Central Joinery Group Reviews 148

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Service was great. Initial visit from Vince explained our options and measured up. He guided us through ideas we hadn't thought of which enhanced the look of our staircase. The fitters arrived on t... See more

Rated 5 out of 5 stars

An amazing team who were professional and respectful throughout, excellent communication . Arrived sharp as planned and worked hard tidying up at end of day. I’m so happy with the workmanship, Gar... See more

Rated 5 out of 5 stars

Met them at the NEC show. Not pushy and accurate with costs then and throughout. The 2 men that did the work were professional, delightful, neat and tidy workers with a gazebo workspace outside an... See more

Company replied

Rated 5 out of 5 stars

We had Central Joinery recommended to us by our longstanding cabinet maker, who himself is excellent so we had high hopes. We haven't been disappointed! Mark Wrath from the company immediately respo... See more

Company replied

Company details

  1. #6 of 8 best companies in Joiner

Written by the company

Central Joinery Group is comprised of three divisions, each specialising in manufacturing an extensive range of high quality, beautifully crafted & responsibly sourced timber products. Total Customer Satisfaction is our company ethos, from the first order through manufacture, delivery and installation (if required) we take great pride in everything we do, striving to exceed expectations and developing valued relationships with customers large and small for many years to come.


Contact info

4.8

Excellent

TrustScore 5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

To be recommended

Telephone contacts were polite and efficient. Call-backs were prompt. Delivery was on time. The on-site team were professional and the work so far of a high standard. We would not hesitate to recommend them.

9 October 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you for your feedback Margaret.

Rated 2 out of 5 stars

Mark Wrath made promises around a…

Mark Wrath made promises around a delivery date when I had not yet been invoiced. He gave me a date when I would expect a phone call advising of the delivery that week, that didn’t happen. When I chased this up, i was informed it was for delivery next week. I had to move my builder and joiner who were not happy. I was then informed of another date, and on the day no show. I rang and was the i mussed a phone call the day before and because i did not pick up you moved the delivery again. no voice message or text. I had to let my builder and joiner down again. An absolute shambles and as explained to andy zi would like to make a formal complaint. He said he would speak with the director, still wait….

2 October 2023
Central Joinery Group logo

Reply from Central Joinery Group

Hi Sonya, We are disappointed to hear your review. Having reviewed your complaint I can confirm you were contacted several times to arrange your delivery and there was no answer so we were unable to confirm you were available to take your staircase. Also, you mentioned that Mark confirmed a delivery date with you, this is not possible as you had not paid your deposit on time which meant you would not have been assigned a production slot. When your deposit was finally paid, you received your staircase within 2 weeks and when we finally made contact with you to arrange your delivery, we immediately got this to you within 24 hours. If you do have any further issues, please do not hesitate to contact us.

Rated 5 out of 5 stars

Get what you pay for

I’m in the process of renovating my house , it has traditional wooden sash windows. I looked at three manufacturers and central joinery. They’re not the cheapest, but the quality of their service and product is exceptional. You certainly do get what you pay for. I would not hesitate to recommend anyone, including my best friend to central joinery.

20 August 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you very much Mark for such kind words and choosing Central Joinery for your windows.

Rated 5 out of 5 stars

Great service from start to end

Great service from start to end. Everyone we dealt with from office staff to delivery driver was friendly and helpful

10 August 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you very much for your kind words and choosing Central Joinery.

Rated 5 out of 5 stars

From start to finish a good company to…

From start to finish a good company to deal with, and special thanks for pulling out the stops to get it to us a day early to help our plans.

25 July 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you Steve for your great review and choosing Central Joinery.

Rated 5 out of 5 stars

Excellent service

Excellent service. We met Vince on site at our current project, he was well prepared, very educated and gave us all the options available. Once we agreed to a style and the size of stairs, we got a detailed plan of the design within just a few days. Deposit is Paid and we should be receiving the new staircase in the next few days.

22 June 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you for great feedback and choosing Central Joinery.

Rated 5 out of 5 stars

Lovely set of stairs

Lovely set of stairs now fully installed. Arrived on time and fitted perfectly. Top job

22 June 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you very much for your kind words and choosing Central Joinery.

Rated 5 out of 5 stars

Great company to buy from

Great company to buy from, no compromise customer service. Special thanks to Neil who designed and ensured safe delivery on site! Highly recommended.

19 June 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you for your kind words and choosing Central Joinery for your staircase.

Rated 5 out of 5 stars

Good communication all the way through.

Good communication all the way through.
Good price.
Easy to get hold of them.
Delivered on time and with some notification on morning and a few mins before.
Easy transaction.

19 June 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thanks for your great feedback

Rated 5 out of 5 stars

Vince proved himself to be diligent and…

Vince proved himself to be diligent and precise in all his dealings. He was open to suggestions and v helpful in furthering the design to the final most satisfactory outcome. A true professional with years of experience!

12 June 2023
Unprompted review
Central Joinery Group logo

Reply from Central Joinery Group

Thank you for your kind words I will ensure this is passed on to Vince.

Rated 5 out of 5 stars

Great customer service

Great customer service, phone receptionist was very helpful and friendly. Delivery was great, on time, think it was Andy who did the delivery, really nice chap!

21 May 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you very much for your kind words.

Rated 5 out of 5 stars

Good value for money

Very helpful in choosing the right stairs. Slight changes had to be made once they had measured on-site.
Good value for money. Quality Work.

20 April 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you for your review and choosing Central Joinery!

Rated 5 out of 5 stars

as a trusted supplier Central Joinery…

as a trusted supplier Central Joinery get it right first time, great prices, great product and service, would not go anywhere else for my staircase requirements.

28 March 2023
Central Joinery Group logo

Reply from Central Joinery Group

Thank you very much for such great feedback we look forward to working with you in the future.

Rated 5 out of 5 stars

An elegant centrepiece to our self build house

This staircase was made for a self build project. It was challenging to Install but hugely satisfying when such an elegant and fine piece of workmanship was finished.
Central Joinery had paid attention to every detail of the kit they supplied.

16 March 2023
Unprompted review
Central Joinery Group logo

Reply from Central Joinery Group

Thank you for your kind words and choosing Central Joinery for your staircase.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look