Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Certa pet has helped me continue to keep my Service Dog with me in situations that my anxiety over take my body. She provides pressure stimulation to help relax me.
Company replied
I have not gotten approval yet from housing but the therapist I was assigned was insanely helpful and supportive! Im new to the adult world after graduating college and things can be scary but this gi... See more
Company replied
Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly af... See more
Company replied
Company details
Written by the company
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals. We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Contact info
2600 South Shore Blvd, Ste 302, 77573, League City, United States
- 877-207-0561
- ask@certapet.com
- certapet.com
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Traci has been my therapist for 7 years…
Traci has been my therapist for 7 years now, I’m truly happy with her assistance
16 April 2026
Unprompted review
I love Certa Pet and have been using…
I love Certa Pet and have been using them for the last 4years. They now text before your application expires which is a huge for me because I don’t always check my email. Thanks Certa Pet!
1 April 2026
Unprompted review
Reply from Certapet
Thank you for being with us for 4 years! We're so glad the text reminders are helpful for you. We appreciate your loyalty and are happy we could make things easier!
Debra Foley is amazing
Debra Foley is amazing. She is so easy to talk to and offers such an amazing perspective.
27 March 2026
Unprompted review
Reply from Certapet
Thank you! We're so glad our team has been easy to talk to and helpful for you. We appreciate you!
I really don't know what to say except…
I really don't know what to say except thanks to certapet I get to keep my dog. They not only found me someone to help me and did it expeditiously
24 March 2026
Unprompted review
Reply from Certapet
Thank you for sharing this! We're so glad we could help you keep your dog. That's what matters most to us!
Reply from Certapet
We're so happy to hear that! We'll make sure she knows. Thank you!
Highly Recommend Certapet
The Certapet experience was great. The process was very easy and very thorough. Certapet representatives are very knowledgeable and provide professional one on one attention and quick response time. You are matched with a therapist who was also very thorough, professional and easy to talk to.
11 March 2026
Unprompted review
Reply from Certapet
Thank you for this wonderful review! We're so glad the process was easy and thorough, and that both our team and your therapist provided you with professional, knowledgeable support. We're thrilled you had such a great experience and that we could help you get what you needed. We really appreciate your feedback!
It was a great experience
It was a great experience. Dr Brown was very helpful and everyone was very friendly.
4 March 2026
Unprompted review
Reply from Certapet
Thank you for the kind words! We're so glad Dr. Brown was helpful and that our team was friendly throughout your experience. We're thrilled we could help you get the support you needed!
I have used this service for the last…
I have used this service for the last three years and Ebony Walker has been very good and I really appreciate it sometimes this can be a very difficult thing so I’m glad that she always helps me out!
23 February 2026
Unprompted review
Reply from Certapet
Thank you for being a loyal customer for three years! We're so glad Ebony has been there to support you consistently and make things easier during difficult times. We're thrilled she's been able to help you get the support you need, and we really appreciate your trust in CertaPet!
Easier than you think
Dr. Brown is very easy to talk to. The app is easy to maneuver through.
28 February 2026
Unprompted review
Reply from Certapet
Thank you for the feedback! We're so glad Dr. Brown was easy to talk to and that our app was simple to use. We're happy we could help you get the support you needed!
This was an amazing experience very…
This was an amazing experience very easy and quick!
28 February 2026
Unprompted review
Reply from Certapet
Thank you! We're so glad the experience was amazing, easy, and quick for you. We're happy we could help you get the support you needed!
Glad I made the call
My experience was great because the therapist, Dr. Montgomery was very kind and supportive of my situation. She put me at ease because I couldn’t have my pet until I received the letter. My next appointment I was approved to get my emotional support pet home! I am so glad I made this call.
20 February 2026
Unprompted review
Reply from Certapet
Thank you for the wonderful review! We're so glad our team was able to support you and help you get approved for your emotional support pet. We're thrilled everything worked out and that you can now have your ESA at home. We're happy we could help!
Seamless process
Seamless process! The therapist that called me was amazing!
20 February 2026
Unprompted review
Reply from Certapet
Thank you! We're so glad the process was seamless and that your therapist was amazing. We're happy we could help you get the support you needed!
I got my esa letter amazingly quick…
I got my esa letter amazingly quick very nice and respectful will recommend co workers !!
10 February 2026
Unprompted review
Reply from Certapet
Thank you so much for the kind words! We're thrilled we could help you get your ESA letter quickly and make the process smooth for you. We really appreciate you recommending us to your coworkers – that means a lot to us! If you ever need anything else, don't hesitate to reach out. 🙂
They are great
They are great! No complaints at all. Dr. Ann is outstanding!!
19 January 2026
Unprompted review
Reply from Certapet
Thank you so much for the wonderful feedback! We’re thrilled to hear you had such a great experience, and we’ll be sure to pass along your kind words to Dr. Ann — she’ll really appreciate it.
Immediate response
Immediate response
Communication and accesibility of information
Profesionalism, caring, emphaty and diligence in the process.
Thank you
15 January 2026
Unprompted review
Reply from Certapet
Thank you so much for your thoughtful feedback. We’re glad to hear you felt supported through prompt communication, clear information, and a caring, professional approach. Your kind words truly mean a lot to our team — thank you for trusting us.
I could not have been happier with my…
I could not have been happier with my therapist and the entire process! Haley listened and asked appropriate questions. She was kind and caring!
13 January 2026
Unprompted review
Reply from Certapet
Thank you so much for sharing this! We’re really happy to hear that you felt supported throughout the process and that Haley made such a positive impact. We’ll be sure to pass along your kind words — it truly means a lot to our team.
It was easy and amazing my therapist…
It was easy and amazing my therapist was very helpful and things I didn’t understand she made sure I did
4 December 2025
Unprompted review
Reply from Certapet
Thank you so much for sharing this! We’re really glad to hear the process felt easy and that your therapist took the time to make sure everything was clear and understood. We truly appreciate your kind words and are grateful you trusted us. 🐾💙
5 stars!
Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a PSA. Originally, we agreed my dog needed to work on a few things before he would be considered a PSA. We worked for a year on training and he is now a PSA. It was great to have continuity of care with Erin.
She also took time to discuss rules and regulations that apply to service animals. 🐕🦺
Positive experience all around
29 December 2025
Unprompted review
Reply from Certapet
Thank you so much for the 5-star review! 🌟 We’re thrilled to hear that Erin provided consistent, thoughtful care and took the time to explain everything clearly throughout your journey. We truly appreciate your trust and are so glad you had a positive experience with us.
Disappointing, Overpriced, and Not Trustworthy
CertaPet.com was a major disappointment and did not deliver the professional, reliable ESA letter it promises. The document I received felt generic and rushed, lacking personalization and the clarity you would expect from a legitimate service. Instead of feeling confident using it, I was left questioning whether it would actually be accepted if reviewed closely.
Customer support was equally frustrating. Once payment was made, responses became slow and vague, offering little real help or reassurance. For the high price they charge, the lack of transparency and follow-up made the entire experience feel like a waste of money. I would not recommend CertaPet.com to anyone looking for a trustworthy ESA letter service.
24 December 2025
Unprompted review
Reply from Certapet
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We want to reassure you that every ESA letter issued through CertaPet is 100% legitimate, written by a licensed mental health professional, and includes all information required under current ESA guidelines. While the format of ESA letters is standardized to ensure legal compliance and acceptance, each letter is issued only after a proper clinical evaluation and is tailored to the individual’s qualifying needs.
We’re also sorry if our support communication felt lacking—this is not the level of care we aim to provide, especially given how important these documents are to our clients.
I’d really appreciate the opportunity to personally review your case and make sure all your concerns are fully addressed. Please feel free to email me directly at gul@certapet.com
, and I’ll be happy to take a closer look and assist you further.
Thank you again for your feedback—it helps us improve and do better for our clients.
Reply from Certapet
Thank you for your review! We’re happy to hear you had a great experience and found everything clearly explained. 🌟🐾
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