cell4pets.com Reviews 

69
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This was my first time selling a phone online and I wasn't sure what to expect. I was paid the amount that they quoted me once they received and reviewed my phone. I had an issue with receiving the pa... See more

Rated 4 out of 5 stars

Still waiting on payment. One of the staff members told me in 1-2 business days it been 5 days I still haven't received payment email. Update I have payment now after contacting support they responded... See more

Rated 5 out of 5 stars

My experience with Cell4Pets was seamless and convenient. After setting up the buyback with them, I was given a USPS Priority shipping label, and shipped it out the next day. The package was received,... See more

Company replied

Rated 5 out of 5 stars

Modification to previous comment. Rich from the customer service team was very helpful all time. He kept a good track of email and order status. The prior email delivery issue was solved as we... See more

Company details

  1. Mobile Phone Shop
  2. Electronics store

Information provided by various external sources

https://t.co/PePpPw3F3z offers more for used electronic devices and will donate 10% of our profits to a "no-kill" animal shelter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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No recent history of asking for reviews

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4.8

All reviews

(69)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

My first time selling to Cell4Pets

My first time selling to Cell4Pets. The entire process was quick and hassle-free. They emailed frequently to keep me updated and paid fast. I recommend them without reservation!

15 July 2021
Unprompted review
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Reply from cell4pets.com

We greatly appreciate that Jerry. Thank you!

Rated 5 out of 5 stars

Quick and Helpful

They were quick and super helpful throughout the whole process. They processed my information and payment quickly. Would definitely recommend and use again!

14 May 2021
Unprompted review
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Reply from cell4pets.com

Thank you, deanna. It was our pleasure.

Rated 5 out of 5 stars

Purchased iphone 7 plus

Purchased iphone 7 plus. Excellent condition (really good condition)! No scratches that I can see. Plugged in SIM card and it worked right away. Got it 3 days after my order. Would use again. Great company. This company has all complete 5 star reviews on Swappa.

21 February 2021
Unprompted review
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Reply from cell4pets.com

Jeff, so pleased you're happy with the phone and that you received it quickly.
Thanks much for the great review. We hope to see you again soon.

Rated 5 out of 5 stars

Always a great experience

I’ve worked with Cell4Pets twice now and each time I’ve had a great experience. Their customer service is excellent and very responsive! I’ll continue to work with Cell4Pets and will continue to refer family and friends.

19 February 2021
Unprompted review
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Reply from cell4pets.com

Thanks so much Heather! We greatly appreciate the continued support.

Rated 5 out of 5 stars

AA+ Cell phone source.

Purchased S20+ 5G received and very happy with item, was better than described! Well packaged, and promptly shipped. Will not hesitate to purchase from again. Highly reccomend.

29 January 2021
Unprompted review
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Reply from cell4pets.com

Hi Steve,
Thank you so much for your business and we greatly appreciate your review. Hope to see you again soon.

Rated 1 out of 5 stars

Promised $120 by this website. Was paid $30.

Believed the great reviews of this website to trade in smartphone. Went through the online form to get a value of $120. Mailed it in. Was told they were paying only $30 because of "scratches". The online form did not mention anything like this and the phone was certainly ok to use. So it seems unless your phone is in perfect pristine shape they won't pay the full amount. Won't do any business with this company again in the future.

27 January 2021
Unprompted review
cell4pets.com logo

Reply from cell4pets.com

Hello Miademad, we are so sorry you were not pleased with our service. Customer service is very important to us so if there was an issue where you are not happy we certainly would like the opportunity to address it.

When the condition is selected there is a description of that condition the moment your cursor is on your selection. Our grading is lenient but an abundance of scratches fits the description of Fair condition. If you selected Good and it was in Fair condition we would have contacted you with a counter offer. All counter offers can be declined, and we would return the device to you at our expense. All this is stated in our FAQ's

We do not see an order under Miademad so please let us know what name the order is under or provide the order ID. We would like to review this so please contact us ASAP at info@cell4pets.com

Thank you
Sam

Rated 5 out of 5 stars

Cell4pets is FAN FREAKIN TASTIC!!

Cell4pets is a great place to send in your unused/unneeded devices. The customer supports is quick and responsive. **UNDERSTAND** that if you send your device in around the Christmas holiday/around the end of the year, expect a tedious and long wait to receive a check from them, as they claim they are overwhelmed with many devices to test, which is understandable. Although I could have sold my device on Facebook/eBay much quicker, Cell4pets donates to a good cause, which justifies the longer wait. During the holidays, it wouldn’t be a bad idea to inform to all that are sending in phones, that it may take longer than expected, I first expected about 4-5 days to get a check, and instead waited roughly 15-20 days. ALSO UNDERSTAND, this was also USPS at fault as well, My payment for my device was sent out and it seemed to have been lost in the mail for about 7 days.

Overall, Janet was very responsive and communicated to me very professionally, and deserves a raise. Thank you Janet take the next week off !

7 January 2021
Unprompted review
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Reply from cell4pets.com

Donovan, thank you for your business and understanding. We did have a note posted on ourmain page about the delay during the holidays and also had a note about it in the "Received" email but your point is well taken. We appreciate your review and comments and Janet deserves, and will receive that raise. Happy New Year!

Rated 5 out of 5 stars

Best place to sell electronics

Best place to sell electronics, fast response on emails, gave expected day of payout. Will be the only one we use from now on.

28 November 2020
Unprompted review
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Reply from cell4pets.com

Thank you Darpan. we hope to see you again!

Rated 5 out of 5 stars

A+ Customer Service

They are always great about getting back with you if you have any questions. Never doubted anything as far as selling goes. They are extremely friendly and quick! Prices are competitive. Will continue to use.

24 November 2020
Unprompted review
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Reply from cell4pets.com

Thank you Lauren, it was a pleasure.

Rated 5 out of 5 stars

This is an EXCELLENT company!

This is an EXCELLENT company. They provided the highest offer by far. $368 vs. Best Buy's $250. The 2nd closest offer was still only a little over $300. The service was also excellent. They provide email updates and even respond to texts immediately if you have any questions. Very smooth process. I highly recommend this company!

20 October 2020
Unprompted review
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Reply from cell4pets.com

Thank you Darren

Rated 5 out of 5 stars

How I could say????

How I could say? How to explain? So. .. However I can't believe They was great service like they were.
Never disappointed with, I already try and tell you the truth

12 October 2020
Unprompted review
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Reply from cell4pets.com

Thank you Paiboon, it was a pleasure.

Rated 4 out of 5 stars

Communicate better

It all sounds good until you send in your phone. Apparently there was a small balance on the phone, which I paid immediately then had it unlocked. All good. This was last week, been waiting on the "testing" update, heard nothing. Sent an email, now told they need a break and will get back to me in 4 days.
Someone did contact me today after seeing the review to rectify the situation. They have assured me all is fine with the phone and payment will be Monday
UPDATE: I did receive payment on Monday for the phone, and they very kindly absorbed/credited the 3% fee for PayPal. Thank you !

3 October 2020
Unprompted review
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Reply from cell4pets.com

Thank you Carlee, we're glad it all worked out!

Rated 5 out of 5 stars

Quick, easy, and painless buyback

My experience with Cell4Pets was seamless and convenient. After setting up the buyback with them, I was given a USPS Priority shipping label, and shipped it out the next day. The package was received, inspected, and approved by them within less than two days of receipt, and payment was issued shortly after. This is a painless, easy buyback company with a noble cause. I highly reccomend them!

20 August 2020
Unprompted review
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Reply from cell4pets.com

Thank you for your review, it's greatly appreciated and value your business.

Rated 5 out of 5 stars

The best customer service

The best customer service and BEST QUOTED PRICE online! They are always there for you, by phone or email.... Very nice people!

28 July 2020
Unprompted review
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Reply from cell4pets.com

Thank you Walid it was our pleasure.

Rated 5 out of 5 stars

Trustworthy and professional!

Very courteous, professional, timely, genuine, and trustworthy responses and reviews of devices. This is the second time we have used their service and are very happy to donate to this cause! Will definitely use again and recommend to others.

28 July 2020
Unprompted review
cell4pets.com logo

Reply from cell4pets.com

Hi Gray, we appreciate your continued support and the kind words.

Rated 5 out of 5 stars

Trust me - they're legit!

Y'all!! I was so skeptical of this at first but I promise - they are legitimate! The customer service is AMAZING. They practically held my hand through the entire process. I received immediate answers to questions and updates every step of the way. I really cannot recommend Cell4Pets enough. DO NOT THROW OLD DEVICES AWAY! Recycle them using Cell4Pets. It's a win-win!!

26 June 2020
Unprompted review
cell4pets.com logo

Reply from cell4pets.com

Thank you Diana it was a pleasure!

Rated 5 out of 5 stars

Great Company

They acknowledged every step of the transition and promptly sent a check after reviewing the condition of my phone.

3 March 2020
Unprompted review
cell4pets.com logo

Reply from cell4pets.com

Thanks Jack! We appreciate your review.

Rated 5 out of 5 stars

Easy process

Easy process! Incredible service! Would definitely recommend!! Had a small hiccup and they worked quickly and went above and beyond to get it taken care of! Will definitely use again!

27 February 2020
Unprompted review
cell4pets.com logo

Reply from cell4pets.com

Thank you Charlotte it was our pleasure.

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