Cerebra Nootropics Reviews 

284
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I ordered sulbutiamine from Cerebra. I took it many times before. If you had real sulbutiamine you will feel what it does to you it doesn't matter if deficient or not. However, sulbultiamine from Cera... See more

Company replied

Rated 5 out of 5 stars

I cannot complete a purchase. The amount has already been transferred (224 euros) and it has been about 2 weeks since I received any response, either via email or the contact area of ​​the website... See more

Rated 5 out of 5 stars

Cerebra nootropics it's my personal choice for good evidence based diet supplements for brain performance. Today we need a little nudge for reach new peaks of progress in our daily basis if we need... See more

Rated 4 out of 5 stars

I recieved my tracking link the same day as I ordered the product, but as of today (day 8) I‘m still waiting for the arrival… never has it ever taken more than a week to ship something from NL —>... See more

Company replied

Company details

  1. Vitamin & Supplements Shop

Written by the company

At Cerebra, we are happy to be your dedicated team of health enthusiasts, meticulously crafting high-quality, pure nootropic supplements. We’re here to guide you through the mental challenges of your lively, ensuring every capsule brings you a step closer to optimal cognitive wellness and a thriving life!


Contact info

3.7

Average

TrustScore 3.5 out of 5

284 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(284)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

I did not receive my package

I did not receive my package, according to their post Office it was returned back to the sender. So right next day I wrote email, where was my address written again and wanted to know how to proceed, but I did not hear of them till then. No one is answering my emais.

20 March 2023
Cerebra Nootropics logo

Reply from Cerebra Nootropics

Dear Tomas,

Thank you for your feedback!

We are sorry to hear you are not satisfied with our services. We have gotten in touch with you!
We value our customers and we always strive to provide them with the best possible service. We hope we can work a solution together towards your full satisfaction.

We are always available for any further inquiries!

Kind Regards,

The Cerebra Team

Rated 1 out of 5 stars

Scam...

Scam. Didn't receive the order at all. Lost my money. No contact possible. Stay away from this website!!

Update: They did refund my money now. It's been a year tho, but they reacted in the end after a couple of e-mails. Also offered me to send the products so...

6 March 2023
Unprompted review
Cerebra Nootropics logo

Reply from Cerebra Nootropics

Dear Jannis,
We are sorry to hear you are not satisfied with our services. We have been in touch for the past days and your refund has been already processed.

Regardless, thank you for your feedback! We value communication and we are always available for any further requests. We wish you a great day!

Kind Regards,
The Cerebra Team

Rated 5 out of 5 stars

satisfied for now

very fast response and sending of the package, I haven't received it yet but the time is within the specified time frame, tracking of the shipment is enabled, when the package arrives I can express my complete opinion, for now everything is ok

25 February 2023
Rated 5 out of 5 stars

Great customer support.

Great customer support.

In one of my orders the address didn't have the house number and the shipment was delivered back to Netherlands. I contacted them and they promised to send tha package again with no extra cost and even gave me a little discount to order something extra for the same delivery.

I higly recommend Cerebra for their excellent customer support.

20 February 2023
Rated 1 out of 5 stars

Scammers!!

Scammers!!! I still don't believe why people will accept to be paid or for whatever reason review such a company.
Beside their returns policy which is horrible the magnesium supplement I tried from this brand is trash, please don't waste your money.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

They don't offer any returns or…

They don't offer any returns or refunds, if you order something wrong - you'll have to stick with it...

UPDATE: They have reached out and sent the correct order free of charge even though it was completely my fault when ordering. Great redemption!

DHM is the GOAT in terms of hangover cures, no doubt

1 November 2022
Unprompted review
Rated 5 out of 5 stars

so far i like it :D

so far i tried the magnesium treonate
for me it realy helps to sleep and feel more calm

will going to try some more products

i think it will be the N.A.C.

22 November 2022
Unprompted review
Rated 1 out of 5 stars

Disgusting service

Disgusting service, I sent them bank transfer 1 week ago and no one answer to my emails, also the site is down, feel like I got scammed, no one should work with this guys.

5 October 2022
Unprompted review
Rated 1 out of 5 stars

Never received order or Refund

Made an order sept 19th, received confirmation email sept 27th followed 30 min later by an email stating my order was refunded. I received no refund. Not sure if my order is still being processed or I'm out of luck.

From other reviews it seems the company has issues with communication systems and it takes a lot of time, but makes it right in the end. So I'm hopeful my order will be resolved at some point.

Update 10/24/22:
Still no communication and their website is down. It has now been 5 weeks since placing my order. No refund or package has been received.

3 October 2022
Rated 1 out of 5 stars

AVOID THESE ARE SCAMMERS

AVOID THESE ARE SCAMMERS! Ordered something and my ordered was cancelled because they "Didn't ship to the UK". Never received my money back....Send them several messages but had no response.

30 September 2022
Unprompted review
Rated 3 out of 5 stars

Horrible customer care

I had placed an order many weeks back. Due to some error my order was sent back by the postal service. More than 2 weeks back the customer care told me that they will send the order again. Since then I tried to get in touch with them several times but no response. Horrible service. Not sure if I will get my money back.

Edit: They contacted me after they saw the review. My package was shipped out soon after that. Haven't tried the product yet but the response was nice. Hence I have updated the rating

1 September 2022
Unprompted review
Rated 4 out of 5 stars

All good in the end...

First time ordering from them. I made the order on 08/09. I paid for UPS tracked shipping (15 euros to my country, Greece) and they sent my order with regular PostNL. Last notice by PostNL says the "shipment has been sorted on 10/09". Since then no further updates and the package is nowhere to be found. Like literally NOWHERE.

I have sent 2 mails to Cerebra Nootropics inquiring if they could learn any further info about the package. I also asked them why they shipped the package with PostNL instead of UPS - a service I paid for extra. I have also contacted them on their facebook page. No replies at all, this is very frustrating.

Edit: After waiting a few days, they finally replied to me. They stated that they had put a notice on their website about not shipping with UPS at the moment. They also offered a generous credit of 15 euros for my next purchase from them. So, the main complaint after all has to do with them being late to reply in the mail.

16 September 2022
Unprompted review
Rated 4 out of 5 stars

Updated Review

Since only the email traffic from my host was filtered out and I have not received any emails, I must update my review here again and increase to 4 stars.
Since my review was responded to very quickly and a separate email was written for me, with all the information about the delivery, I am very satisfied with the service.
My package also arrived today, it took more than 1 week, but this is not the fault of the company but the delivering one.
5 stars there will be as soon as the email problems are fixed.
It will not be the last time I order and will update the review accordingly.

10 August 2022
Rated 5 out of 5 stars

I cannot complete a purchase

I cannot complete a purchase. The amount has already been transferred (224 euros) and it has been about 2 weeks since I received any response, either via email or the contact area of ​​the website itself.

Update: Support contacted but issue still not resolved.

Update 2: Support explained what happened and we were able to complete the purchase.

7 August 2022

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