CELINE Reviews 

Celine EU.

Looking into placing an online order with delivery in related EU country. VAT website states VAT refunds are available for online orders however you need to meet a criteria. One of the requirements is to request Celine online to send the VAT refund form with your delivery. Duncan from customer service keeps stating that I'm not eligible and won't even assist in the matter. Customer service is pathetic.

Ordered a present for my wife at 13.05.2023. Website says the delivery time is 2-5 work days. After I haven’t got it in a week, I wrote them an email with a question at 22.05. They haven’t responded, so I wrote them again at 23.05 (10 calendar days after order). They finally responded and told me the order wasn’t even shipped. And they don’t know why. I expected they would say some excuses with a description, so I, as a client, would be satisfied. But this didn’t happened, and when I told them I am angry, they said, they are not going to look at this issue and can just send me a refund. So this is it. The top luxury company says to a client, that they doesn’t care why an order is not being shipped in 10 day, and just says to a client to get out. Terrible unprofessional behavior

Order DE00162321-01

Nice customer servivice before ordering a bag. Also it took less than 48 hours for the bag to arrive to me from Italy.

Ordered the viral Tiktok Body suit, no delivery and no return emails have contacted them 5 times and still no response and theres no way i can get my money back either, DO NOT BUY FROM THESE!!!!

I should have read these reviews before making a Celine bag purchase. One review in particular relates to my experience. I’ve never had a previous experience with a luxury brand so poor that it left me questioning if I’d ordered from an illegitimate website!

I ordered a small folded Cabas in calf leather which I was so excited to purchase given the beautiful minimalistic appeal of Celine bags. The brand new bag upon unboxing indicated that the snap closure wasn’t working. I contacted Client Services to issue a return 10 days after it was delivered. (The delay to return was because this was a gift and the recipient wasn’t given the bag until 10 days post delivery.) I returned the bag but it was sent back to me citing that the bag was not in its original condition. Of course they shared pictures showing scuff marks in the interior suede, which I was personally mortified by. The truth however is that I didn’t examine the bag in full for quality upon receipt and likely overlooked the wear within the interior because the decision to return was almost immediate since the bag didn’t close. I was likely sent a used or damaged bag without me realizing.

Ultimately Client Services offered to evaluate the bag for a repair but not a refund…..I find myself reflecting on the fact that a brand new Celine bag somehow passed their quality inspection to send out to a client even though the button closure wasn’t working……Does this speak to the quality of Celine products or their process for inspection? I will never know which is flawed, but either is in poor taste for a luxury brand.
Reconsider if thinking about buying Celine! There are several other beautiful brands out there from Chanel to Goyard who stand behind quality and heritage of their pieces. Celine is the only I’ve found which doesn’t, to the point that it left me double and triple checking if the Celine website I purchased through was a legitimate site. (I ordered from Celine.com within the US website.)

I had a Prada bag strap break 3 months after light use. They immediately offered to refund or replace it. This is how I’ve always experienced luxury brands with past purchases. Buy Celine with caution.

Edit: Client Service emailed me back when probed about their Quality and supposed inspection process prior to sending out pieces. This was their response:

“Any immediate repair that was requested would not be considered defective or damaged by fulfillment”

What would a non functional bag closure issue with a brand new bag requiring immediate repair than be considered as? I am perplexed.

"celine" which advertised on FACEBOOK, has changed its name to Ckelin so as to start over with the review system, so not it has NO reviews to research

the usa... the so called 'greatest coubntry in the world" and NOTHING is done about china screwing over our economy with NO refunds... HORRIBLE shipping.. and instead of the usa responding by making our own stuff? we just allow consumers to be screwed. we need a VOTED IN person that does NOTHING but CONSUMER RIP OFF stuff. Not an AG, that does a bunch of other stuff and has no time at all for the little man. Something where the usa, can receive too many complaints and then close your ability to do business in the usa again.

I ordered 35 dollars of shoes. NO shoes. a month later. the "tracking" just says that its in the usa now. How hard is this?

The worst customer service!!!!!!
I ordered sneakers 1-3 business days delivery. Package got lost. UPS approved refund long time ago, but Celine doesn’t refund my money for 2! Months!!! I call them every week and still nothing. And they never answer emails. Promised to call back - don’t call back. Very disappointed and frustrated. What kind of LUXURY brand us it???

Run from this company! I ordered a leather jacket and it took 18 days to ship. I returned the jacket and 9 days later still have not been contacted by them about my refund. If you call their customer service department, it usually takes about 5 calls to get through. The first few calls, you'll get hung-up on. Oh, and they only have literally one person answering the calls. Some quirky girl that is hard to understand. I will never order from them again.

We bought the pico belt bag (1400€) on may from Paris, after 2 weeks the gold magnetic closure started to fade and became silver, we immediately contact Celine customer service via email and they told us that they can not do anything unless we bring the bag in the boutique that we bought it. So we book another trip to Paris again for Christmas went to the boutique and the answer for their false product was that they have to sent it to Italy to see if they can fix and they don’t know if we have to pay for it or not and they didn’t know if was going to take one month or three and the best part was that when and if they fix it we have to return to Paris to the same boutique to collect it they denied to sent it to us in Greece where we live or give us a refund or a new product as they should. They did everything they could to leave the boutique without helping us with the bag. Never again!

I received the incorrect item (the item sent was significantly cheaper than what I paid for). Customer service requested I ship back what was sent. This was for a holiday gift so I requested to keep the current item, but be credited back the difference (I sent the item tag proving the item number and price). Customer service said that’s not an option. Extremely disappointed with their lack of service- if the vendor makes a mistake, then the customer shouldn’t be responsible for making amends. Shipping the item back is a huge inconvenience since I live nowhere near a UPS. Celine can’t call themselves a luxury brand anymore: clearly when they dropped the “é” they lost all decent customer service as well.

I ordered shoes from this company - no sign of them!!! and they have taken all adds off line. definately dont risk buying from them.
CANCEL THE COMMENT ABOVE....I HAVE THE SHOES - THEY ARE GREAT...JUST TOOK A LONG TIME TO GET HERE!

I bought their nano belt January this year, about 11 months ago and the zipper broke
Naturally I went back to the store to claim the two year warranty and the sales assistant said
1. It will take up to two months for them to assess and perhaps repair because their licensed repairer is in Hong Kong (are you serious? Two months?!! We are in melb australia not Timbuktu, surely there are local cobbler who they can partner with??

2. I didn’t have a choice, thenother option he proposed was to bring it to a local cobbler which would “void” my warranty. I was like okay, fine put through their certified cobbler then, he then said oh we need to assess the damage if it is by use or checking the serial number the product fault because our zips are really high quality. Well obviously it isn’t?!! I have had Other luxury bags that have held up really well. What’s the point of a warranty if it can’t even replace something like a zipper. It s small bag, like what is the user going to do to damage it? Obviously it’s just poor quality??
He sd they won’t do anything without my approval so they ll get a “quote”
The bag is less than 12 months old! Seriously a joke in customer care.
That was my first celine bag and probably last.

If I could give a 0 I would. Ordered sunglasses that were faulty, they told me to not ”exchange” them but to return them and place a new order. They took ages to respond to my message on how to deal with this faulty item case….once I had paid AGAIN, ordered a new pair and waited over a week and a half, I called their customer service to see where’s my order since it’s been a long time (and you can’t track your package online on-time it only says estimated delivery time!!) and they tell me some random name has accepted my shipment A WEEK AGO and if I WANT they can open an invetigation to see what happened, who took it!! OH an also it will take estimatedly a month. No money back no new glasses. Nothing. And they told me on the phone not to get upset :D This is a joke, even fashionnova and every other company I have ever had business with has better customer service.

I cannot believe they are selling hats with press on logo’s. Is this a joke or what? Immediately return the item. Of course have not heard back regarding my refund. BBB will be the next step of recourse. I can’t believe they are still in business with all the negative reviews.

Very disappointed and not happy with the service from Celine. I was trying to place an order of their Romy bag (worth £2000). The order wasn't processed right away and then it got rejected after a day without an explanation. When I contacted them, they said it was because of my residential address (they thought it belongs to the campus because the street has a name "University.") So I explained it to them, clarified the confusion and placed another order. It got rejected AGAIN after a day. Now I have given up. They clearly don't care about their sales. Not going to even try to buy from them ever again. How annoying.

If I can give 0 I would! Do not purchase from this website!

I tried to call the customer service. Always picked up by a woman who got very gentle and sleepy voice that she just never tried to solve the problem but kept saying it needs 14 days for the refund processing. I should have remembered her name! I’ve called 5 times always picked up by her. Avoid talking too much with cuz she never solved the problem!

Until I finally got a phone call with a very Helpful AGENT- MÉLANIE who’s another agent I finally reached after so many phone calls. She helped me to process the refund right away. This means the previous agent was fooling me that I shouldn’t wait for that long. I finally got my refund confirmation email after 2 weeks and refund back to my original payment after another few days.

Horrible e-commerce experience ever!

Horrendous customer service. Never answer phones.

Shocking customer care on a faulty item so disappointed.

Do not order from them!! I ordered a bag, and returned it the day after i received it because it is smaller than i expected and i didn’t like the style when i actually held it. It arrived in their facilities 2.5 weeks ago. I’ve emailed twice, my emails were left unanswered! I’ve called twice - i was always told “yes we received the returned item, the refund will be processed”. 2.5 weeks later - still nothing!!

Worst CS experience ever, not helpful and the attitude is quite rude.