Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way. Also found y... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product. Great service using the com... See more
Company replied
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it... See more
Company replied
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obl... See more
Company replied
Company details
- #10 of 24 best companies in Mortgage Lender
- #39 of 117 best companies in Financial Institution
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from start to…
Amazing service from start to finish…helpful, friendly, professional and fully explained each step.
3 December 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
I found it very hostile and stressful.
20 November 2025
Reply from Central Trust Limited
Thank you for your feedback. I am sorry that you feel your journey with us was not as you expected, i have arranged for a manager to call you but without success. It would be really good to understand why you felt this way so we can look into this further and improve our service. - Thank you.
The team including Natasha and…
The team including Natasha and Stephanie were so helpful. They made everything so easy and they were friendly and professional. This loan has allowed us to renovate our home. I would highly recommend and use them again in thr future.
12 November 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
These guys were great
These guys were great. Very understanding of a difficult situation, spoke to me like I was a human being and were empathic.
28 October 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Effective and efficient
4 November 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
All the way through the loan…
All the way through the loan application everybody involved were thorough understanding and patience. There was one misunderstanding but was dealt with pretty well. Customer service agents rang myself and my wife to ensure we were clear and had a clear understanding of our commitment..
10 November 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Fab team
The central trust team were fabulous. They are prompt , keep you appraised and explain terms really clearly. All members of the team were brilliant and working in financial services I can appreciate the service they gave me.
10 November 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Nice and helpful
31 October 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Very helpful 👌 talked us through what…
Very helpful 👌 talked us through what we needed to do.
31 October 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent straightforward service
Excellent straightforward service. Everything was so simple, we provided all the information they needed and they kept in contact to ensure we were informed every step of the way. Highly recommended
28 October 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Hello everyone was very kind & very supported …
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it can be worrying when taking on a loan big or small , yes very pleased with the service. I received thank you
16 October 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Very easy procedure very polite staff
23 September 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Completely satisfied
Moor than satisfied with them. They completed what they said they would. Very easy to deal with them.
22 September 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Your staff particularly Ines who I…
Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way.
Also found you very easy to contact.calls always answered by someone(ie,a human) and very promptly.all communication clear and prompt responses
21 August 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
Excellent communication throughout a…
Excellent communication throughout a very efficient process.
21 August 2025
Reply from Central Trust Limited
Hi, Thanks for the great feedback, it is very much appreciated and we are pleased you had a great customer journey.
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