Staff were prompt and responsive. One criticism was that it was rather laborious and expensive to add house guests to drive one of our cars for a week or so. Maybe that could be simplified.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Could have been a 5 star. However, I have reduced it to 4 stars due to being charged an additional extra £50 + admin charge. An amended was required due unclear information being requested, which resu... See more
Company replied
The were very helpful when my group insurance was no longer available and I had to change but this was back in April so I am not sure why I have received this now.
Company replied
Motor renewal documents all came through with plenty of time to review and renew. Renewal process was handled in a very friendly and efficient manner by Bailey and new documents were produced within m... See more
Company replied
Company details
- #165 of 171 best companies in Insurance broker
Written by the company
Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968. We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance. We’d love to hear from you! Your reviews help us grow and improve, so please share your experience. If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution. Your satisfaction means everything to us!
Contact info
100 Kings Rd, CM14 4EA, Brentwood, United Kingdom
- cginsurance.com
4.1
Great
301 reviews
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Had been with these guys for 2 years
Had been with these guys for 2 years, my third year came up for renewal and got a verbal agreement of just over £3000, I rang back a few days later and I was told it could not be honoured and it had risen to £3600.
At the time of the call my insurance renewed within the next 48 hours.
Any changes I needed to make (adding drivers or vehicles above the threshold) was met with we need to send it off to the under writers and taking sometimes up to two weeks to get back to me with excessive additional premuims needed if i went through with the insurance.
My renewal came through for this year and they have slid it up to £4200.
Wouldn't recommend. Staff on the phone decent and try to be helpful, the company it's self not helpful.
30 March 2026
Unprompted review
Reply from Clegg Gifford
Hi, We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Reply from Clegg Gifford
Hi Luton Automotive Ltd,
We appreciate you sharing your positive experience! We're so glad we can provide a great value each year for you.
Great quick service
Great quick service. Thank you to Serena for updating policy quickly and efficiently
13 March 2026
Unprompted review
Reply from Clegg Gifford
Hi Chris,
We're happy to hear that you received prompt and efficient service! We appreciate you taking the time to leave us this great feedback.
Reply from Clegg Gifford
We are happy to hear that our assistance was helpful. Thank you for your recommendation!
Avoid along with Dna brokers worse in…
Avoid along with Dna brokers worse in industry
Very intrusive emails about my business after 8 years with Dna .. breaching daya protection legslation ..Fca and insurance obudsmen worse trade insurance in uk
Staff never answer and Work from when they do.seeking alternative..any serious motor trader best look to alliance . Etc
Stay clear you will.regret
2 February 2026
Unprompted review
Reply from Clegg Gifford
Hi,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Reply from Clegg Gifford
Hi Musa,
We're glad you were dealt with professionally and received helpful reminders. Thank you for your positive feedback!
Staff are helpful and accommodating any…
Staff are helpful and accommodating any changes.
10 December 2025
Reply from Clegg Gifford
We appreciate you sharing your positive experience. We are happy to hear that our staff were helpful and accommodating to your needs.
Time for renewal and politely reminded…
Time for renewal and politely reminded in plenty of time with all the options and costs, calls handled well with helpful people who understand the products they are selling and advising on. Very happy with all aspects which is why i am a returning customer over the last 15+ years
6 October 2025
Reply from Clegg Gifford
We're happy to hear that you've had a positive renewal experience and appreciate our team's helpfulness. We value your long-term loyalty over the past 15+ years and thank you for your continued trust in our products and services.
We agree to a price despite been it…
We agree to a price despite been it extortionate in the first place and then when it comes to pay you add an additional £300 for no reason or maybe your Xmas party
19 December 2025
Reply from Clegg Gifford
Hi Alan,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. We have forwarded your review to our complaints department for consideration and they will respond to your complaint in line with our complaints procedure.
I agreed a settlement because one of…
I agreed a settlement because one of their customers damaged my property. This was then sent to a claims handler and since then the service has been awful. 2 months later I have still not received payment and am being completely ignored via email. Definitely would not recommend
18 December 2025
Unprompted review
Reply from Clegg Gifford
Hi,
We’re sorry to hear about your experience with our Claims Handling Agents/Providers service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com with your claims reference, so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Reply from Clegg Gifford
Hi Abdulkadir,
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
Easy to arrange insurance as market…
Easy to arrange insurance as market trader but would like to insure stock as well.
23 August 2025
Reply from Clegg Gifford
We're happy to hear that arranging insurance was easy for you. Please do not hesitate to contact us regarding stock insurance and we will try to find a solution for you.
Reply from Clegg Gifford
Hi,
We're happy to hear that renewing your policy was easy! Thank you for your positive feedback; we appreciate it.
Fast & easy execution of the process
Fast & easy execution of the process, I changed my mind on one thing & this was sorted without any fuss.
1 August 2025
Reply from Clegg Gifford
Hi Mark,
We're happy to hear that the process was fast and easy for you. We appreciate your feedback and are glad we could accommodate your change without any issues.
Concerning our claim
Dealt efficiently and quickly about our queries with helpful information volunteered.
25 November 2025
Reply from Clegg Gifford
Hi Timothy,
We appreciate you taking the time to share your feedback. We're happy to hear that our team addressed your questions efficiently and provided helpful information.
Reply from Clegg Gifford
Hi Brian,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Reply from Clegg Gifford
Hi,
We're happy to hear that you found our service excellent. We appreciate your feedback regarding our efficient and speedy responses.
Always been very helpful in response to…
Always been very helpful in response to any query and efficient.
1 January 2025
Reply from Clegg Gifford
Hi Brian,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team has been helpful and efficient for you.
Could have been a 5 star
Could have been a 5 star. However, I have reduced it to 4 stars due to being charged an additional extra £50 + admin charge. An amended was required due unclear information being requested, which resulted in the extra charge.
3 December 2025
Reply from Clegg Gifford
Hi Mohammed,
Thanks for the positive review! We’re glad you’re happy with the service and appreciate your feedback. We’ll take it on board for future improvements.
I've used clegg Gifford for many years…
I've used clegg Gifford for many years for my traders policy.
I've never had any problems with my policy.
24 October 2025
Reply from Clegg Gifford
Hi Rowena,
We're happy to hear that you've had a positive experience with your traders policy over the years. Thank you for sharing your long-term satisfaction with us!
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