Absolutely terrible!! They WILL NOT refund!! Contacted them within the 4 days of the recommended 14 via their refund & return page, explained multiple reasons why bras don't fit/not suitable reques... See more
Company replied
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See what reviewers are saying
Grace really helped me find the style and size that fitted better than my current bras. She was very patient with me, answering my emails quickly. First bra was too big, so I asked and was told that... See more
Company replied
I saw the ads for the Invisible Strapless Push Up Bra and I thought a lot about buying it from an online shop or not because if they don't fit, you usually have trouble with returns and refunds. The b... See more
Company replied
I was really apprehensive about ordering these as I’ve had many bad online purchase experiences from other companies in the past. However, this was a fantastic purchase and I am absolutely delighted w... See more
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4.0
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 24 hours
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I had advise on best fit but it still…
I had advise on best fit but it still wasn't correct. When I sent my email to advise of this, the response was immediate and they offered me the next size to see if you'd would fit..I really appreciated the support they offered and sincerely hope the next size will fit correctly..couldn't have asked for better service..recommend them to anyone
Very happy with this service
Diane
8 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your kind review! We’re pleased our team was able to respond quickly when the first recommended fit still wasn’t quite right and arrange another size for you to try.
Finding the right fit can sometimes take a little adjustment, so we really appreciate you giving us the opportunity to help. We have our fingers crossed that the next size is just right!
Terrible customer service for replacement bras
I ordered two bras, which I have to say feel beautiful but there were too small in the cup and too big in the back. I contacted support and spent a month with back and forth emails discussing other style options that they believed would suit me better. I agreed to the replacement style and they asked me to confirm colours, which I did. Then nothing. No replacement bras. No response to any of my follow up emails. Literally nothing!!!!! Very disappointing as I paid money to this company in good faith and after what appeared to be good customer support turn, out to be dreadful.
BEWARE!!!!
15 August 2026
Unprompted review
Reply from Celeste D'or Curve
We sincerely apologise for the frustration and disappointment you experienced while arranging your replacement bras.
We can confirm that you have now been personally assisted, and your replacement order, was successfully arranged today for two Wireless Support & Lift V-Neck Mesh Bras in Medium, one Black and one Skin, exactly as requested. An order confirmation has also been sent to your email.
We're pleased that you've since responded to our team and acknowledged the resolution. We also appreciate your confirmation that you'll update your review once your replacement bras arrive.
Thank you for your patience and for allowing us the opportunity to put things right. We genuinely hope your replacement bras provide the comfort and support you were originally looking for.
Great service and love the perfect size guarantee
I recently made my first purchase from Celeste D’or Curve after reading glowing reviews for their bras. Unfortunately based on the size estimator, the 2 bras I ordered were too big. I wasn’t aware of their perfect size guarantee when I made my purchase but after reaching out to customer support, I was connected with Olivia who helped me find my perfect fit. I’ve received 2 new bras with no additional cost and they are now my favourite and most comfortable bras!
19 September 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your wonderful review! We're delighted that Olivia was able to help you find the perfect fit after your original bras were a little too big.
It's lovely to hear that your replacements have become your favourite and most comfortable bras! That's exactly the experience we hope to provide through our Perfect Fit Guarantee.
We'll be sure to share your kind words with Olivia. Thank you for giving us the opportunity to get the fit right, and welcome to the Celeste D'or Curve family!
Your Bras are perfect
Your Bras are perfect! Such comfort! Totally adjustable and customizes for comfort. Your customer service is even better! Communication was excellent. Couldn't have done more helping me try a different style, which was perfect. I love your product!
2 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for such a lovely review! We're thrilled to hear how much you're enjoying the comfort and adjustability of our bras.
It's especially wonderful to know that our customer service team helped you find a different style that turned out to be just right for you. We believe finding the perfect bra should be a comfortable and positive experience from start to finish.
Your kind words mean so much to our team. Thank you for your support!
Reply from Celeste D'or Curve
Thank you so much for your 5-star review!
We're delighted to hear that you found your bra comfortable and had a great experience with our customer service team.
Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
The customer service they provide and…
The customer service they provide and making the exchange hassle free. I absolutely love their line of underwear and bras!
7 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your wonderful feedback!
We're delighted to hear that you love our bras and underwear, and that our team made your exchange experience easy and hassle-free.
We always want our customers to feel supported, both by our products and by our customer service team, so your kind words mean a lot to us.
Thank you for choosing Celeste D'or Curve and for sharing your experience!
Don't waste your money or believe the Perfect Fit Guarantee
Be warned - this company's Perfect Fit Guarantee is valid for only one exchange and their bras are not for heavy breasted women. No support and cups were not big enough - recommended exchange the same.
Two stars given for quick response from staff but this was an expensive buy only to gave non fitting bras.
Learn from my mistake. Don't waste your money and try somewhere else.
7 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for sharing your feedback. We're sorry to hear that neither the original bras nor the replacements provided the fit and support you were hoping for.
We understand how disappointing this must be, especially when looking for comfortable and supportive bras for a fuller bust.
We would like to clarify that our Perfect Fit Guarantee allows one free replacement per eligible item, as clearly stated in our policy. This gives customers the opportunity to try a different size or style without having to return their original bras. While we understand that you were hoping to try another replacement, the guarantee does not cover unlimited exchanges.
Our team assisted you with a replacement based on your preferences and the sizing information provided. We're sorry that the alternative still wasn't suitable, as we genuinely want our customers to find bras that offer the right comfort, coverage, and support.
We also appreciate your acknowledgement of our team's quick responses. Although the final fit wasn't what you had hoped for, we're glad our team was able to assist you promptly throughout the process.
We value your feedback and will continue working to improve our sizing guidance and recommendations.
Faulty bra
After having to return a strapless bra because of a fault the customer service from that point was nothing short of amazing and they replaced the bra immediately. I would highly recommend.
6 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your lovely review and recommendation!
We're sorry that your original strapless bra had a fault, but we're really pleased that our team was able to resolve the issue quickly and arrange a replacement for you.
We understand how important it is to receive prompt and helpful support when something isn't right, and we're delighted that your experience with our team was so positive.
We truly appreciate your understanding and your recommendation. Thank you for giving us the opportunity to put things right!
Poor return communication
I’ve left several reviews asking for help and though they have always responded, nothing is ever done. I was told by customer service I would recieve a return label so I could ship my items back. That was 2 weeks ago. Earlier this week a response was posted to my last review and they said they would look into my return label, I still have not heard anything and no return label sent. All I want is to return these items so I can recieve my refund. Disappointed to say the least
25 September 2026
Unprompted review
Reply from Celeste D'or Curve
We want to reassure you that your return request has not been ignored. Our team has been working to resolve the matter, and we can now confirm that your prepaid return label has already been sent to your email.
As agreed, you may return using the prepaid label provided. Once the items have been received and inspected, your refund will be issued to your original payment method, minus the agreed return fee.
We have also responded to your latest email with confirmation of the return arrangements.
We acknowledge that this process has taken longer than expected, and we sincerely apologise for the inconvenience. Your feedback is important to us, and we appreciate the opportunity to finally move your return forward.
Thank you for your patience and understanding.
Fail to honour their return policy
Fail to honour their return policy and ignore emails. Still waiting for return label and company want to charge me £9.95 to return the items.
Do not use.
5 October 2026
Unprompted review
Reply from Celeste D'or Curve
We're sorry to hear about your experience and the frustration you've encountered with our return process.
We would like to clarify that we do honour our return policy, which includes an applicable return fee. However, we take concerns about unanswered emails and delays in receiving return labels very seriously.
Unfortunately, as your review only provides the name Sarah P, we're unable to identify your order or locate your previous correspondence to investigate your concerns.
We kindly ask that you provide your order number and the email address associated with your purchase through Trustpilot's request for additional information. This will allow us to locate your order, review your previous communication with our team, and investigate the status of your return request.
We genuinely want to ensure your concerns are properly addressed and would appreciate the opportunity to look into this further.
Very disappointing returns process
Very disappointing returns process – be warned
I ordered bras from Celeste D'or Curve and requested a refund shortly afterwards. I was offered alternatives, including partial refunds & to keep the items, but I clearly confirmed that I wanted to return the items and receive my full refund.
I was then told that a prepaid return label would be provided. Despite repeatedly chasing it, I still haven't received one.
I was eventually told that they were experiencing problems with their returns system and that “the delay in receiving the label is entirely on our side.” I was also reassured that my return request remained valid and that I wouldn't be affected by the delay.
I was then told that my refund had been processed and that the return label would follow separately.
6 days later I receive confirmation of the refund, but I still don't have the return label. Even more frustratingly, £9.45 has already been deducted from my refund for the return label, despite the fact that I haven't received the label or been able to return the items.
I have done everything required of me and have repeatedly chased this. I don't think it's acceptable to charge me for a return label when the delay has been caused by their own returns system.
I've also now seen other customers reporting very similar issues with returns and refund delays, which is extremely concerning.
I would strongly recommend doing your research and reading the reviews carefully before ordering.
I'm extremely disappointed with the customer service and the amount of time and effort I've had to spend chasing what should be a straightforward return.
I am still waiting for my return label and expect the £9.45 charge to be refunded.
7 October 2026
Unprompted review
Reply from Celeste D'or Curve
We're sincerely sorry for the frustration and disappointment you've experienced with our returns process. We completely understand your concerns, particularly as you've had to follow up several times regarding your return label.
We would like to clarify that the return fee is a standard part of our returns policy and applies to returns processed through our prepaid return service. However, we acknowledge that you should not have had to wait this long to receive your label, especially after your refund had already been processed.
We appreciate that our team previously acknowledged the delay with our returns system, and we sincerely apologise for the inconvenience this has caused. Your return request remains valid, and the delay in issuing the label should not affect your ability to complete the return.
As your review only provides the name Rebecca, we're unable to confidently identify your order or verify the current status of your return label.
We've therefore requested additional information through Trustpilot so we can locate your order, review the correspondence, and investigate the outstanding label.
Please provide your order number and the email address associated with your purchase through Trustpilot's information request so we can look into this directly.
We genuinely appreciate your patience and the opportunity to resolve this matter properly.
I have found heaven in a bra!
I have found heaven in a bra!! I used the sizing guide to help me choose the perfect size for me. They fit like magic. I’m usually a 14/16DD and chose size Large. I have now ordered multiple times, with happiness and comfort arriving each time. I now own the strapless , the deep V push up, the deep V scalloped and can’t wait to swap every bra I own to these. I’m 100% happy with everything and dreaming of my next order. Probably order the body shaping body suit next. My boobs say thank you!!!
22 September 2026
Unprompted review
Reply from Celeste D'or Curve
This absolutely made our day! We love hearing that you’ve found your perfect fit and have already built such a collection.
From the strapless to the Deep V styles, it sounds like your bra drawer is getting a complete Celeste D’or makeover! Thank you so much for your continued support, and please tell your boobs we said they’re very welcome!
Great quality bras at a reasonable…
Great quality bras at a reasonable price. Fantastic customer service. I ordered bras which unfortunately were too big for me. I contacted customer service and they responded immediately and offered to replace them for small size under their fit guarantee. Excellent, approachable and prompt customer service. Will definitely purchase again when I need new bras.
7 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your wonderful feedback! We’re delighted our team could help when the original size wasn’t quite right and arrange a smaller replacement for you.
It means a lot to hear that you found our service prompt and approachable, and we’ll be delighted to welcome you back when it’s time for your next bras!
Dreadful experience!
Much like other people I’ve found returning items impossible. My first delivery of bras did not fit, yet despite repeatedly asking to return the bras they pushed the perfect fit guarantee and suggested an alternative style. So three more bras arrived which had the same fit issue. When attempting to return these I was informed that once the perfect fit guarantee has been actioned then none of the items could be returned. I’ve learnt an expensive lesson, so please learn from me and avoid this company!!!!
7 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for sharing your feedback.
We would like to clarify an important point regarding the Perfect Fit Guarantee. Your original order was successfully delivered, and when the fit wasn’t right, an alternative style was offered through our Perfect Fit Guarantee.
The three additional bras were only sent after the replacement option had been accepted. They were provided at no additional charge, and you were not required to return the original bras.
We appreciate that unfortunately the alternative style did not resolve the fit issue for you. However, the replacements were not sent without your approval; they were arranged after the Perfect Fit Guarantee option was accepted.
We understand that you remain disappointed with the outcome, but we wanted to clarify this point for anyone reading your review.
Ordered the wrong size
Ordered the wrong size. They were replaced with no questions asked. Wonderful and fast customer service!
5 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for your lovely review! We’re so pleased we could quickly sort out the sizing and arrange replacements for you.
We hope the new size fits beautifully!
Colleen in the customer service team…
Colleen in the customer service team was absolutely fantastic. She was totally professional, extremely responsive and helpful. 5 stars for a fantastic experience.
I was extremely hesitant to try these but if you’re in doubt, just do it.
1 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your wonderful feedback about Colleen! We’re delighted to hear that she was professional, responsive and helpful throughout your experience.
We know trying something new can sometimes feel like a bit of a leap, so we’re thrilled you decided to give us a try!
Don’t buy from this company and save yourself from being scammed.
Order #107435
I bought these specifically for the strapless bra, which is advertised as staying in place and not falling off. It does not. It slips and falls down, so it failed at the one thing I bought it for. The fit on the bras was poor overall.
The return process has been worse. I asked to return the items. Instead of processing a return, they keep pushing a replacement. The replacement they suggested is not even a strapless bra. I do not need a bra with straps. I bought the strapless style because of the strapless promise, and a different bra does not fix that.
A product that does not do what it claims, plus a returns process that will not simply take the items back, is not good enough. As of the moment, I have emailed them twice and I got no reply from them.
UPDATE: Their reply to my review above is not what the emails say. On 5 October Emily recommended I switch away from the strapless style to the Wireless Support & Lift V-Neck Mesh Bra, and wrote that nothing would be arranged until I was happy to proceed. On 6 October I replied that I do not need a bra with straps, and that if there was no other strapless option I wanted to return the bras. I asked again on 7 October for the return address. I did not request a replacement, I did not provide a size or colour for one, and I did not approve anything being sent. No replacement has arrived. I am still waiting for return instructions for order #107435.
6 October 2026
Unprompted review
Reply from Celeste D'or Curve
We’re disappointed to read this review, as it does not accurately reflect the correspondence regarding the replacement.
When you contacted us to explain that the original strapless bra was not staying in place, our team discussed a newer strapless alternative with a more structured design.
You then specifically asked us to send that newer strapless bra under our Perfect Fit Guarantee. Before arranging it, we asked for your usual bra size and preferred colour, which you provided, and the replacement was then arranged at no additional charge. You also confirmed at the time that you were happy for us to proceed.
The replacement was therefore not an alternative with straps that was pushed on you instead of the strapless bra you wanted. It was a newer strapless style that you specifically requested and approved under the Perfect Fit Guarantee.
We completely understand that a replacement may still not ultimately provide the right fit for every individual, but we do feel it is important to clarify how the replacement was selected and arranged.
These bras are amazing
These bras are amazing. I am a 34DD and these bras lift and give amazing support. I ordered the wrong size the first time and they replaced them for free and didn't even make me return the ones I had ordered. I gave them to someone who needed them. I will definitely buy more
28 September 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much! We’re delighted to hear that you’re getting the lift and support you were looking for and that our team could help when the original size wasn’t quite right.
We also love that your original bras found a new home with someone who could use them. We look forward to welcoming you back!
Size I ordered was too big
Size I ordered was too big, I had no issues getting a smaller size, customer service was excellent in helping me with the exchange
2 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for your lovely feedback! We’re so pleased our team was able to help you find a smaller size and make the process easy for you.
We hope the new size gives you a much better fit!
First class customer service
I found the bra I ordered really comfortable and it gave good lift and shape however I feel I should have ordered a size smaller. The company have discussed sizing with me and are sending a replacement bra. They really do want you to have the best experience and I am very impressed with Customer Services. I would 100% recommend this style of bra and this company.
1 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for your wonderful recommendation! We’re so pleased you found the bra comfortable with great lift and shape, and that our team could help you work out a better size.
We hope your replacement gives you that perfect finishing touch to the fit!
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