CGX UK Reviews 

1,923
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often finding them in much better condition than expected, sometimes even appearing brand new despite being listed as used. Many consumers appreciate the competitive pricing, noting that items are often significantly cheaper than on other platforms, and the free, fast delivery is a consistent highlight. The staff, particularly in stores, are frequently commended for their helpfulness, professionalism, and friendly demeanor, often going above and beyond to assist customers. However, some people were dissatisfied with occasional issues such as receiving dirty items, incorrect products, or missing components like chargers. A few other people also felt that delivery could be inconsistent, with some experiencing delays, lack of tracking information, or items not arriving as expected.

What people talk about most

Product

People report positive experiences with product, often praising the good condition and reasonable pricing of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick delivery times,... See more

Quality

Customers had positive experiences with quality, with many reviewers receiving items in good to perfect... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be very good and reasonably... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery. PS3 was wrapped very well and very carefully which I appreciate. Didn’t get my tracking number after 2 days, emailed customer services and they got back really fast and sent it to me. V... See more

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied


Company details

  1. #51 of 74 best companies in Mobile Phone Shop
  2. #78 of 90 best companies in Computer & Accessories store
  3. #13 of 17 best companies in Shopping outlet
  4. #18 of 20 best companies in Second-hand Computer Shop
  5. #6 of 6 best companies in Used Game Shop

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(1,923)

287 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased a golf electric trolley which…

Purchased a golf electric trolley which
arrived quickly and was well packed.
I was very pleased with the condition of the trolley however the battery charger had not been enclosed.
I always think that a sign of a good company is not one that delivers the next day
but how they react when there is a problem. They pulled out all the stops
to send the missing charger to me.
Very impressed and I highly recommend them

9 March 2026
CGX UK logo

Reply from CGX UK

Hi Alan, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Great experience

Great experience. Purchased a Korg digital piano online for a good price. The piano was in great condition, as described. Easy hassle free collection. Great communication. Friendly helpful staff. Thank you.

9 March 2026
CGX UK logo

Reply from CGX UK

Hi Paul, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

CGX Middleton

Brilliant customer service from middleton store the lady on the phone was very helpful and pilot, problem was resolved very fast. I highly rate all stores brilliant products for small prices

19 March 2026
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Joe, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

2nd-hand Nintendo Switch

I bought a second hand Nintendo Switch 1 from CGX. It was 20% less than others, offering 6 month warranty. I received it within a week, it was as described, and it works perfectly.

7 March 2026
CGX UK logo

Reply from CGX UK

Hi Matthew, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Delivered well wrapped and in good…

Delivered well wrapped and in good condition. Quick delivery as well item seems to be in good condition but will know better after two or three discharges. Very happy at present.

7 March 2026
CGX UK logo

Reply from CGX UK

Hi Gordon, thank you for your 5* review.

Steve

Rated 1 out of 5 stars

Haven’t sent item, no communication

It has been 4 days since I purchased an item and there has no been update through the tracking, Royal Mail saying that they are still expecting it. Have sent an email and also tried to call but no answer, bought an item recently from CEX and that came in 2 days, they might cost more but at least they send your item on time, I very much doubt I’ll use this company again.

9 March 2026
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Luke, can you please send your order number to steve@cgxuk.co.uk and I will be able to look into this for you.

Steve

Rated 5 out of 5 stars

Highly recommend them

I bought an angle grinder, shipping was fast and it was really well protected with how they packaged it. the only issue is there was no tracking.
the grinder I received was in really good condition and the images on the website were very helpful. Highly recommend them.

3 March 2026
CGX UK logo

Reply from CGX UK

Hi Sam, thank you for your 5* review.

Steve

Rated 2 out of 5 stars

Ordered something a week ago and…

Ordered something a week ago and apparently it's been with the royal mail for the last 6 days. You'd be quicker going to eBay lack of communication from the store too..

27 February 2026
CGX UK logo

Reply from CGX UK

Hi Chris, apologies Royal Mail has taken so long to deliver your order.

Regards

Steve

Rated 2 out of 5 stars

Free Delivery that is NOT free

Although the seller advertised free delivery, the item was held by Royal Mail delivery service because the seller did not pay for its delivery. I now have to go pay and collect the item from the local delivery office.

21 February 2026
CGX UK logo

Reply from CGX UK

Hi, please accept our apologies for this error, the store that sent you your order will contact you today to sort a resolution out with you.

Steve

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