Your staff particularly Ines who I dealt with who was absolutely brilliant.professional,very pleasant and friendly manner.very non judgemental and easy to talk to.excellent in every way. Also found y... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
From initial enquiry to release of funds 7 days. The team could not have made more sure I understood what I was undertaking and met my 2 specific needs in the product. Great service using the com... See more
Company replied
Hello everyone was very kind & very helpful. , explained everything very carefully, & was willing to go over things if I hadn’t remembered what they had said , & plenty of time to make decisions as it... See more
Company replied
Such a lovely bunch of people to deal with! They took so much time to ensure I understood everything and made all the financial aspects clear to me. At no point did I feel pressured or under any obl... See more
Company replied
Company details
- #10 of 24 best companies in Mortgage Lender
- #39 of 117 best companies in Financial Institution
Written by the company
With over 35 years of experience, Central Trust is a trusted name in the UK financial services industry, specialising in Homeowner Loans and Second Charge Mortgages. Established in 1988, we have helped thousands of customers across England, Wales, and Scotland find tailored financial solutions to suit their personal circumstances. As a direct lender, we offer a transparent and straightforward service — there are no hidden fees or broker charges. What sets us apart is our commitment to providing a friendly, advice-based approach. Our team of experienced loan advisers take the time to understand your needs before recommending a suitable product, ensuring you feel informed and confident every step of the way. Whether you're looking to consolidate existing debt, fund home improvements, or manage a major purchase, Central Trust offers flexible loan options designed to fit your budget and goals. We work with customers from a wide range of credit backgrounds, and we pride ourselves on making decisions based on individual circumstances — not just credit scores. With a long-standing reputation for integrity, reliability, and customer care, Central Trust is here to help you unlock the value in your home with a second charge loan that works for you. Authorised and regulated by the Financial Conduct Authority, we uphold the highest standards of compliance and customer protection.
Contact info
Office 1, Building 2, Axis, Rhodes Way, WD17 1AP, Watford, United Kingdom
- 01923 280020
- contact@centraltrust.co.uk
- centraltrust.co.uk
4.8
Excellent
327 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Love explained really well
Really lovely on the phone with me because I’m dyslexic I find it difficult to understand she was really helpful
6 February 2024
Reply from Central Trust Limited
Thank you for taking time to leave us a review. It really means a lot to us.
We always take the time to get to know and support our customers in anyway we can.
Should you need anything in the future, don't hesitate to call us.
All the people were so helpful
26 January 2024
Reply from Central Trust Limited
Thank you for taking the time to leave a review.
We want to make the process as easy and efficient as possible for our customers so its great to see our efforts are recognised. I will pass your comments onto the team here at Central Trust.
Good Experience
Every step of the process was clear, and we found the staff dealing with us, Sophie, Vicki and Jodie, very helpful.
29 January 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received from the team. Its lovely to read such kind words.
We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
bank to the rescue
first thing is to say thankyou,you came to the rescue after someone else let us down at the last minute, great service very quick very helpfull staff you could speak to also paperwork you could understand any problems they sorted it out well worth 5 stars great job all round
thanks again
16 January 2024
Reply from Central Trust Limited
Thank you for taking the time to share your feedback, it really means a lot to us.
As a specialist lender, delivering excellent customer service is the foundation of our business, so hearing that their work has been so impressive is brilliant.
I have passed on your kind words onto the team. They are truly grateful! Should you need anything in the future, don't hesitate to give us a call. We are always happy to help.
Reply from Central Trust Limited
Thank you for taking the time to leave a review, we really do appreciate it. I'm so glad you had such a positive experience with us.
Should you need anything in the future do not hesitate to call a member of the team.
Easy straight forward process and…
Easy straight forward process and freindly helpful staff
8 January 2024
Reply from Central Trust Limited
Thank you for taking the time to leave a review. The team works really hard to provide the best possible service, so it's great to read that our efforts are recognised.
Should you need anything in the future, don't hesitate to give us a call. We are always happy to help.
Everyone that I spoke to was helpful…
Everyone that I spoke to was helpful and kept me updated at all times.
21 December 2023
Reply from Central Trust Limited
Thank you for taking the time to leave a review Kuldeep.
We want to make the process as easy and efficient as possible for our customers so its great to see our efforts are recognised. I will pass your comments onto the team here at Central Trust.
Quick and easy process.
Quick and easy process.
Kept up to date with information and requirements
19 December 2023
Reply from Central Trust Limited
Thank you for taking the time to provide feedback Felicity. It really does means a lot to us.
Our aim is to make the process as straightforward and stress free as possible. I'm so glad that we could help you.
I'll be sure to pass on the message to the team, they'll be delighted. If you need anything don't hesitate to get in touch.
Reply from Central Trust Limited
Thank you for taking time to leave us a review Sean.
I'm so glad you enjoyed your experience with us. We always take the time to get to know and support our customers.
It was lovely to read your feedback. I will pass on your comments to the team.
They made the pint larger and were…
They made the pint larger and were always helpful in explaining what was happening next all the time .
6 December 2023
Reply from Central Trust Limited
Thank you for taking the time to share your feedback. We want to support our customers anyway we can, so it's lovely to hear you had such a positive experience with us. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
Quick and professional
11 December 2023
Reply from Central Trust Limited
Thank you for taking the time to share your experience. Your feedback really means a lot to us.
We’re committed to giving our customers the best customer service so this is great to hear. Should you need anything in the future don't hesitate to contact us.
From the beginning of the process with…
From the beginning of the process with Central Trust to completion, the team made my experience painless and their communication was speedy and informative. Great service all round! ⭐️
11 December 2023
Reply from Central Trust Limited
Thanks for taking time to leave us a review Eve.
I'm so glad you had such a great experience with us. We want to make the process as easy and efficient as possible for our customers so its great to see our efforts are recognised.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call.
Caring professional easy to contact…
Caring professional easy to contact very clear with information superb the whole team worked really hard and were angels
30 November 2023
Reply from Central Trust Limited
Thank you for taking the time to provide feedback. It really does means a lot to us.
I'm so glad that we could help you. It's lovely to read such kind words. I'll be sure to pass on the message to the team, they'll be delighted. If you need anything don't hesitate to get in touch.
Great communication
Great communication, helpful and understanding, they really put you at ease and explain everything and work hard to get you the right product, would definitely recommend
22 November 2023
Reply from Central Trust Limited
Thank you for the review. It's nice to read such positive feedback.
The team works really hard to provide the best possible service, so it's great to read that our efforts are recognised.
Should you need anything in the future you know where to find us.
Jenny B is amazing.Very professional…
Jenny B is amazing.Very professional ensures you are 100 per cent aware of fees interest charges terms conditions and ensures you go through your credit akin to forensically.Jenny genuinely appears to care ,and put a lot of work into my case. Super Star! Professional and personable.Called at agreed times etc , excellent at her job.
6 November 2023
Unprompted review
Reply from Central Trust Limited
Thank you for taking the time to share your feedback on the service you received from Jenny. Its lovely to read such kind words. We are so proud of the team we have here at Central Trust.
I'll make sure to pass on your kind comments to the team. Should you need anything in the future don't hesitate to give us a call. We are always happy to help.
brilliant from start to finish
22 November 2023
Reply from Central Trust Limited
Thank you for taking time to leave us a review Matthew. I'm so glad you had such a brilliant experience.
It was lovely to read your feedback. I will pass on your comments to the team.
Great communication help at the end of…
Great communication help at the end of the phone no matter how many times you call
14 November 2023
Reply from Central Trust Limited
Thank you for taking the time to leave a review, we really do appreciate it. I'm so glad you had such a positive experience with us.
Should you need anything in the future do not hesitate to call a member of the team.
Highly recommended team, highly recommended.
Overall an excellent experience and team, everything confirmed ok.
31 October 2023
Reply from Central Trust Limited
Thank you for leaving a review. Your feedback really means a lot to us.
I'm glad you think so highly of our team here at Central Trust. We are really proud to have such brilliant people working with us. I will pass on your kind words to the team, they will be delighted..
Should you need anything in the future, you know where to find us.
All the details were explained …
All the details were explained clearly, and Jenny Bush was very clear on all details
30 October 2023
Reply from Central Trust Limited
Thank you for leaving a review. We really appreciate your kind words.
I'm so glad that we could help you. I'll be sure to pass on the message to the team, they'll be delighted. If you need anything don't hesitate to get in touch.
Reply from Central Trust Limited
Thank you for leaving a review - we really appreciate your feedback.
I'm so glad you had such a positive experience with us, we pride ourselves on our customer service. I will pass on your comments to the team.
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