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Rated 1 out of 5 stars

Subscribed to top-tier model's SC through Fancentro at her request. There was limited content and the advertising for her 'fleshlight' product began on first day. Immediately after ad the 'chat' se... See more

Rated 1 out of 5 stars

Called to have a transaction on a CLOSED/DELEATED ACCOUNT rectified, still nobody has contacted me. Centrobill can certainly respond to reviews posted on this website, but cant handle the business of... See more

Company replied

Rated 1 out of 5 stars

Managed to track back some fraudulent transactions back to centrobill. Contacted them to advise and request my money be refunded and their response is all sales are final! Absolute joke. Avoid at... See more

Company replied

Rated 1 out of 5 stars

All I can say is be very careful buying anything from them they operate outside the United States that's why most of the banking systems decline your transactions. If I recall I believe they're out... See more

Company details

  1. Ecommerce solution provider
  2. Business-to-Business service

Information provided by various external sources

Before posting a review make sure you tried to get in touch with our customer support team using our website https://centrobill.com . Always quote order number and customer support ticket number in your review.


Contact info

1.2

Bad

TrustScore 1 out of 5

274 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

cannot cancel my subscription

I’ve been trying to cancel my subscription and it won’t let me cancel it, it keeps telling me that I should use the email I registered with and I am using it but still doesn’t work, and to make it worse they don’t even respond to my emails. This is a terrible service.

9 September 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi David,

It seems that you've mistyped your email address during the checkout, and now unable to log into our self-care website. We have contacted you directly to figure out some details and update your email in our system. Please kindly reply to our message asap.

Regards,
Centrobill Team

Rated 1 out of 5 stars

Really bad

Really bad I’ve cancelled my subscriptions about a week ago no refund at all, it’s just a pending transaction really getting angry here !

7 September 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Will,

We did not charge anything from your card, but rather instructed your bank to reserve two amounts. When you canceled your trials on 09/02, we immediately instructed your bank to release those funds.
Depending on how your bank's statements work, these operations may not be reflected in your statement - they might have simply removed the authorizations and updated the available balance. If you are unsure - please kindly give them a call about it.
We have a trace of voided authorization record at our acquiring bank, that is a solid proof of our words.

Hope you will figure out you were wrong and correct your review.

Regards,
Centrobill Team

Rated 1 out of 5 stars

Bad company

Bad company. I had never acces to any account and they still charge more money every week. They don´t read there mails correctly and don´t care about there clients. Bad very bad!!

3 September 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Milan,

Not a bad company indeed, but rather the one strictly following the procedures.
We have had a private talk, and now you know what happened indeed: why things went off and what you should have done differently yourself.
The incident is now settled to Milan's satisfaction.

Regards,
Centrobill Team

Rated 2 out of 5 stars

I cant even form an opinion yet because…

I cant even form an opinion yet because they won't let me purchase anything even though my cards clearly have money in them. Need answers onto why my card keeps declining when i have more than enough money in them.

29 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Jorge,

Nothing happens without a reason.
We will contact you directly to clarify some details and find out what exactly happened.

Regards,
Centrobill Team

Rated 1 out of 5 stars

A company filled with Helen Kellers.

I filed a refund form of $25 the same day I purchased the content August 24th, 2019. I was genuinely not satisfied with the content I purchased, so I filed the refund form. However, ever since I filed the form, I get the same automated message about the refund taking several days. Its been three days. I was lenient the first two days. But as of today, Wednesday the 28th, I grow more and more angry. This company was fast taking my $25, but turn into Helen Keller when asked about when the refund will be sent. This service is such a scam. I BETTER SEE MY REFUND AT THE END OF THIS WEEK!

29 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Max,

Your payment had been refunded on 26th. Refunds are almost never immediately reflected in bank statements, but at this point, there is nothing we can do to speed things up. It's now with Visa and your bank. We have a trace of refund record at our acquiring bank, that is a solid proof of our words. Hopefully, you will feel shame for your injudicious statements.

Regards,
Centrobill Team



Rated 1 out of 5 stars

I need to end my subscription

I entered my info and subscribed for a free day. I got charged and the money did come back but I just wanted to know if I could cancel my subscription so I tried but it didn't work. I entered the exact email I entered when paying and it keeps saying enter the email you used to purchase. Please help

28 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Jbae7 obrik,

Giving us a 1-star and then asking for help is like punching someone in a face to ask what time it is.
Please visit our self-care website centrohelp.com, and fill in customer support contact form. We will contact you back as soon as possible. And there is no magic - must be that either you mistyped or your payment didn't go through. Otherwise,​ you'd log in.

Regards,
Centrobill Team

Rated 1 out of 5 stars

I want to end my membership but i can…

I want to end my membership but i can do it en when you get blocked you must then continue to pay for your subsricption

28 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Gino,
We see that you have already canceled your subscription. So our only fault was that you were not finding any of our 10 emails in your inbox.

Regards,
Centrobill Team

Rated 3 out of 5 stars

I went thought the process of paying…

I went thought the process of paying did so but I’ve not been added back and haven’t been charged yet and I’m not sure weather it didn’t work or I’m just impatient and I’m worried about trying to pay again

28 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Sam,

You were not charged, and you will not be charged. And obviously, you will not be getting any service access because you haven't paid for it.

Regards,
Centrobill Team

Rated 1 out of 5 stars

I am trying to cancel my subscription…

I am trying to cancel my subscription but when i go to the website and enter my email address it’s saying there is no an account for this email

26 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Ibrahim Khalil,

It seems that you've mistyped your email address during the checkout, and now unable to log into our self-care website.


Regards,
Centrobill Team

Rated 1 out of 5 stars

I was told it was a free Trial one day…

I was told it was a free Trial one day free trial but money was taken out my account immediately n the day free trial was pointless because nothing happened on that day I wasn’t added back and I was charged before I got the trial 😔

26 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Samgorre3,

Please note that we do not charge for free trial subscriptions, but rather instruct your bank to reserve an amount on your card. If you cancel your trial access, that amount will be released automatically.
If you wish to cancel - please follow the instructions here: https://centrohelp.com/v2/faq#cancel

Regards,
Centrobill Team

Rated 5 out of 5 stars

my free 1 day trial is coming to it’s…

my free 1 day trial is coming to it’s end and i still am not able to cancel my subscription so i won’t get charged for it! i understand centrobill are doing all they can and they have already contacted me i’m just waiting on another reply from them to confirm my account is deactivated and i won’t be charged for it. i have also contacted them on another account which they replied asking for details which i sent through but for some reason won’t let me post another review on my main account, hence why i am writing one on this account, i hope centrobill can read this and know who i am and deactivate my account with a refund back to me! thank you.

25 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Emre,

We've canceled your account and instructed your bank to void the preauthorization.


Regards,
Centrobill Team

Rated 5 out of 5 stars

Centrobill help

i signed up for a free 1 day subscription on fancentro, as i was just wanting to check it out and cancel my membership straight away so nothing was charged, and as i try to cancel my subscription, it asks for my email and gives me a choice of 3, and whichever choice i choose and fill out it refreshes the page, i understand that centrobill are trying to help out everyone here but i just hope i can get a reply to this ASAP and acknowledgement that my account has been deactivated, hopefully receive a full refund and will never be charged again. I also don’t recall getting an Order ID, Transaction ID or Membership ID so i’m not sure if that is needed or not.

25 August 2019
Unprompted review
Rated 1 out of 5 stars

Called to have a transaction on a…

Called to have a transaction on a CLOSED/DELEATED ACCOUNT rectified, still nobody has contacted me. Centrobill can certainly respond to reviews posted on this website, but cant handle the business of fraudulent transactions. Dont bother trying to call or contact a person there, it wont so any good. FRAUD FRAUD FRAUD. They wont respond to emails either.

13 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Patrick,

On July 29th we've replied to your inquiry from the day before, confirming that your subscription is active and explained how to cancel it. It's still active as of now, so we assume you decided not to cancel it for whatever reason.
Until July 28th we had no support inquiries or cancellation requests from your email address or mentioning your username. If you had indeed contacted us anyhow "weeks ago" as you say, you must have received auto-reply with the ticket number. Please kindly edit your review with this information.

Regards,
Centrobill Team

Rated 2 out of 5 stars

A good service without a cancel button

ITs a good service I just went to get a free trial for a day then on my snapchat I had another but when I looked to cancel no option appeared (note that I use mobile so I don't know if it matters) but today I was charged for both and I asked for a refund hoping they respond as I have had my entire wallet emptied I will delete my account once I'm refunded to avoid a further issue

13 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Rafael,

You were indeed charged for your subscription yesterday. It's still active, and we don't even see that you applied for a refund with us.
Did you contact us through the self-care website centrohelp.com? Or mailed support@centrohelp.com directly? Either way you must have received auto-reply with ticket number. Please add it to your review.

Thank you!

Regards,
Centrobill Team

Rated 2 out of 5 stars

I subscribed to centro with wrong email…

I subscribed to centro with wrong email address. Now I cannot access my account and cancel my membership. I've tried contacting centro this past few days but no response. Please help.

12 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Duffman,

we have changed your email to the one you provided in private message. Now you should be able to log in to our self-care website to manage your subscription.

Regards,
Centrobill Team

Rated 1 out of 5 stars

I wanted a one moth subscription and it made me get a whole year and blew my funds out the window .

I wanted a one moth subscription and it gave me no choice but to get the year subscription and I still cannot see anything . I need at least the year refunded because I didn’t want that . Now I have no money for my medicine that I need to stay alive . Horrible. If you’re lucky enough to have not purchased anything yet, don’t . Keep your money . This over charging is gross and they aren’t giving me my money back , so I’m going to the better business bureau and giving them a bad score there too. My only thing is that I need the largest charge refunded I’m leaving my order number below for centrobill to see if they could remove the transaction and refund me my money

10 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Edgar,

Applying for a refund is as easy as going to centrohelp.com and making a few clicks. And there would be not a single reason to not fulfil your request to your fullest satisfaction.

You mailed us on Saturday evening, in our auto-reply you were provided instructions on how to cancel your subscription and our response time frames.
Nevertheless you left this review just 30 minutes later, and even your subscription is still active. How honest is that, Edgar?


Regards,
Centrobill Team

Rated 2 out of 5 stars

I’ve bought my subscription and…

I’ve bought my subscription and cancelled it within the trial periods and yet I haven’t been issued a refund and it’s been more than a week.

10 August 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Taner's purchases were fully refunded on 2019-08-01.


Regards,
Centrobill Team

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