J 'ai poster il y a 2 jours un avis relatif à un problème rencontré suite à l'acquisition d'un Iphone reconditionné. Le problème lié à une alerte sur la batterie(voyant rouge allumé) vient de dispara... See more
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I have been using CertiDeal since 2017. Their Services are the best they are prompt and send exactly what they promise and also respond to your queries on time. If they don't deliver as promised they... See more
Quite apprehensive about buying a reconditioned phone but other reviews were positive so I bought the phone. Very please I did as the phone was like new when I opened the box and with 100% battery. Th... See more
Phone was received earlier than originally stated and I was kept imformed at every stage from order to delivery which was very good. Phone was delivered as decribed and appears in very good conditio... See more
Company details
Written by the company
CertiDeal est l'expert français du reconditionnement de produits tech. Chaque jour, nous achetons, testons, réparons, nettoyons et expédions des milliers de smartphones, tablettes et MacBooks. Ce modèle unique et 100% intégré nous permet de proposer la même qualité sur tous nos produits, avec 30 mois de garantie systématique, et des prix jusqu’à -70% pour une technologie accessible à tous. C’est aussi ce qui nous distingue. Pas une place de marché. Pas un simple revendeur. Mais un vértiable expert du reconditionné, proche, et pour tous.
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4.4
Excellent
35k reviews
Asks customers to review
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Impeccable
19 May 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Do NOT buy from here
Awful communication, still waiting for my refund of a cancelled order for over 18 days now. I keep getting told different things like “it has been approved”, “it is pending”, “you should have it in a few days”…The order was cancelled on the same day the order was placed and so should not be taking this long to refund.
Their web chat is only in French. Appalling service. Order reference is EMLODMRTP
26 April 2024
Unprompted review
Reply from CertiDeal
Hello,
Thank you for your review, i'm sorry for the situation, the refund was placed correctly last week, you'll receive the full amount in the card used for your purchase in the next hours
Best regards
Federico
It’s alright
It’s alright, shipping took quite a while.
Paid €520 for an excellent 13 mini and the battery was 82% when it arrived
4 May 2024
Unprompted review
Reply from CertiDeal
Good morning, thank you for your review and we are sorry that you are not satisfied with the battery capacity.
In order to provide you with information and assistance on this matter, we kindly ask you to provide us with your order reference or write to gaia@certideal.com
Sincerely
CertiDeal Team
shipping by UPS to a drop-off point
shipping by UPS to a drop-off point. No SMS or email from UPS or Certideal to notify the arrival of the package at the drop-off point. Certideal provides no UPs tracking code, so it is impossible to track the package. not professional at all
18 April 2024
Unprompted review
Reply from CertiDeal
Good morning, thank you for the review.
The parcel pickup code is provided directly by UPS for privacy reasons, if you did not receive it, there probably was an issue on their side.
In any case it is in our best interest to provide you with assistance, so since we unfortunately have no information to be able to trace your order, we kindly ask you to send an email to gaia@certideal.com in order to be able to help you
Best regards,
CertiDeal Team
L’iPhone correspond à mes attentes
17 April 2024
bonne transaction
16 April 2024
iPhone conforme à la description et en…
iPhone conforme à la description et en excellent état
9 April 2024
So many awful aspects (and the saga is…
So many awful aspects (and the saga is not concluded as I am still awaiting my phone)
- ordered 23/03 from the 'same day shipping' section.
- 27/03 I received an email with the subject 'Your order is arriving'. This email actually stated the phone was merely 'on its way'.
- The chat bot and customer service information is a) in French, and b) less than useless
- The courier company have twice bounced the phone back to the depot with no information from either the courier or Certideal.
- 12 days later I am still waiting on a phone selected from the 'Same Day Shipping' section.
- If I could offer a single piece of advice to anyone reading this it would be: AVOID THIS COMPANY.
- Refurbed.ie or literally any other company would've been better and I regret every second of my interaction with Certideal.
UPDATE 04/04: DPD the courier company have emailed to advise that the pickup location I chose (since according to Certideal it would be delivered quicker if delivered there) was removed from DPD's pick-up location service last week! This experience keeps getting worse! Again, avoid, avoid, avoid.
23 March 2024
Unprompted review
Reply from CertiDeal
Hello,
Thank you for your review, i apologize for the bad experience, unfortunately we don't have any information about your order, could you please send an email at federico@certideal.com so i can better assist you?
Thanks
Federico
L'iphone m'indique que la batterie…
L'iphone m'indique que la batterie n'est pas celle d'origine.
Mais cela n'empechecpas le fonctionnement.
Sinon, il est super 😊
22 March 2024
Nickel chrome !
22 March 2024
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