Celebrationbox Reviews 

7,952
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I WOULD NOT RECOMMEND this company! Pls be careful to anyone wanting to use their services! Despite organizing very early to send a gift to my daughter and then adding extra orders, payment throu... See more

Rated 5 out of 5 stars

The Craft Beer Box provided the most wonderful surprise to my father on his 75th birthday last Friday. After going through major surgery, then 2 weeks later Cyclone Gabrielle in Napier, it was extreme... See more

Company replied

Rated 5 out of 5 stars

I highly recommend buying from this company!! I bought the choc donut delux box for my nieces birthday, really good quality chocolates, cool packaging, fast delivery, if you want great gifts for someo... See more

Rated 5 out of 5 stars

I ordered the box on 7th March hoping it would arrive by 10th as several courier parcels sent before that date still haven't arrived. This box and others I have ordered always look exactly as they a... See more

Company details

  1. Gift basket shop
  2. Sweet shop
  3. Confectionery
  4. Corporate gift supplier
  5. Flower Delivery
  6. Food products supplier

Written by the company

Celebration Box delivers Gift Boxes, Flowers and Sweet Treats New Zealand wide. Gifting solutions for every Occasion, Celebration Box delivers overnight Monday to Saturday and in Auckland we offer same day delivery. If you're looking for Gifts For Her, Gifts for Him, Gifts for the kids, Birthday Gifts, Corporate Gifts, or Sweet Treats, www.celebrationbox.co.nz is your solution.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(7,952)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stoked

Stoked! Easy to order, arrived on chosen date, exactly as pictured and items all fresh!! Nga mihi

12 February 2023
Rated 1 out of 5 stars

Haven't even received the item

Haven't even received the item, missed the anniversary date, wouldn't buy off again very disappointed

8 February 2023
Celebrationbox logo

Reply from Celebrationbox

Hi there Kane, thank you for your review. A member of our team has been in touch with you via email. Due to Cyclone Gabrielle's arrival, NZ Post suspended pick ups and deliveries with the safety of their staff in mind. It's a very stressful situation as we rely on NZ Post very heavily and the processes they implemented were out of our control. We expect your order to be delivered in the next day or two. Let's keep in touch until your Celebration Box has arrived. Thank you.

Rated 5 out of 5 stars

Celebration box

My boyfriend loved his celebration box for his valentines gift. Thank you for the quick service and great product.

7 February 2023
Rated 5 out of 5 stars

Upgraded review

I have upgraded my review as i received my box and it is great. I realise it was delayed due to the cyclone. I have given you 1 star because as of today 14/2/23 I have not received my box. I am hoping it will appear soon.

9 February 2023
Celebrationbox logo

Reply from Celebrationbox

Hey there Paul!
Thanks for your feedback, we appreciate you taking the time to do so.
Due to Cyclone Gabrielle's arrival, NZ Post suspended pick ups and deliveries with the safety of their staff in mind. It's a very stressful situation as we rely on NZ Post very heavily and the processes they implemented were out of our control. We expect your order to be delivered in the next day or two, as NZ Post start to clear their backlog. If there has been no update to tracking or you have not received your order, please reach out to us at info@celebrationbox.co.nz and we will follow this up for you. Once again, we're sorry for the inconvenience and really appreciate your understanding.

Rated 1 out of 5 stars

Order hasn’t arrived yet no reply to my…

Order hasn’t arrived yet no reply to my message as yet concerned product won’t be fresh when/if it does arrive

8 February 2023
Celebrationbox logo

Reply from Celebrationbox

Hiya Jenna, thank you for your feedback. Due to Cyclone Gabrielle's arrival, NZ Post suspended pick ups and deliveries with the safety of their staff in mind. It's a very stressful situation as we rely on NZ Post very heavily and the processes they implemented were out of our control. We expect your order to be delivered in the next day or two. A member of our team has reached our directly as well. Thank you!

Rated 3 out of 5 stars

Hard to say

Hard to say, as still waiting, but I’m guessing the weather has caused the delay 😊

8 February 2023
Celebrationbox logo

Reply from Celebrationbox

Hey Shari, we really appreciate your understanding. Unfortunately due to Cyclone Gabrielle's arrival NZ Post suspended deliveries with the safety of their staff in mind. It's a very stressful situation as we rely on NZ Post very heavily and the processes they implemented were out of our control. I can confirm your order was definitely collected from us on the 12th February. As NZ Post start to clear their backlog, we do expect your order to be delivered in the next day or two. Please reach out to us at info@celebrationbox.co.nz if there has been no update and we will follow this up for you. Once again, we're sorry for the inconvenience and really appreciate your understanding.

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