Central Housing Group Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its outstanding service, highlighting the professionalism, efficiency, and helpfulness of the staff. Many people appreciate the seamless process of property management, with issues being resolved promptly and communication being clear and effective. However, some people were dissatisfied with specific issues, including delays in receiving postal keys, problems with property maintenance such as faulty boilers and damp conditions, and concerns regarding specific support requirements. A few customers also mentioned feeling let down by the team when problems arose.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start, absolutely no issues. They helped to get the property ready for rent even though some of the tasks were not their responsibility such as removing and then delivering white goods! Dur... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group is the best letting across England and Wales to my best knowledge. They hold a position of outstanding services across London Boroughs.Central Housing dealt with me for the past... See more

Company replied

Rated 5 out of 5 stars

We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼�... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start. They worked with me to resolve all issue... See more

Company replied


Company details

  1. #14 of 28 best companies in Property Rental Agency
  2. #14 of 51 best companies in Property management company
  3. #20 of 51 best companies in Estate Agent

Written by the company

Central Housing Group Ltd has been established and successfully trading since 2000. We are residential Letting and Management agents based in north London. We specialise in supplying local authorities with privately rented accommodation across London. We procure this accommodation from private sector landlords for letting on our ‘Guaranteed Rent’ scheme. We have over 19 years experience successfully acquiring and managing private rented accommodation and currently manage in excess of 400 properties. Key Benefits of our scheme:- • ‘Guaranteed Rent’ – Rental payments continue to landlords during void/empty periods; • A full management service for a low Annual Management fee; • No additional or hidden costs or fees; • No risk of any loss of rent or rent arrears to landlords; • We underwrite risk of tenant damage (all insurable risks excluded); • No council tax or utility bill liability for landlords during void periods; • Prompt and dependable electronic monthly payment of rent to landlords; • 1-5 year management agreements; • Regular property inspections, minimally bi-monthly; • No legal or court costs incurred by landlords for evictions; • Full maintenance service; • Guarantee to commence rental payments to new landlords within 1 week. We are currently seeking all sizes of unfurnished and furnished properties from studio flats to 4 bedroom properties, in the following London boroughs:- • Barking and Dagenham. • Barnet. • Brent. • Ealing. • Enfield. • Haringey. • Harrow. • Hillingdon. • Hounslow. • Newham. • Redbridge. • Waltham Forest. We are a well-established company with over 70 years combined management and staff experience in the property management sector. Experienced in both private rental and social housing, property maintenance and refurbishment. Central Housing Group Ltd are members of the ‘National Approved Lettings Scheme (NALS), UK Association of Lettings Agents (UKALA), London Landlord Accreditation Scheme (LLAS). One of our Directors is a Corporate Member of the Chartered Institute of Housing (MCIH) so you, as a landlord, can be sure of good practice and best advice. In addition we are members of ‘The Property Ombudsman Scheme’ (TPOS) for residential lettings and have attained ISO 9001 Certification for Quality Management and ISO14001 Certification for Environment. You are most welcome to contact us and we look forward to offering you a quality management service for your residential property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Central housing have taken care of…

Central housing have taken care of everything for us, and by letting us spread the cost has made the whole process painless and affordable.

20 July 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your review.

Letting your property should always be a painless and stress free experience. I'm pleased to hear that we have been able to assist.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Flat Refurbishment

I am writing to let you how satisfied I am with the Central Housing Group for the speed in which Deniz and the team, got all the kitchen, furniture, decorating, and carpets quotes together. They were more than competitive and made it quite easy for me to agree to.
The contractors came into my two bedroom property and fully stripped it from top to bottom and completed the refurbishment to a fantastic standard within one week, the before and after pictures taken fully supported all this which meant I did not have to visit, they looked that good and safe to say, the inspection was passed.
So once again I would like to thank all at CHG for delivering such a brilliant service and for their consistency in all matters over the years. I know I can confidently recommend them and their team to anyone who may be thinking of renting out their property, and from that confidence I have always been happy to renew my contract once the renewals comes around.
Keep up the great work!

Many thanks again

Desmond Smith
Landlord

15 July 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thanks Des.

We were able to completely refurbish your flat without you having to suffer any loss of rent which makes the process much less painful!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Appraisal of my flat

I was impressed by their representative romesh who was very honest and forthright with his appraisal of my flat .He also gave me sound advise as the way forward in order to rent my property out.

13 July 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you David.

We aim to make letting your property with Central Housing Group as easy and stress free as possible right from the start.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central Housing Group recommended.

Central Housing Group have been managing our property for many years now. We are very happy with the services they have provided:-
Always someone at the end of the phone, polite and helpful.
Any queries resolved and answered efficiently.
Rental payments received always on time.
Have recommended them many times.

27 June 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you Ken, looks like we tick all the boxes!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Great company to have managing my small…

Great company to have managing my small portfolio of 7 properties, always incredibly professional, courteous and really have their eyes on the ball in terms of keeping the properties in check, communicating with me and organising works to be done efficiently. Have just renewed all for another 3 years abd delighted to do so. Highly recommended. Thanks all at Central Housing!

24 June 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you so much for choosing us to manage your portfolio for another 3 years Dinesh.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

I have been with Central housing group…

I have been with Central housing group for 9 years, they are very good and professional people who deals with problems and repairs promptly. I will recommend them.

10 June 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you Zuke. We wish you every happiness in your new home.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Fantastic company.

Fantastic company.
Extremely helpful, always go the extra mile.
I have personally dealt with this company for 8 years and never had any problems.
Highly recommended.

10 June 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you Sarah. We wish you every happiness in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Truly Selfless

I have had occasion to deal with Romesh in the past, on behalf of my client, and he was always extremely helpful. However, on this occasion, I dealt with him directly and I was amazed at the level of service he offered. He went over and above the call of duty to deal with the issue at hand. I was honestly quite stunned at his selflessness. It was a breath of fresh air. Romesh isa rare breed and I am very grateful to him.

8 June 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your kind words. I will make sure that I pass your comments to Romesh.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Very Pleased

We have rented our house through CHG as a landlord.

Our relationship as a landlord /tenant started from Dec 2019, however we were in contact with the company 4 months before Dec 2019 during which we carried out various jobs/activities to bring the house up to mandatory standards. They made all the possible expenditure to us very clear from the get go and assisted us at every point. They were very cooperative and professional throughout.

I would recommend CHG wholeheartedly and I have full confidence that CHG would not disappoint future landlords.

12 May 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you so much, I am pleased to hear that your experience with Central Housing Group was positive from the start.

We know that getting your property ready for letting can be a daunting task, but we are always on hand to answer any questions that you may have.

We can make recommendations or even arrange for our approved contractors to carry out the necessary works on your behalf.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Never had any issues with the team

Never had any issues with the team
They always provided excellent services

23 April 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you Mr. Williams, we appreciate your kind words and longstanding custom.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Very well organised

Very well organised, professional and extremely helpful. We have been with Central Housing Group for over 10 years and cannot see us going to anyone else.

28 March 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your kind words.

It has been our pleasure to manage your property and we look forward to many more years to come.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Feedback for Central Housing Group

Central Housing Group have been managing my property for well over a decade now. During that time I have found all staff to be friendly, open, honest and always there to listen. My rent has always been paid on time and has never been late. They have been very patience with me as at times I can be difficult to get hold of. Recently I had some concerns and they were all ironed out to my satisfaction and was even called over the weekend to keep me posted.

If anyone needs an open and honest Letting Agency to manage there property then I would not hesitate to recommend Central Housing Group. What's important to most landlords is cashflow and as I stated above I have always been paid on time. I have just recently signed a new contract for another 3 years. Keep up the good work.

23 March 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for this. We do our very best to go the extra mile for our landlords be it always being available to paying your guaranteed rent on time every time.

In uncertain times such as the ones we are all facing at the moment it has been important for us to make sure our landlords can be certain of one thing, and that is that their rent will be paid.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 4 out of 5 stars

Reliable organisation

CHG guided us through the rental process very well. They have been attentive to our property and ensured repairs have been undertaken in a timely manner when required. All staff we have had contact with have been approachable and responsive. Would recommend letting your property through them.

23 March 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for taking the time to post this review.

Your feedback that we receive is very much appreciated.

We appreciate your recommendation and hope that the service we continue to deliver ensures that we get a 5 star review next time!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Excellent management of properties .

Excellent management of properties .. very courteous and helpful staff..

10 February 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thanks Lorna, we appreciate your custom and loyalty.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central Housing has been managing my…

Central Housing has been managing my property for over 10 years now and I am quite impressed with the way all matters are handled whether it is maintenance, repairs or refurbishment which has just been completed to a good standard in a short time. The property is now as good as when first rented out through the company. The rent is always paid on time. The company stands out for their professionalism, service and excellent communication.

21 January 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your kind words Mr. Odedra.

We pride ourselves on our high standards and it is rewarding to know that this is appreciated by our valued landlords.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Seamless process to rent our flat…

Seamless process to rent our flat through central housing. They look after everything and are fantastic to work with. Would definitely recommend them.

20 January 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Many thanks for choosing us to manage your property Lewis.

We hope that you enjoy a stress free life knowing that your guaranteed rent will be paid on time each month.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

High quality service

Prompt, courteous and empathetic service. They’ve been the agent of my rented property for over 10 years now without a problem. Very pleased with Central Housing Group.

8 January 2020
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your custom over the past 10 years Femi.

It is fantastic to hear that your experience with Central Housing Group has been problem free. This coupled with guaranteed rent that is paid on time every month means that you can sit back and relax knowing your property is in safe hands.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Great service

Great service. Great people. Very happy with our partnership..

24 December 2019
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thanks John!

Positive reviews like yours make all the hard work that we put in worthwhile.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Great partnership!

Thanks for all your support!

2 December 2019
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

You are very welcome Khalid.

Thank you for your custom!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

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