All good with the quality of the print and the timing of the order. The only problem was finding 2 additional photos that were not part of my order in the mix. Photos were family pictures with kids e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using your expertise for my family year book, for quite a few years now and have always found it to be excellent.However this year I seem to have got different paper - much thinner, not as... See more
⭐️⭐️⭐️⭐️⭐️ I recently printed several of our wedding pictures with CEWE, and I’m honestly amazed by the quality. The resolution is incredible—each photo came out so clear and detailed, much better... See more
Easy to use interface, quick delivery, and high quality. Definitely worth it. Only tiny criticism is that when connecting Google photos, there seems to be a limit on how many you can upload at a... See more
Company details
- #30 of 37 best companies in Photo printing service
About CEWE
Written by the company
As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.
Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.
Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.
Contact info
United Kingdom
- 0330 912 2113
- info@cewe.ie
- cewe.ie
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
There are too many dips in printed photos (no black dips on the monitor)
The color reproduction is not bad, but the brightness of the photos is very dark.
My monitor has no dips in dark/black, and there are too many dips in printed photos. The printed photos are very dark.
It is worth adjusting the brightness before printing, as is done in Ukrainian photo centers.
This was my first order.
When preparing further orders, I will take this into account and brighten the image.
During packing, all photos were carefully and thoroughly inspected.
On one photo, a small scratch was found when unpacking: two parallel, narrow light stripes. Peeled off emulsion. They are not very noticeable, but they spoiled the mood.
One of the printed photos had a small crease: a little crumpled. It is almost not visible in the frame, but it can be packed more neatly.
15 October 2024
Excellent service
Excellent service; I ordered online, the process was easy, the print quality is fantastic, the delivery time is quicker than stated and the prices are very reasonable.
9 October 2024
Your photos albums were of excellent…quality. All the family love them.
Your photos albums were of excellent quality. I was sent notifications of dispatch and they were delived by reputable companies, safely and within 2 weeks.
28 September 2024
Photo paper is excellent quality
28 August 2024
Great Quality
Great Quality of paper , the delivery was a bit slow but everything great. Just keep in mind if your photos are contrasted they will be slightly darker!
25 August 2024
Perfect
Super. I got tons of prints developed. They are excellent quality and arrived well packaged and in perfect condition. Thank you, much appreciated!!
23 August 2024
Reply from CEWE
Dear Joao Lima
We are sorry to hear you were not satisfied with our service.
We would like to apologise for any distress caused by the recent issues with one of our printing machines in our UK lab. While the machine was being repaired, we redirected our orders to Germany to be produced and then shipped back to the UK. We are pleased to inform you that the machine has now been successfully repaired and is fully operational again.
Although your order has now been delivered, we understand that his situation was far from ideal, and we apologise for any inconvenience or upset it may have caused. Your feedback is appreciated, as it helps in improving the service and preventing similar occurrences in the future.
Kind Regards,
Mya
Customer Service Support.
Delayed order and poor communication
Order was set to be delayed, rang to ask why as had not been informed. Was told I’d have order by the end of the week (call was made on a Tuesday). Eventually got a email explaining that order would be delayed and it arrived the following week. Email worded poorly. Staff member I spoke to when I rang was lovely, so more of a logistics and communication issue, photos were as desired.
17 August 2024
Reply from CEWE
Dear EK
We are sorry to hear you were not completely satisfied with our service.
We would like to apologise for any distress caused by the recent issues with one of our printing machines in our UK lab. While the machine was being repaired, we redirected our orders to Germany to be produced and then shipped back to the UK. We are pleased to inform you that the machine has now been successfully repaired and is fully operational again.
Although your order has now been delivered, we understand that his situation was far from ideal, and we apologise for any inconvenience or upset it may have caused. Your feedback is appreciated, as it helps in improving the service and preventing similar occurrences in the future.
Kind Regards,
Mya
Customer Service Support.
Wasted time creating photobook that is now"lost"
Spent hours and days creating a 122 photo book, due to arrive at my house 30/08. Was still not received by 04/09. Had to email twice to receive a tracking number, only to be informed by post office that parcel was never handed to them. Customer Service completely ineffective, telling me I should wait a few more days, when I had already told them that the parcel was never handed over. Now they're "looking" for the parcel and it won't arrive in time for the intended purpose. Totally inefficient.
6 September 2024
Unprompted review
Reply from CEWE
Dear Nikki
We are very sorry to hear that you were not satisfied with our service.
We apologise for any upset this situation has caused and want to investigate this further for you. We always strive to resolve any issues in your favour.
Unfortunately, it appears that you have not provided any contact details or your order number, so we are currently unable to look into this matter further for you.
Please reach out to us with your contact information and order number at your earliest convenience so we can begin working on a resolution for you.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 00 44 330 912 2113
Email: info@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
They took forever to send the photo and…
They took forever to send the photo and they kept on changing the delivery date, I have not received it yet.
13 August 2024
Reply from CEWE
Dear Mamunur Rahman
We are sorry to hear you were not satisfied with our service.
We would like to apologise for any distress caused by the recent issues with one of our printing machines in our UK lab. While the machine was being repaired, we redirected our orders to Germany to be produced and then shipped back to the UK. We are pleased to inform you that the machine has now been successfully repaired and is fully operational again.
Although your order has now been delivered, we understand that his situation was far from ideal, and we apologise for any inconvenience or upset it may have caused. Your feedback is appreciated, as it helps in improving the service and preventing similar occurrences in the future.
Kind Regards,
Mya
Customer Service Support.
I got exactly what I expected .
I got exactly what I expected .
Happy with the results .
11 August 2024
Prompt delivery and quality product at…
Prompt delivery and quality product at a good price
6 August 2024
Ordered 7x5 pictures - wrong size
Ordered 7x5 pictures, they were not 7x5, were too small for all my 7x5 frames.
Disappointing experience, would not recommend
20 July 2024
Reply from CEWE
Dear Louise
We are very sorry to hear that you were not satisfied with your order.
We want to sincerely apologise for any errors related to your order. We have looked into the matter, and unfortunately, we are unable to find any correspondence with our customer service team regarding this issue.
We strongly recommend reaching out to our customer service team directly. Your satisfaction is our top priority, and we are committed to resolving any issues in your favour to ensure you are completely happy with your purchase.
If you wish to discuss this further, please contact our customer care team using one of the following methods –
Telephone: 03330 151 237
Email: bootsphoto@cewe.ie
Or Live Chat
Kind Regards,
Mya
Customer Service Support.
Great quality
7 July 2024
Superb quality
It is second time I have ordered a photo book from CEWE this is the best idea for a present. Superb quality. Highly recomended.
5 July 2024
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