CENTURY Reviews 216

Reply from CENTURY

Oct 23, 2025

Hi Rinah,

Thank you for sharing your feedback. We are sorry to hear that your experience of CENTURY hasn't met your expectations.

As we understand you are having difficulty with the questions and retries, we want to assure you that our platform has alternative questions within each nugget, which ensures that reattempts provide a varied experience. This is designed to help you solidify your learning. When you have finished a nugget, you can select the option to “retry”.

Additionally, all CENTURY nuggets contain learning material, in the form of videos and slideshows, to support you before and during answering the questions. The nuggets are designed by experienced teachers with cognitive load in mind, breaking concepts into manageable chunks to ensure they are the right level of challenge.

We also note your comment that the platform's marking is "always wrong." While our platform accepts different variations of an answer, there are instances where details such as capital letters are essential for accuracy. If an answer is incorrect, we provide immediate feedback and guidance on the correct response to help reinforce understanding. You can then retry the nugget once completed to then improve your score.

If you do feel that some content is indeed incorrect, then please feel free to report this via clicking the question mark at the bottom left on CENTURY, where you can flag this to our curriculum team.

If you're using CENTURY through your school, we recommend reaching out to your teacher for additional support. If a parent or guardian purchased CENTURY for you, please feel free to contact us at help@century.tech.

Best wishes,
CENTURY Tech

Reply from CENTURY

Sep 16, 2025

Hi Lara,

Thank you for your feedback. We are sorry to hear that you find the platform frustrating and that you believe it has not supported your learning.

We aim to make learning engaging and effective. Nuggets are designed by experienced teachers with cognitive load in mind. They also break concepts into manageable chunks to ensure they are the right level of challenge.
As you mentioned, CENTURY nuggets contain learning material in the form of videos and slideshows to support you before and during answering the questions. If you find the video too long, you are able to speed up the playback speed by clicking the 3 dots button on the video.
We provide both a video and slideshow to cater towards different learning techniques. These have been created by experienced teachers and should all be relevant and supportive to the questions you are answering.

In regards to suspected errors with the content, if you'd like to share more details with us, please reach out to help@century.tech where our team would be glad to investigate this further.

Nuggets cannot be restarted, as we want to encourage every student to give their best attempt throughout. When you get an answer wrong, CENTURY provides instant feedback as guidance and you have the option to reveal the correct answer. We do encourage you to refer back to the learning material throughout the nugget if you are struggling with the questions.
If you did not achieve your desired score on a nugget, you have the option to try again with a different set of questions. Each nugget contains around 3 alternative questions, to ensure you are being supported with your learning.

The “I don’t know” button is very beneficial for two reasons. Firstly, it allows your teacher to see that you have struggled on that particular question type or topic and can then offer direct support and guidance. Secondly, by clicking “I don't know”, this links to CENTURY's AI and will ensure your pathway will be updated with personalised recommendations to support your learning.

We understand that everyone learns differently, and we are always looking for ways to improve.
If you're using CENTURY through your school, we recommend reaching out to your teacher for additional support. If a parent or guardian purchased CENTURY for you, please feel free to contact us at help@century.tech - we’d be happy to assist in any way we can.

Best wishes,
CENTURY

Reply from CENTURY

Sep 16, 2025

Hi Théo,

We’re sorry to hear that you’ve had a frustrating experience with CENTURY. Our platform is designed to support learning, not to cause stress.

CENTURY works best on Chrome or Safari and it’s encouraged to ensure your device is on the latest update version. If you are experiencing a lag, we would recommend that cookies are cleared on the device and ensure your wi-fi connection is strong.


However, if lagging is an ongoing issue, then please do email us at help@century.tech so that our technical team can investigate further.

Our platform is designed to make learning engaging and effective. All of our nuggets contain learning materials, such as videos and slideshows, to support you before and during answering questions. The content is created by experienced teachers and is broken into manageable chunks to be at the right level of challenge. We also provide immediate feedback and guidance on incorrect answers to help reinforce understanding.

We want to make sure you are fully supported. If you're using CENTURY through your school, we recommend reaching out to your teacher for additional support.

Best wishes,
CENTURY

Reply from CENTURY

Jul 2, 2025

Dear Vivaan,

Thank you for taking the time to leave a review regarding the student side of the platform.

Teachers will set diagnostics for you based on what you are currently studying in class. The AI in the system will then understand areas of strength and areas for improvement and will provide these recommendations to you via your Pathway.

Regarding viewing the scores for the diagnostics, you are able to view your percentages in your Dashboard in the Overview tab, under ‘Recently Completed' and also under the Courses tab under the ‘Tracker’.

We have purposely chosen not to show whether learners have got a question right or wrong in the diagnostic. This is because questions might appear on topics you haven't studied. Because of this, we do not want you to be disheartened as you complete the questions, as you may get some of them wrong. However, your answers will help kick-start the AI recommendations and your teacher will also be able to provide you with support as they can see your answers.

We appreciate your feedback and I hope this answer provides you with some clarity.

Best wishes,
The CENTURY Team

Reply from CENTURY

Jun 16, 2025

Hello,

Thank you for your feedback and we are sorry to hear that you have had a negative experience.

Our content is developed by experienced teachers and subject matter experts and is aligned with curriculum standards.

We encourage you to report any content issues directly through the platform by clicking the question mark icon in the bottom left of your screen. This allows our team to review specific questions and make any necessary adjustments.

If you're using CENTURY through your school, we recommend reaching out to your teacher for additional support.

Best wishes,
CENTURY Tech

Reply from CENTURY

May 23, 2025

Thank you so much for taking the time to leave your review. We're glad to hear that you're enjoying CENTURY!

Best wishes,
The CENTURY Team

Reply from CENTURY

Updated May 30, 2025

Dear Dimple,

Thank you for sharing your feedback. We are sorry to hear that your experience with CENTURY Tech was disappointing and did not meet your expectations. We understand that a 1-star rating indicates significant frustration, and we appreciate you providing details about the challenges you faced. We will provide solutions for your concerns below.

We are sorry that you did not find the platform intuitive and you also found it difficult to navigate. Our goal is to make CENTURY accessible and straightforward for all users, which is why we have made significant changes to both the guardian and student experience. We are always working to improve the user experience, and your comments will be considered for future updates.

Regarding the platform not effectively teaching or explaining mistakes, we would like to offer some clarification on how CENTURY is designed to address this. Students can focus on 'Learn' content created by our curriculum specialists. This content teaches the learner a particular topic. Videos and slideshows allow learners to go through at their own pace and then test their knowledge using assessment questions. As a misconception is made, feedback is provided to the learner, and they can unlock the correct answer should they wish to learn in this way.
'Test practice' on CENTURY assesses a student's understanding of concepts. It provides questions to apply learned knowledge and can be repeated, and learners can reveal the correct answer once they have attempted the question..
To help you get the most out of CENTURY, we recommend exploring the "Grow and Strengthen Recommendations" feature, which is designed to help address misconceptions and solidify understanding using our AI-powered system.
You can also make use of our Mock Tests and Test Ready Nuggets, which you can find on our help page linked below. This will help assess your child's performance and track any misconceptions.

Help Pages > help.century.tech

If you would like to discuss your experience further or have any specific suggestions, please feel free to email us at help@century.tec

Reply from CENTURY

May 23, 2025

Thank you so much for taking the time to leave your review. We're glad to hear that you're enjoying CENTURY!

Best wishes,
The CENTURY Team

Reply from CENTURY

May 23, 2025

Thank you so much for taking the time to leave your review. We're glad to hear that you're enjoying CENTURY!

Best wishes,
The CENTURY Team

Reply from CENTURY

Apr 14, 2025

Hi Arnesh,

Thank you for sharing your feedback.

We’re really sorry to hear that your experience with CENTURY has been frustrating. Our aim is to maintain high standards, and we take care to ensure that answers are marked fairly. While the platform typically accepts variations in responses, there are cases where capitalisation or formatting is important—for example, with proper nouns or acronyms. If you feel there was a genuine error, please report this as a content issue using the question mark in the bottom left hand corner and we can look into this for you.

Regarding the repeated messages, this is not something we’ve come across before, and we’d like to investigate this further. If you could contact us at help@century.tech with more information, our team would be glad to look into it for you.
We understand how important it is for students to feel supported, and we’re sorry that you didn’t feel that support in this instance. We’re committed to continuously improving, and your feedback helps us do that.

Thank you again for taking the time to share your thoughts. We hope to resolve this for you soon.

Best wishes,
The CENTURY Tech Team

Reply from CENTURY

Apr 4, 2025

Dear Ias,

Thank you for sharing your feedback. We are glad to hear that you find CENTURY helps with your revision!

That said we are sorry to hear about the technical problems you are facing. Please email us at help@century.tech so we can investigate the issue you are having with our technical team further.

Best wishes,

The CENTURY Team

Reply from CENTURY

Apr 4, 2025

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with CENTURY’s diagnostic tests.

We understand that receiving a score you’re not happy with can be disheartening. However, the purpose of diagnostics is for CENTURY’s AI to assess where you might have gaps in knowledge. Although you won’t receive immediate feedback in diagnostics, the results are used to populate each student’s learning path with nuggets to fill in those gaps, so you can progress more effectively in your studies.

A lot of teachers set diagnostics before starting a topic when not all content has been covered, which is another reason why we don’t share feedback or display results. We also wanted to let you know that teachers can reset diagnostics, allowing you to take them again. This can be a great way to track your progress over time.

Regarding your point about "answers that make sense" being marked wrong, we encourage students to reach out to our support team (support@century.tech) with any specific questions or concerns about their responses. They’ll be happy to investigate any cases where an alternative answer might be considered.

Thank you again for your feedback—it helps us improve the learning experience for everyone. We appreciate your understanding and hope this information helps clarify the role diagnostics play in your learning journey.

Best wishes,

The CENTURY Team

Reply from CENTURY

Updated Apr 8, 2025

Dear Patricia,

Thank you for your detailed feedback. We genuinely appreciate you taking the time to share your thoughts and experiences with us.
Regarding your concern about the loading animation, we have not received reports of this being an issue within our CENTURY community, but we take this seriously. I’ve passed this information onto our Product and Tech teams for further exploration. If you continue to experience issues with performance, please feel free to reach out to us at support@century.tech so that we can investigate further and assist you.

In terms of viewing answers after the test, for Mock Test results, you can view your learner’s performance through the stanine score and spider diagram, which shows how they performed in each topic. This is available on the Guardian Dashboard, and you can hover over each topic to see the percentage score.

The dashboard also provides topic recommendations based on your learner's performance. While we currently do not offer downloadable question-level analysis for Mock Tests, we encourage learners to work on the recommended topics to reinforce any areas that need improvement. This help page (https://help.century.tech/support/solutions/articles/44002467669-how-do-i-view-my-learners-results-) will provide further detail.

Regarding your feedback about not being able to return to previous questions, this is because once you have typed an answer, the platform reveals the correct response to provide immediate feedback and aid learning. For Test Ready Nuggets, which do not have the timed aspect, you can reattempt questions with a different set of questions to strengthen retention of the material provided. We encourage you to take advantage of these nuggets to further reinforce learning.

We also understand your concern about not being able to skip questions. Whilst completing nuggets, learners can skip questions by clicking “I don’t know”. During a nugget assessment, it’s possible to return to the learning material during the assessment, as this may help to jog your memory. If after checking the slides or video, you still don’t know the answer, you can click “I don’t know’ in order to ensure that the platform can then recommend appropriate learning.

In the 11+ mock tests, learners have the flexibility to move back and forth through the questions, allowing them to navigate as needed. However, for the ISEB mock test, we’ve designed it to reflect the actual testing experience, where skipping or revisiting questions is not permitted. This is to provide learners with an authentic mock test experience that mirrors the real exam conditions.

For retrying nuggets, learners can browse for specific nuggets in the My Subjects section, select a topic, and filter the nuggets based on the appropriate category (Learn, Bond, or ISEB).
Thank you again for bringing these concerns to our attention. We are constantly working to improve the experience for all users, and your feedback plays an important role in this process. If you have any further questions or need additional assistance, don't hesitate to reach out to support@century.tech.

We’re here to help!

Reply from CENTURY

Updated Mar 28, 2025

Dear Rory,

We appreciate your feedback, though we are disappointed to hear you had such a negative experience as a student.

Firstly, regarding disengagement, our content is designed in-house by a team of teachers, with pedagogy and learning science in mind, to ensure the content is engaging and is in a format beneficial for your learning. To maintain engagement, we offer varied content types, including videos, interactive slides, and practice questions. We also have gamification in the platform in the form of badges and streaks for work completed. CENTURY creates a personalised pathway for each student, identifying strengths and weaknesses to provide targeted content and tackle the ‘one-size-fits-all’ approach.

Secondly, concerning the financial investment, CENTURY is designed to be a cost-effective solution in the long term. It reduces the need for extensive manual marking and provides detailed analytics, saving teachers valuable time. We offer various pricing options to accommodate different school budgets, and we work with schools to ensure they see a return on their investment.

Thirdly, regarding the reduction of human contact, the aim of CENTURY is to supplement, not replace, the very important work of a teacher in the classroom. It provides teachers with detailed insights into student progress, enabling them to provide more targeted interventions and focus on doing what they enjoy most - teaching.

We understand that you and your teachers may have had a different experience, and we are always looking for ways to improve our platform. We would welcome the opportunity to discuss your specific concerns in more detail. Please contact us at support@century.tech, and we will be happy to address any specific issues you or your teachers have encountered.

We are committed to providing a valuable learning tool and believe that CENTURY Tech can significantly enhance the educational experience with proper implementation and support.

Sincerely,
The CENTURY Team.

Reply from CENTURY

Updated Mar 25, 2025

Dear Oli,

Thank you for sharing your review.

We are truly sorry to hear that your experience with our service did not meet your expectations. We always strive to provide the best possible experience for our customers.

If you would like to discuss your experience in more detail, please contact our support team at support@century.tech, and we’d be happy to assist in any way we can.

We value your input and hope we can find a way to address your concerns.

Best wishes,

The CENTURY Team