CEWE Reviews 1,084

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including clear and detailed photos, vibrant colors, and high-quality paper. Many people found the user experience enjoyable and the software easy to use for creating personalized items, appreciating the creative choices and intuitive templates. The delivery service is frequently described as quick and efficient, with products arriving well-packaged. However, some customers experienced issues with delivery, noting delays or damaged items upon arrival. A few other people also felt that the print quality was inconsistent, with some photos appearing darker or having minor flaws, and in rare cases, images were badly printed or cropped incorrectly.

What people talk about most

Quality

Consumers generally express satisfaction with the quality of products, highlighting excellent paper quality,... See more

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent quality of paper,... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising quick delivery times... See more

User experience

Users describe positive interactions with the user experience. Many customers found the platform easy to... See more

Service

Reviewers mention positive feedback about service. Many customers are very happy with the good, efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good with the quality of the print and the timing of the order. The only problem was finding 2 additional photos that were not part of my order in the mix. Photos were family pictures with kids e... See more

Rated 4 out of 5 stars

I have been using your expertise for my family year book, for quite a few years now and have always found it to be excellent.However this year I seem to have got different paper - much thinner, not as... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I recently printed several of our wedding pictures with CEWE, and I’m honestly amazed by the quality. The resolution is incredible—each photo came out so clear and detailed, much better... See more

Rated 5 out of 5 stars

Easy to use interface, quick delivery, and high quality. Definitely worth it. Only tiny criticism is that when connecting Google photos, there seems to be a limit on how many you can upload at a... See more


Company details

  1. #30 of 37 best companies in Photo printing service

About CEWE

Written by the company

As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.

Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.

Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

PICTURE PERFECT

The quality of the website was easy to use. The cost of the product was very fair. Picture quality was high spec even though I went with cheaper selection.
I will be a returning customer.

31 December 2024
Rated 5 out of 5 stars

Great quality products

Great quality products. I had an issue with delivery and Cewe support were very helpful and prompt with their assistance. Highly recommend.

21 December 2024
Rated 5 out of 5 stars

Photo Book

I just purchased a photo book. Simple to create and delivered on time. The item was delivered in good condition. High-quality material.

22 December 2024
Rated 5 out of 5 stars

Excellent quality prints.

Excellent quality prints.
Took a little bit of time to arrive but i had only ordered before Christmas so to be expected.
Would love if there could be a " Do not bend" sticker on the package as my postman bent it to get through the letter box

18 December 2024
Rated 1 out of 5 stars

Paid for priority delivery to get…

Paid for priority delivery to get delivered in time for Christmas and it still hasn’t been delivered

17 December 2024
CEWE logo

Reply from CEWE

Dear N/A

We are sorry to hear that you were not satisfied with our service.

Unfortunately, due to the issues the port in Holyhead faced from Storm Darragh, AnPost had to secure alternative routes. We are now seeing work being delivered, but they still have a backlog which needs to be cleared.

I have reviewed the correspondence with my colleague and can see that your order is now out for delivery, and she has provided you with the tracking information. You have also been offered a 30% refund on your order, or if it is no longer needed, you are welcome to return it for a full refund. We have yet to receive a response from you regarding your preference.

We sincerely apologise for any inconvenience this may have caused and look forward to hearing back from you. Thank you for your understanding.

Kind Regards,
Mya
Customer Service Support.

Rated 5 out of 5 stars

The calendar was absolutely beautiful

The calendar was absolutely beautiful. Perfect Christmas gift. Photos were beautiful quality. Very happy with this purchase!

I will say, seeing my phone number and email on the package made me a bit uncomfortable and seems like it’s not best practice.

Thank you. Regardless of that I would order again.

17 December 2024
Rated 1 out of 5 stars

Very disappointing

I placed my order on 10 December 2024. It should have been delivered between 18 and 20 December 2024. It was supposed to be a Christmas gift. Unfortunely to date, I have not received my order. No contact from CEWE to explain the situation or simply say sorry.

10 December 2024
CEWE logo

Reply from CEWE

Dear Kate

We are sorry to hear that you have still not received your order.

I have checked your correspondence with my colleague and can see that on 20.12.2024 we let you know that due to the issues the port in Holyhead faced from Storm Darragh, AnPost had to secure alternative routes. We are now seeing work being delivered, but they still have a backlog which needs to be cleared.

However, recognise that the time this has taken to reach you is unacceptable and have therefore issued a full refund for you. Please accept our apologies for any upset or inconvenience this may have caused.

Thank you for your understanding.

Kind Regards,
Mya
Customer Service Support.

Rated 1 out of 5 stars

I haven't recieved my parcel which was…

I haven't recieved my parcel which was ordered dec 7th and was hoping to give as a Christmas present

5 December 2024
CEWE logo

Reply from CEWE

Dear Louise Duggan

We are sorry to hear that you have still not received your order.

Unfortunately, due to the issues the port in Holyhead faced from Storm Darragh, AnPost had to secure alternative routes. We are now seeing work being delivered, but they still have a backlog which needs to be cleared.

We recognise that the time this has taken to reach you is unacceptable and have therefore issued a full refund for you. Please accept our apologies for any upset or inconvenience this may have caused.

Thank you for your understanding.

Kind Regards,
Mya
Customer Service Support.

Rated 5 out of 5 stars

Great result just take your time

It is difficult to gauge how the finished product will come out when you are doing it on a laptop. However we took the chance put the information together and when the finished product did arrive we received something that was much better than we were expecting. I would recommend it it does take time but if you are patient you will easily overcome any of the issues with placements of photos etc. I did try some other apps but I found this one the best by a mile.

14 December 2024
Rated 2 out of 5 stars

Item did not arrive on time.

Item did not arrive on time.

13 December 2024
CEWE logo

Reply from CEWE

Dear Tom Hogan

We are sorry to hear that you were not completely satisfied with our service.

Unfortunately, due to the issues the port in Holyhead faced from Storm Darragh, AnPost had to secure alternative routes. Although this work has now been delivered, they did have a backlog which took longer to clear.

While the storm was out of our control, we understand how receiving your order late must have been frustrating, and for that, we sincerely apologise.

Thank you for your understanding.

Kind Regards,
Mya
Customer Service Support.

Rated 5 out of 5 stars

Simon

The photos are of very good quality and sent safely without any damage.

7 December 2024
Rated 5 out of 5 stars

Was delighted with my album.

Was delighted with my album.
Photos were of high quality, speedy delivery, extremely happy with the wedding album.
The numerous choices of page format gave the wedding album a unique feel. Was so happy with the end results.

10 December 2024
Rated 5 out of 5 stars

Highly recommend

Website it's easy and simple to use, high quality products fast delivery, customer service responded fast. Highly recommend

11 December 2024

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