CervicalCloud Reviews 169

Outstanding product!
You’ll leave all your worries (and your back pain) behind when you sink in to the CervicalCloud Back Stretcher & Massager

Woow.Amazing.I specially used CONTOUR NECK PILLOW.It.s nice.We can Say goodbye to headaches and neck pain.Also neck and shoulder massager item is perfect.thank you for your quality products.

I really love the neck pillow! I used to have trouble sleeping at night, with the help of their product the pain goes away. I really really love it!!!

The neck pillow is amazing. It helps neck pain go away very well. This is also an affordable product. Great deal online.

Wonderful Neck Massager!

I ordered this and came very fast, it has three massage modes which makes it very versatile and the auto turn off function is quite useful in case you forget it turned on! Great product, Great service

I'm using the Neck & Shoulder Massager for last 2 years and very satisfied it,it works very well and provides great relief form new pain.I highly suggest to try this product.

It's been a month since I bought Neck & Shoulder massager and it works really well. But what I really liked about the company is that their after sale service. They will deliver whatever the guideline customer need's.

love cervical cloud, the company offers high quality products, love the design of the neck and shoulder massager for a fantastic price.

I was sceptical about buying this pillow but as it was recommended on a US spine health website I though it was legitimate. After quite a while after placing my order, which was USD $79.99 "on special" I received a small package sent from China - alarm bells ringing - the size of a soccer ball that I was afraid to cut open in case I cut through the contents. The pillow was squished inside and was such a cheap knock-off of what was advertised I straight away contacted the seller by email asking for a full refund after I returned it. The response was that they were unable to offer a refund due to the product being on "special". I replied that it was not the product that I believed I had ordered, it didn't even have a brand tag as per the photo. I replied that I wanted a full refund for the cheap version of the pillow that I received and I was offered a partial refund. Still waiting on another reply after I threatened contacting Australian Fair Trading if a full refund was not forthcoming. Absolutely shonky!

After waiting months for my pillow, I instead received a tiny little package, not with a pillow, but with some blue beaded child bracelet. I contacted them for a refund and have as of yet received any response from them of any kind.

Don't buy from CervicalCloud. You’re level of customer service at CervicalCloud is disgusting. I finally received my pillow yesterday after ordering it in mid April. I had no confirmation of purchase from you, which I found extremely disconcerting as I had no order no or proof of purchase. The only contact I had from you was a general message saying that the Coronavirus was responsible for the delay. I would have felt more comfortable if this had been directed to me personally as I still was not sure if you had my order! When the pillow finally arrived it was squashed into a very small package so tightly wrapped that I had great difficulty trying to cut it open without damaging the pillow itself, It looked like a giant marshmallow and I didn’t immediately know what I was opening. There was no delivery note or information on care and use and no address on where to return in case of damage. At a price of £33 the pillow is very tiny and was very expensive for what it was, I could have bought the same pillow here in the UK cheaper and wouldn’t have had to wait two months for delivery. I have sent you two emails but never received a reply so altogether, I’m very very disappointed in your customer service and would never buy from you again or recommend you to anyone else.

Please be aware that this is a scam company and except taking the money they never communicate with customers.
I have written to cancel the order a day after it was placed and 4 days before they shipped the goods, therefore I am going to refuse the order once it is attempted.
I have written 4 emails to the 'support' team, asking for the urgent refund of my money and they have ignored every single one of them.

In the meantime I have contacted the dispute team of my bank and I will get money back anyway.
This company is horrible! Keep away!!

Avoid. They send you a rolled up totally unuseable pillow from China, that looks nothing like the advertised pillow, very bad packaging/shipping aswell mine were dirty upon arrival because they send in a plastic bag