

I have ordered a dress from this shop despite of the bad reviews I saw regarding their customer service. Well I have to give it 5 star rating cause I never experienced any problem in ordering from this shop. The dress perfectly fit my body. Maybe you just have to be aware of your size when ordering and ask before ordering.

Will definitely order from this shop again! 😍

The worst customer service ever. Agents don't read email threads nor do they don't add notes to your account so you end up explaining yourself over and over from email. No number to contact them on.

The returns label indicated I had to send the return item back to las vegas which I did at a cost of £13. they keep emailing me im at fault and I should have sent the item back to a depot in the UK. I still have no answer of how they will solve that issue. The dress cost £90.

I have spoken to trading standards because they are registered out of the EU consumer regulations do not apply. so be becareful.

Now they are telling I can not get a refund for the item because it was on sale. the dont care about consumer rights just pure profit. They want to give me a credit note forcing me to spend on their site. Its my choice I want my money back which they are refusing.

I have spent over £2000 on House of CB products instore and on the site but never ever again.

Three weeks down the line I have no refund no credit note no answers I am out of pocket.

Be warned about the site. I am pursuing a dispute with my credit card company.

Lovely good quality items but very poor customer services for products purchased online. Refunds are extremely delayed and when the money is eventually returned to your account it is less than the amount originally paid. I am currently having a nightmare of an experience trying to recoup MY funds!

Avoid this company!
After seeing a deal where 3 items for £120 were being sold, I ordered from this "company". Two of the items were too small, so I returned them within the 14 days, thinking I would be refunded and covered under distance selling regulations. Oh no! This company provides no such protection. Think this is due to the fact that even though returns are sent to an English address (in Europe, right?), the company is not based in England so offers no EU protection. You order the wrong size or the outfits don't fit? Tough. I returned two items only to be informed they don't accept returns and that the parcels would be sent back to me.
Do not use this company and order at your peril. I'm amazed that such a high profile company can show such blatant disregard to its customers.

Awful customer service! After buying many dresses from them, one dress bobbled heavily after 2 wears and was now unwearable. They accused me of rubbing something abrasive against it and refused a refund. I highly doubt other people haven't had the same problem as it's obviously a fault in the material.

Terrible customer service. Ended up paying 12 for shipping, they don't do free returns unlike every other online shopping site so another 12 to send anything back. And they take a £6 fee per item when they recieve it. In other words unless your absolutely sure.... don't buy from them.

I don't know who run this shady company, they have absolutely no respect for their clients if you purchased anything you have any issues you on your own, once they take your money they couldn't care less about any problems you have

Extremely poor customer service.
I Recently ordered a dress with a 2-3 working day delivery. The Order was accepted and money paid. I recieved confirmation of order via email. By the end of the 3rd working day I had not received the item. I emailed & asked the wearabouts of the dress & was told that it was out of stock & that it had been put on pre order & would be sent to me when it was in stock. At No Time had I been made aware of this! As I ordered the dress for a specific event I emailed them stating that I no longer wanted the item as it was too late. I was told that it was too late to cancel & that I should send it back once I had recieved it. All very well you might say but why should I have to foot the charges of the return post when I had been conned into making the purchase in the first place. Why are you selling items you do not have. If I was aware that the item was not in stock I wouldn't have placed an order. Many emails later & you will not admit to any fault. You are clearly not bothered about the inconvenience caused. Disgusted customer

I received the dress with a broken zipper, and it was never worn and had tags and ribbon in tact. I returned as a faulty product and sent back the product. They then emailed me to say that they refused my case and offered no refund. Ridiculous customer service for a poor quality product. No ownership and zero customer service.

Beyond the forced gift card (wouldn't offer anything but store credit of course), they will not see another dime from me. Stay away!

I am disgusted with your customer service, I ordered a dress a week ago it isn't here I have now had to go out and buy a new dress so I will be taking your celeb boutique dress back! Bad bad bad lack of communication! Very disapointed!

My daughters went into your stratford Branch today 25/06/17 and was accused by the Manager of stealing - When they had a look on the security
camermas it was obviously a mistake! The manager ran of and did not
even come back to deal with her lyes and error - So we called the police
to see how we can deal with this as no one in the shop wanted to give the
Managers name. So Ms Manager this will be going further and not forgotten you will be hearing about a complaint shortly.

My daughter brought just under four hundred pounds worth of dresses
and REFUNDED them all back!

SO girls if your of colour please do not support shops that like to target
young women like your self! So they waited for the manager to come
back on the shop floor to apologise for the wrongful accused and she did not RETURN so the security guards apologise instead!

I had been a loyal customer for years until this experience:
Bought a dress, when it came it was covered in shiny marks like it had been ironed. I immediately emailed the company the asked me to send pictures and before I even sent them they said it'll be press marks. I sent said pics and they emailed back to say they were press marks. I sent the dress back at my own expense, then they refunded me the dress minus their shopping cost of £6 and refused to pay me for my delivery costs!
What this company is doing is completely illegal under the consumer rights act and this dress was unfit for purpose! They even told me to go and get the dress dry cleaned at my own expenses! Not once did they offer to exchange the dress for another one without marks.
I spoke to the citizens advice about this and this was their reply:
I have just spoken to the citizens advice and they have advised me that under the consumer rights act the goods were not of a satisfactory quality as the cane marked. I am in my right to ask you for the goods to be put into the original position and that you should of uplifted them from the place of delivery! Are you part of an ADR scheme? If not I will be taking you to a small claims court as ok well within my rights.
This company are bullies and I will not stand for it! For the sake of delivery costs they've lost a customer! I'm absolutely disgusted by the way they've treated me. It's not even about the money it's the principal. It seems I'm not the only one!
I have emailed them over 40 times and I get the same response of: the goods were not faulty and a dry clean would of got the stains out (dry clean at my own expense)
Please think twice about using this company!
I will be taking them to a small claims court to recover my money and I really hope other people push the consumer rights act on them! It's illegal what they're doing!

Awful customer service.
I received a dress for my wife which She was very happy with, apart from when she tried it on, there was an odd mark on the front, which seemed like uneven stitching.
I contacted house of CB, who told me to send pics and return for exchange. I paid £11 for return. They then refused to refund this postage as they claimed it was a 'press mark!'
I've never heard so much rubbish and certainly do not feel like a valued customer.
I wish I'd read these reviews before my purchase

Have had a great experience with this company will definitely use again

This place is a SCAM! So i bought this dress. It had a card that said can't be returned/exchanged if any makeup, oil etc is on it. So i tried it on right when i got out of the shower, it did not fit... and that was that. I returned it to exchange it for a different size.

I hadn't received any sort of email confirmation about my exchange. So I emailed and they said they'd look into it. I get an email back saying there are sweat marks on it and security tags tampered with and that I've worn it!! THEM: "However, I have been advised by our return team your item shows signs of being worn (sweat marks on back and chest areas) and our security tags looks like it has been tampered with."

Ummmm hello!!! it did not fit! Which is why I wanted to exchange it! Complete BS!!!

DO NOT ORDER FROM HERE. Read the reviews, i wish i did before ordering. Apparently they do this all the time. Refuse to exchange or refund and claim there are stains. It's their shtick! That's $160 thrown away!!

I would not shop from the company again. I purchased a dress that had gone down in the sale. When the dress I arrived the style did not suit and so I returned it at my expense as they do not have a free returns. Following the return I receive an email from House of CB with a gift card voucher for the value of my refund. I thought why have they not refund my money to my card? Low and behold I check the refunds and returns facts to find sales items I quote " WE ARE HAPPY TO ACCEPT FOR RETURN, ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL SECURITY TAGS AND LABELS AND THAT IS DESPATCHED TO US WITHIN 14 DAYS OF RECEIPT BY YOU.
YOUR PAYMENT WILL BE CREDITED BACK TO THE ORIGINAL PURCHASER'S CREDIT CARD. IF THE ITEM IS A SALE ITEM, THE REFUND WILL BE MADE IN STORE CREDIT ALTERNATIVELY IT CAN BE RETURNED FOR EXCHANGE."

Great so I can't get my money back so I opted to buy another dress at full value to which that style also did not suit and so I returned it. Only agin to get a partial refund to my card and another gift card.
I contacted House of CB requesting a a full refund as I di not want anything else of their site but the response was a no and an apology for the inconvenience. Now I'm stuck with this gift voucher of £79. If there is anything that I have learnt it is to check the refunds and returns policy before buying online. I find the policy is sketchy and rather a bit of con. I am least than satisfied to say the least. After reading the review I could not be bothered to argue the toss in get the money back as I could see I wouldn't get anyway.
My opinion it rubhish company hence why they rebranded.

Obviously now re-branded as House of CB, I read lots of reviews of this site after purchasing a dress, when it arrived I was absolutely sure to not get any marks on it as I tried it on. It didn't fit, and I took pictures of the dress with tags in it and showing there were no marks and sent this to their email address letting them know it was being returned.

The return process was actually really smooth in comparison with what other people have experienced, I got my money back with no issues. But I ultimately have to give this 3 stars because the dress was so unbelievably not like the picture, very loose and I bought the smallest size, one size down from what the model apparently wears. It was really horrible quality and scratchy, bad value for £150.