Centralepneus.lu Reviews 3,820

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery service, often noting that products arrive quickly and sometimes even ahead of schedule. People are also very satisfied with the competitive prices and the overall quality of the products, particularly the tires. The service is frequently described as professional and efficient, with many appreciating the helpful website and the smooth ordering process. However, some customers also mentioned issues with product quality, such as tires having different fuel economy ratings than advertised or arriving with visible bends. A few people experienced delays in delivery or problems with tracking, and some reported receiving older tires. There were also occasional concerns about communication and the handling of faulty products.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and correct... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the good product choice, competitive... See more

Price

Consumers generally express satisfaction with the pricing. Many reviewers highlight competitive and good... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the good condition and perfect... See more

Service

Reviewers mention positive feedback about service. Many customers are happy with the service, describing it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast. A couple of remarks though : - the tires have factory... See more

Rated 4 out of 5 stars

The tires were of perfect quality and came rapidly. The site, however wasn't working so clear for me. Clear oversight of my order wasn't easy to find and contact felt not personal. If this would cha... See more

Rated 4 out of 5 stars

PLUS : good products, helpful website for finding the right tires, fast delivery and good prices. MINUS : returning of tires, 4 tires returned and only 2 credited

Rated 4 out of 5 stars

Online order all good. Price as well. However, the putting in contact with the garage could have been better.


Company details

  1. Tyre shop

About Centralepneus.lu

Written by the company

Depuis notre création en 2016, nous sommes devenus un acteur de premier plan sur le marché européen des pneus en ligne. Ce succès repose sur la confiance de nombreux professionnels et la préférence de centaines de milliers de consommateurs. Notre réputation s'appuie sur trois fondements : rigueur, excellence et des prix compétitifs.

Nos équipes expertes s'engagent à vous offrir une expérience client exceptionnelle, soutenue par une logistique performante et des processus optimisés, garantissant une satisfaction maximale à chaque achat.

Notre engagement ? Vous proposez les meilleurs prix du marché en permanence. Pour vos besoins en pneus, optez pour l'excellence et la fiabilité en choisissant notre entreprise.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

WARNING: Possible Data Leak & Phishing After Ordering – Extremely Serious Issue

This is a serious warning to anyone considering ordering from CentralePneus.

Right after placing a simple tyre order, I was targeted by high-level phishing attempts pretending to be a delivery service.
The SMS contained a fake link designed to steal bank details and Luxembourg authentication codes — the type of data used to access bank accounts in Luxembourg.

This happened immediately after my order, which raises a critical question:
➡️ Has customer data been compromised or insufficiently protected?

As a customer, I am absolutely shocked.
Not only have I still not received my order, but I also had to deal with an attempted theft of my identity and banking access.

This is NOT a minor incident.
This is a major security red flag that suggests that something is wrong either with the platform’s data protection or with how third-party partners handle customer information.

CentralePneus must urgently:

investigate a potential data breach,

reinforce their security systems,

communicate transparently with customers.

Until this is resolved, I strongly advise everyone to think twice before entering personal or payment information on this website.

Customers deserve safety — not phishing attempts following a purchase.

21 November 2025
Unprompted review
Centralepneus.lu logo

Reply from Centralepneus.lu

Dear Customer,

Thank you for your detailed feedback. We take any suggestion of a security issue very seriously. Please rest assured that the protection of our customers' data is a top priority and our website complies with all applicable consumer protection laws.

To investigate this incident thoroughly and ensure your account is fully secure, we kindly ask you to open a ticket with our after-sales service if you haven't done so already. Once your ticket is registered, our team will prioritize your case and work swiftly to clarify the situation.

In the meantime, please remain cautious with any unexpected messages. Thank you for bringing this concern to our attention.

Best regards,
Customer Support Team

Rated 2 out of 5 stars

I bought 8 tires 4 each

I bought 8 tires 4 each, one i got from year 2025, and the others from pirelli the expense ones, are from 2022, so i got old tires, i am not happy with that at all, about delivery it was fine and in time sure.

21 November 2025
Centralepneus.lu logo

Reply from Centralepneus.lu

Thank you for your feedback. Our website provides details about the manufacturing date for each tire, and products marked as DOT or DEMO are clearly indicated so you can make an informed purchase. If the age of the tires you received was not clearly communicated, please open a support ticket with our after‐sales service so that our team can review your order and address your concerns. We appreciate your input and are committed to your satisfaction.

Rated 2 out of 5 stars

Bad communication with the buyer

Bad communication with the buyer, without any information or late about the item, too long to sent the items, before was 3/4 days, this time it took about 2 weeks (more or less).
Before normally I give 5 *, unfortunately this time must be 2*.

17 November 2025
Centralepneus.lu logo

Reply from Centralepneus.lu

Hello, thank you for your feedback. We're sorry to hear that you experienced a delay in delivery and a lack of communication this time around. We strive to keep our customers informed at every step, and it seems we fell short here. To better assist you, could you please open a ticket with our customer service if you haven't already? That way, our agents can review your case in more detail and work on a resolution. We truly appreciate your loyalty and hope to improve your experience in the future.

Rated 1 out of 5 stars

Late delivery

Late delivery

31 October 2025
Unprompted review
Centralepneus.lu logo

Reply from Centralepneus.lu

We're sorry to hear about the delay with your delivery. Our shipping timelines can sometimes vary due to factors like transport conditions or unexpected events. To help resolve your issue as quickly as possible, please open a ticket with our after-sales support if you haven't already. We appreciate your patience and are here to assist you further.

Rated 4 out of 5 stars

4 tires bought a week ago

I just bought 4 tires. They seems to be fine, new in the factory package, right model and without any visible problems. Delivery very fast.
A couple of remarks though :
- the tires have factory stickers and they show worse fueleconomy rating than presented in the site, - C instead of B. This may be still OK and the rating on the site is taken from the customers feedback, and could be rightfully better. I cannot say , I just hope so and that all is honest in this sense.
- I tried to track the delivery to be home when they come, but it happened well before the tracking showed any progress, I was luckily home. So guys be aware.

19 November 2025
Rated 1 out of 5 stars

Tires never arrived due to their…

Tires never arrived due to their inability to write an address correctly or use a decent courier. Ordered two months ago, the tires are in their possession and they refuse to refund me. I opened a chargeback dispute with my bank, which they even contested despite having received the tires back from the courier. Avoid them at all costs, not to mention the reviews about old, expired tires.
Don’t be fooled by the good reviews, there’s plenty of negative feedback about them elsewhere

I’ve had an open dispute ticket with your company for two months. It’s pointless for you to post automatic replies here to make yourselves look good when you don’t resolve anything in the tickets and still haven’t refunded my money. Truly a disgraceful company.

13 November 2025
Unprompted review
Centralepneus.lu logo

Reply from Centralepneus.lu

We’re sorry to hear about your experience. We understand your frustration regarding the delivery issues and concerns about tire quality. To help resolve this matter as quickly as possible, please reach out to our after-sales service and open a ticket with your order details. Our team will then prioritize your case and look into the situation thoroughly. Thank you for your feedback.

Rated 4 out of 5 stars

longtime experience

PLUS : good products, helpful website for finding the right tires, fast delivery and good prices.
MINUS : returning of tires, 4 tires returned and only 2 credited

11 November 2025
Rated 1 out of 5 stars

Seending old tires stocks

Selling new tires, and we get 3years old tires shipped.
For a winter tires that should be changed after 4 years (they get like plastic and loose grip) i payed for tires that can safely be used only this winter.
Legal scammers.!

9 November 2025
Centralepneus.lu logo

Reply from Centralepneus.lu

Thank you for your feedback. We’re sorry to hear about your concerns regarding the age of the tires you received. All our products are stored under optimal conditions and, when applicable (for tires older than 36 months or DEMO), these details are clearly communicated on our website so you can make an informed purchase. If you feel that the information was not clear or that your order didn’t match your expectations, please open a ticket with our after‑sales service so our team can look into your case and address your concerns promptly.

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