C.Gars Ltd Reviews 29,352

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its superb service, highlighting the efficiency of the ordering process and the promptness of deliveries. Many people appreciate the excellent quality of the products, which often arrive well-packaged and in perfect condition, reflecting the care taken with each order. The wide selection of products and the helpfulness of the staff also contribute to a highly positive overall experience for consumers. However, some people were dissatisfied with the quality of certain products, reporting that some items arrived dry or were not smokable. Additionally, a few customers noted issues with delivery times when a courier service was used, especially for orders placed on a Friday.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality and wide selection... See more

Service

Customers consistently note positive experiences with service, often describing it as superb, excellent, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Quality

Consumers find quality to be consistently positive, with many praising the excellent condition of products... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease and speed of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best cigars shop. Vast selection of premium cigars. Order before 2pm you virtually get the free delivery the next morning. Super efficient, kudos to the sales team for being very helpful and responsi... See more

Company replied

Rated 5 out of 5 stars

New to cigars, second order with C.Gars in the last month. Website excellent to navigate and full of information, delivery spot on and products packaged like someone cares for them. Had to email them... See more

Company replied

Rated 5 out of 5 stars

First time I have shopped with C.Gars Ltd, I don’t smoke myself but wanted a gift for a partner I looked at the reviews and went for the ones I thought looked the best. My purchase arrived promptly an... See more

Company replied

Rated 5 out of 5 stars

As always with C.Gars service is superb cigars also the Orchant Selection Aladino cigars get top marks from me .ordered the corona 12 count box smoked one the remainder having a wee rest for two or t... See more

Company replied


Company details

  1. #2 of 15 best companies in Cigar shop
  2. #5 of 84 best companies in Alcohol Store
  3. #2 of 41 best companies in Tobacco shop
  4. #2 of 17 best companies in Tobacco supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29k reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Nothing is too much trouble

Extensive knowledge of the product nothing is too much trouble to help an old dodderer like me. I look forward to many more purchases.

11 June 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Paul

We're so happy to hear you appreciate our team's knowledge and helpfulness. We look forward to assisting you with future purchases!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent all round service

Rapid delivery vast choice of pipe tobacco. Enjoying every puff. Thank You

4 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mr Webster

We're delighted you appreciate our rapid delivery and extensive pipe tobacco selection. We're glad you're enjoying every puff!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Exactly what I was looking for

Extremely quick service and high quality cigars. Even came with mints. Thanks

28 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Hunter

We appreciate your fantastic review! We are so pleased you enjoyed our quick service, high-quality cigars, and the added mints.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Always superb

Always superb

4 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Peter

Thank you for the review and recent order. We are so pleased to hear you are happy with our service.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Spot on!!!!!

Spot on!!!!!

27 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Penny

Thank you for the 5* review and recent order. We are glad to hear you were happy with your purchase and our service.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Speedy service

Speedy service. Tracking information was very helpful

27 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Margaret

We are so pleased your order arrived in great time!

We hope to hear from you again soon.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent place to buy smokie treats!

Excellent place to buy smokie treats!! Great value, exceptional service and accurate descriptions of products.
Brilliant service all round!!! 10/10

3 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Michael

We are so pleased to hear you are happy with our service! Thank you for your wonderful feedback. We hope to hear from you again soon :)

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

The order arrived as expected and as…

The order arrived as expected and as described. Communication was great.

3 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Peter

We're so glad your order arrived as expected. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

On time for birthday.

This was an order for my birthday from my wife.Was like Christmas come early and got here so quick it made the day.Super packaging as ever.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Paulie

We are so glad to hear your birthday order brought such joy and arrived quickly! Thank you for the wonderful feedback on our packaging.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Due to the shortage of Cuban cigars…

Due to the shortage of Cuban cigars Michael sorted out an excellent selection of alternatives. Outstanding service.

27 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Dave

We are so glad we could assist you with alternatives. Thank you for your kind words and positive feedback!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Good communication and fast delivery in…

Good communication and fast delivery in a solid old cigar box which was a very nice touch. You're now my go to supplier. Thanks

1 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mark

We are so pleased to hear you appreciate our communication, fast delivery, and the special touch of the cigar box! We're delighted to be your new supplier and look forward to your next order!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Customer service always spot on

Customer service always spot on. Obviously at the moment there is a shortage of certain cigars, but cgars go out of their way to sort you out with similar are even better, My go to cigar store.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

HI Mr Owens

We are so glad to hear you appreciate our customer service and our efforts to find suitable alternatives. We truly value your loyalty!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very well packaged and excellent service as always

3 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

HI Martin

We're so pleased you had an excellent experience with our fast delivery and packaging. Thank you for your continued support!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Always a great service

Always a great service

3 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi George

Thank you for your kind words. We truly appreciate your continued custom.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

As always 10/10 for selection and fast…

As always 10/10 for selection and fast delivery had two cigar suppliers now only use c.Gars don’t need to look anywhere else.. 🙏

27 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Nick

We're so happy to hear you appreciate our selection and fast delivery! Thank you for your loyalty and wonderful feedback.

Kind Regards
Hayley - C Gars Ltd

Rated 1 out of 5 stars

Packaging was shocking for professional…

Packaging was shocking for professional cigar shop the cigars came wrapped in plastic rather than airtight bag and were dry disgusting company - when tried to call couldn’t get answer and the shop manager said he was new

10 June 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Kamran,

Thank you for taking the time to leave your review. We apologise that you had a negative experience with us. We would like to invite you to get in touch with us so we can discuss this further and ensure that your expectations are met. Please feel free to contact us. We look forward to hearing from you.

Kind Regards
Michelle - C.Gars Ltd

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