Surgery Group Dental Clinics Reviews 26

Extremely disappointing experience.
My 76-year-old mother received a prosthetic treatment at this clinic, and the prosthesis broke only two months after the procedure. For a medical device that cost a significant amount of money, this is completely unacceptable.
After the problem occurred, the clinic failed to provide proper assistance, responsibility, or clear explanations. Instead of support, we experienced poor communication and a lack of concern regarding the issue.
We are deeply disappointed with both the quality of treatment and the attitude toward patients, especially elderly international patients.
I do not recommend this clinic. Please be very careful before choosing this medical facility.

I am extremely dissatisfied with the quality of services at this clinic. Shortly after the dental bridge was installed, serious problems appeared — discomfort, improper fit, and a noticeable gap between the implants in the front part of my lower jaw.

Within a week after the procedure, I returned to the clinic to report these issues. Despite this, no real action was taken. Moreover, I had to travel again from Norway at my own expense just to show a problem that arose due to the clinic’s work.

I would also like to highlight the staff’s attitude. A woman who presented herself as the clinic manager (or in a managerial role) behaved in a very rude and disrespectful manner. At one point, I was essentially sent away from the clinic with a broken bridge, left without proper help or resolution. The translators assisting patients were also unprofessional and made no effort to help resolve the situation.

At the same time, I cannot say anything negative about the implantologist who placed the implants — as far as I understand, the implants themselves are currently in good condition.

What is especially concerning is how the clinic handled the broken bridge. Instead of properly removing the remaining parts and fixing the issue, they suggested simply gluing the broken bridge back and leaving it in that condition. I consider this unacceptable and unsafe.

Furthermore, instead of correcting their own poor-quality work, the clinic is demanding additional payment from me. They also asked me to sign documents stating that I would take full responsibility for any damage that might occur during the removal of the structure, which is completely inappropriate.

Additionally, they refuse to provide a written refusal to fix the issue, which appears to be an attempt to avoid responsibility.

I consider this treatment a violation of patient rights and a lack of professional ethics. I do not recommend this clinic.

I came to Surgery Group for implants and the experience exceeded my expectations. The staff were welcoming, the doctors were patient and caring, and they always checked how I was feeling. Everything was well organized and I felt safe throughout the process. The treatment was great value compared to what I was quoted elsewhere, and my new smile looks amazing. Thank you to everyone involved!

Roch did a great job scheduling my recent dental visit to Istanbul. The whole process was seamless from start to finish. Make sure to allow time for a final adjustment after the Novocain wears off.

Disappointed

First of all, I contacted this group for my Future dental work. they have very pleasant to deal with and everything has been explained to me to the smallest detail Which made my decision a lot easier to go with this company. I have noticed one bad review on here which I think is very unfair. This person has reached out to her family to post negative reviews, I think that is very unethical and just shows the character of this person. After reading all of the reviews I came to the conclusion that there is a lot more that meets the eye, and will definitely not hinder my decision on going with this marvelous company! I will follow up this review after my first treatment, I leave on March 22 and I return on the 29th.

I was incredibly impressed with the personalized care at Surgery Group Dental Clinic. The hotel and transfer service made my dental journey stress-free, and the implant procedure was a breeze. My new smile is absolutely stunning!

UPDATE 09/10/24

Hi Guys,
I would just like to update you all who have seen my review on here and contacted me about this clinic (who have denied me having treatment there, as you can see in my other reviews, their reply/comment!).

So this morning I received an Email from Trustpilot, Thanking me for reviewing Cerrahidis.com (Surgery Group) on Trustpilot, but the clinic have contacted them and flagged my review for containing harmful or illegal content. Therefore, they needed to temporarily hide my review whilst they investigate.
I totally understand Trustpilot having to do this as they want everyone to feel welcome on their site and they also have to make sure that reviews dont include hate speech, discrimination, threats or violence. So I was informed that, after the Content Integrity Team at Trustpilot have assessed my review they will let me know the outcome, and if my review goes against their guidelines it will be removed from here.
So I just want to let you ALL know that Trustpilot assessed my review for the reason it was flagged and Guess what??? Ive done nothing wrong!!!
My review is within their guidelines, therefor they have put it back on.
So again guys, I just want you all to know that this clinic is still trying to do everything in their power for my review to be taken off, when I have done nothing wrong, only spoke the truth about what I have been through at this clinic.
Again anyone wanting to contact me who is considering having dental treatment here please do.I can share photographs and evidence of everything. I have had many people contact me after seeing my reviews and they have been so thankful for me sharing my traumatic story with them and for helping them make the right decision by NOT having treatment at this clinic. My Name is Gemma, my contact number is +447958169690.

God bless you all.

I came to them through a recommendation, from the first contact with Rovach I must say that everything has been fulfilled as we established, despite the uncertainty and fear that these processes entail.I received a closed quote and it has been 100% fulfilled. Today I have the perfect smile that I had wanted so much. Excellent dental clinic, involved in making everything comfortable and safe for you. Thanks to the entire staff (Ruvi, doctors, assistants, driver....) All very professional. I recommend this dental clinic

These guys are extremely professional had done my completely mouth full treatment up and down both jaws full care got implants and crowns 2 years already no any problem feel like original teeth

Please do not use this clinic . They promise and don’t deliver. They lie then threaten you

A stunning place
Perfect and good team
From the moment you leave until the moment you return home, everything is really sweet and tidy, a once-in-a-lifetime experience
I more than recommend

The welcome was at the top as the care. Very comprehensive staff and affordable cost. thank you