2 weeks ago I lost my credit card called it in was getting a replacement received it in the mail, activated it and then called and made my payment. And then I realized I got charged a $41 late fee cuz... See more
Company replied
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Review summary
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Reviews shaping this summary
Christian smoothed over my disappointment with a previous rep (Alejandro) who was rude, argumentative and hung up on me without telling me he had closed my account. Christian explained to me what... See more
My representative was extremely professional pleasant and was very helpful to give me different ideas with my account and when that didn’t work, she was very patient to help me set up a few different... See more
Company replied
The Young lady that helped me was friendly, knowledgeable, and happy to help me. She made sure I knew everything immediately and explained everything perfectly so I understood everything i needed to m... See more
Company replied
Company details
Written by the company
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Cerulean Mastercard®, issued by The Bank of Missouri, comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Cerulean Mastercard®
Written by the company
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- Have a Cerulean Mastercard®? Leave us your feedback!
Contact info
United States
- (866) 449-4514
- ceruleancardinfo.com
4.7
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service!
15 April 2026
The Representative was very helpful and…
The Representative was very helpful and helped me with exactly what I needed.
15 April 2026
TRACY is 5 STAR
TRACY, the customer support rep. was Very friendly and professional ... she answered all my questions, and was a pleasure to speak with. 5 STARS for Tracy!
15 April 2026
taking my payment with out issues but I…
taking my payment with out issues but I have other credit cards that don't change a fee for paying with a debit card same day
14 April 2026
Excellent customer service help and…
Excellent customer service help and went above and beyond.
14 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
PERFECTLY UNDERSTAND THE PROBLEM I…
PERFECTLY UNDERSTAND THE PROBLEM I DIDN'T HAVE TO REPEAT MYSELF. PROBLEM WAS SOLVED
13 April 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Representative was very helpful
Representative was very helpful, professional and friendly. It was a pleasure speaking with her.
13 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
She was very kind of
She was very kind, very professional I would. She’s a good worker. Thank you.
13 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Very helpful and kind.
11 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Experience has been wonderful I had…
Experience has been wonderful I had called in to give you all my routing number Matt count number and I gave the wrong account number and I had to call you guys back to give you the correct routing and account number to correct the payment method and I do appreciate the kindness and not being penalized for having the wrong account number placed in to automatically pay my payment. You guys were great. The customer service person is wonderful and I appreciate you all.
10 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Great service
11 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
They charge too much for using the card…
They charge too much for using the card .The girl named Kelly was amazing
11 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Excellent customer service!
The representatives I spoke with were very polite and took care of all my issues.
10 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
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