First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ranel did such a great job with helping out fix the issue with the certificate! My user setup and all the information was correctly adjusted right away without me having to stress about it again. Supe... See more
Company replied
GAIL was amazing. She walked me through on how to purchase my replacement card and then I was having trouble resetting my password so I could update my mailing address. She was very patient with me an... See more
Company replied
The ease from me informing of my problem,to it being solved was a very quick and simple process,one of the best customer services I've used.The worker that helped me,Jon,was very helpful and straight... See more
Company replied
Company details
Written by the company
Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as: TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training. StateFoodSafety: Educates food and beverage industry employees on skills to protect public health. Metrix Learning: Provides online education solutions for public workforce development. Workforce180: Works with Metrix Learning to serve professionals in workforce development. Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry. OSHA Education Center: Delivers training and expertise for OSHA compliance. Notaries.com: Offers notary commission and renewal services. Online Traffic School (OLTS): Provides state-approved training programs for driver safety. Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.
Contact info
United States
- certus.com
4.4
Excellent
429 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick issue resolution
Kie quickly resolved the issue I was having. They were polite and efficient. Great customer service!
10 May 2026
Unprompted review
Reply from Certus
We're happy to hear that the issue was quickly resolved and that you received great customer service! Thanks for the feedback.
Fast customer service
I needed a reprint of my certificate because it was lost in the mail. Jestine promptly replied to my email within the hour and issued a reprint of the certificate. I got the new certificate in less than a week.
1 May 2026
Unprompted review
Reply from Certus
We're happy to hear that the certificate reprint was issued quickly and arrived in a timely manner. We appreciate you taking the time to leave us feedback.
the problem was cleared up quick and I…
the problem was cleared up quick and I am able to go to work in a few hours with my certificate. very professional thank you
7 May 2026
Unprompted review
Reply from Certus
We're happy to hear that the issue was resolved quickly, and you got your certificate. Thank you for your positive feedback and for recognizing our professionalism.
Jestine understood my problem and…
Jestine understood my problem and resolved it immediately-professional and great at her job.
Companies can use more agents like this,
7 May 2026
Unprompted review
Reply from Certus
We're happy to hear that our agent resolved your problem quickly! We appreciate your feedback and are glad you had a positive experience.
Jestine was extremely helpful and quick
6 May 2026
Unprompted review
Reply from Certus
We're happy to hear that our assistance was helpful and efficient for you. Thank you for your positive feedback!
Jestine was very helpful
6 May 2026
Unprompted review
Reply from Certus
We appreciate the feedback and are happy to hear that the assistance was helpful to you.
Jonathan was a great help getting my…
Jonathan was a great help getting my information I needed. Thanks again Jonathan!
6 May 2026
Unprompted review
Reply from Certus
We're happy to hear that our assistance was helpful and provided you with the information needed. Thanks for your feedback!
Ranel was very helpful
Ranel was very helpful. My issue was addressed quickly. Thank you and enjoy your day.
6 May 2026
Unprompted review
Reply from Certus
We're happy to hear that the issue was addressed quickly and that you found the help useful. Thank you for your feedback!
Thank you Jestine for helping me
5 May 2026
Unprompted review
Reply from Certus
Thanks for letting us know!
I wish I could give them a ZERO…..DONT…
I wish I could give them a ZERO…..DONT WASTE YOUR MONEY OR TIME. You can call them a THOUSAND times after you take the 6 hour course and they ALL LIE and never send your certificates
16 April 2026
Unprompted review
Reply from Certus
We’re really sorry to hear about your experience and understand how frustrating that must be.
Certificates are issued once all course requirements are completed, and we definitely don’t want anyone feeling stuck or unheard. We’d like to look into this—please respond to our Trustpilot request with your details so we can investigate and help.
Simplicity
Simply , and understandable customer service . All questions was answered .
5 May 2026
Unprompted review
Reply from Certus
Thanks for sharing!
Jestine helped me correct the…
Jestine helped me correct the misspellings on the completing certificate. it was quick and efficient.
5 May 2026
Unprompted review
Reply from Certus
We are glad we could help!
Esra handled my inquiry quickly and…
Esra handled my inquiry quickly and provided me with a satisfactory resolution.
4 May 2026
Unprompted review
Reply from Certus
Glad to hear it!
I really appreciate the help—it was…
I really appreciate the help—it was exactly what I needed.
4 May 2026
Unprompted review
Reply from Certus
Thanks for the review!
Kie responded quill to my concerned and…
Kie responded quill to my concerned and cleared up any confusion's that I had in a matter of minutes. Great experience.
2 May 2026
Unprompted review
Reply from Certus
We appreciate your feedback, thanks!
I was very pleased with the assistance…of Jestine!
I was very pleased with the assistance of Jestine, She responded quickly and clearly. She solved my problem and didn't hesitate to offer more help. I would highly recommend her.
1 May 2026
Unprompted review
Reply from Certus
Thanks for sharing your detailed feedback!
My experience was great because of the patience and kindness that the member showed me.
My experience was great because of the person I was given to help me, she was kind and understanding. She knew just how to break it down well and she did amazing.
1 May 2026
Unprompted review
Reply from Certus
Thanks for letting us know!
Matt was very helpful and wasted no…
Matt was very helpful and wasted no time getting me a refund. Get this guy a raise!
1 May 2026
Unprompted review
Reply from Certus
Thanks for letting us know about your experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.