Timely delivery, beautiful products. The only thing that would make this even better is an alert that your product had been delivered. That way you guarantee it is going to go into refrigeration soone... See more
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I ordered online, a total of 2.5 litres. I was surprised it has a pretty long shelf life. However I think it is best consumed within 2 days after opening. Therefore if you are the only one in the fami... See more
Company replied
Apart from enjoying their wonderful Hong Kong Milk Tea products; they are very patient and responsive to customers like me with too many questions. Always answered to my satisfaction and isn't th... See more
Company replied
I still do not recieve any shipping information after 5 days of payment
Company replied
Company details
Written by the company
An independently owned, award winning craft tea brewer founded in London 2021 by a husband & wife duo specialising in Hong Kong style milk tea. With a commitment to using traditional tea brewing techniques, CHA DONG combines their signature blend of tea leaves and locally-sourced ingredients to craft this iconic Hong Kong beverage. All the teas are hand brewed in London, using locally sourced and fully recyclable packaging, and delivered via emission-free across London. Their mission is to celebrate Hong Kong food culture whilst creating a community of tea lovers, bringing the quintessential Hong Kong café experience to your home, office – wherever you are.
Contact info
United Kingdom
- hello@chadong.co.uk
- chadong.co.uk
4.2
Great
23 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Timely delivery & delicious products
Timely delivery, beautiful products. The only thing that would make this even better is an alert that your product had been delivered. That way you guarantee it is going to go into refrigeration sooner rather than later. But their cooling system worked.
12 April 2026
Quality Tea!
Very tasty drinks for all tea lovers. Will look to purchase more in future.
Service and packaging were excellent. Drinks arrived cold and great care was taken with the packaging.
28 January 2026
There’s something different with this…
There’s something different with this batch. Something off with the 1L I bought.
1 December 2025
Reply from CHA DONG
Thank you for your feedback and we’re sorry to hear that your 1 L bottles didn’t taste quite right.
Whilst our recipes haven’t changed, knowing which flavour (or if both) felt different will really help us look into this properly. Once we have that information, we can check it against the reference samples we keep as part of our routine quality‑control process.
Please do get in touch with us at hello@chadong.co.uk with your order details, and we’ll follow up straight away to resolve this as quickly as possible!
Thank you again for bringing this to our attention.
Reply from CHA DONG
Thanks for your feedback. We pride ourselves in providing authentic tasting tea at reasonable prices. We look forward to serving you again.
Reply from CHA DONG
Thanks for your feedback. We look forward to serving you again
Very good Hong Kong style milk tea
The Hong Kong style milk tea tastes very good, with tea and milk well balanced, and the right sweetness. I like it hot, and it is easy - just pour it in a mug and microwave it. On hotter days I drink it chilled; it is equally good.
6 August 2025
Reply from CHA DONG
Thank you for your feedback. It makes our day to know that people enjoy our milk tea as much as we do. It means the world to us!
Terrific!
Starting with great tea at a fair price, the experience goes up from there with great service, hassle-free delivery and a great variety of products without being overwhelmed with so many options at once.
19 June 2025
Reply from CHA DONG
Thank you for your kind words. Delivering the perfect milk tea experience is what we love to do. Looking forward to more great tea moments!
I ordered online
I ordered online, a total of 2.5 litres. I was surprised it has a pretty long shelf life. However I think it is best consumed within 2 days after opening. Therefore if you are the only one in the family drinking the tea it’s advisable not to buy the 1 litre bottles. The tea can be too strong for some people, especially the sugar free ones.
30 May 2025
Unprompted review
Reply from CHA DONG
Thank you for your order and taking the time to share your thoughts.
We are glad to hear the shelf life surprised you - in a good way, we hope!
The reason for this is that the teas are freshly made to order and brewed using a specific process, however do not contain any added preservatives.
And yes, the custom no-sugar added version can be quite strong! We generally recommend our default versions with the standard sugar levels which aren’t too sweet but has just the right amount of sugar to bring out the tea aroma and balance the strength. However, if you are after an easier drinking version of our teas, we hope you will give our non-dairy milk teas a try which carries a very similar flavour profile and aroma, but lighter on the palate.
Thick and silky tea - love it!
Tried CHADONG’s limited edition kopi x milk tea and oh my, this drink! I’m typically not a fan of yin yang but this drink struck just the right balance. The tea is thick, the sweetness complements the bitterness of the coffee and overall it was not overly milky. CHADONG’s HK milk tea is great as well. Love that is it thick, smooth and not too sweet.
29 May 2025
Unprompted review
Reply from CHA DONG
Thank you! We are so glad to hear that you enjoyed our Limited Edition Kopi x milk tea. Thanks also for joining us for our supper club.
In recent years there has been a number…
In recent years there has been a number of companies selling HK style milk tea in the UK. I have tried all of them and ChaDong is definitely the best and taste the most authentic. Their clementine tea is also very good, I like how the tea is neither too strong nor too weak.
Both the packaging and customer service is very good. The package was accepted by my porter as I was out but they sent an email to let me know it has been delivered.
24 February 2025
Reply from CHA DONG
Thank you so much. We are so glad to hear that you enjoyed our tea!
Taste was very good
27 January 2025
Reply from CHA DONG
Thanks for your feedback. Great to hear you enjoyed our milk tea!
Reply from CHA DONG
Thanks for your review! So happy to hear that you enjoyed our milk tea!
amazing customer service and best tea I've had
the tea is some of the best I've had! It was for an entire team work event and people from all different background enjoyed it. Coming from vancouver, this milk tea definitely tastes high quality and authentic, and the customer service was amazing through the entire process and super easy to communicate with via email.
13 November 2024
Reply from CHA DONG
Thanks for your feedback. We are glad that your team enjoyed the tea! Compliments by someone from Vancouver (a place known for their high quality HK food and drinks) puts a huge smile on our faces! Thank you!
I still do not recieve any shipping…
I still do not recieve any shipping information after 5 days of payment
17 October 2024
Reply from CHA DONG
Hello! We are sorry to hear that you had not received any order confirmation. This is typically sent automatically upon checking out. This email is sent from CHA DONG, but with a store email of no-reply@my.store-emails.com. Sometimes this may be classified as 'Junk/Spam', so we suggest you check there.
Our team has also received your email enquiry today and had also responded shortly thereafter. It was sent from hello@chadong.co.uk, we would also suggest you check your 'Junk/Spam' folder in case it had been moved there.
Of course, we're here to help if you have any further questions. We can assure you that the teas will be delivered as per your selected date with an email / SMS from our courier the evening before the delivery.
Thanks,
Team CHA DONG
Cha Dong's tea is the best and most authentic
Cha Dong's tea is the best and most authentic. They have always been responsive to hiccups caused by the delivery services. Great company with great people.
1 October 2024
Reply from CHA DONG
Thank you for your feedback and we are so glad to hear that you enjoyed the tea!
Reply from CHA DONG
Thank you for your review. Glad to have brought you a taste of home!
Apart from enjoying their wonderful…
Apart from enjoying their wonderful Hong Kong Milk Tea
products; they are very patient and responsive to customers like me with too many questions. Always answered to my satisfaction and isn't that what a good retailer should be?
Many more happy customers to come.
Mr. Clarkson, Hampshire.
15 August 2024
Reply from CHA DONG
Thanks for your kind words and positive review. Never too many questions! We will do our best to ensure all our customers are happy with our products and our service.
Thank you for your support!
Milk tea arrived in excellent condition…
Milk tea arrived in excellent condition and well packaged, very well done!
8 July 2024
Reply from CHA DONG
Thank you for your review, Vincent. Very happy to hear that our delivery partners are doing a good job.
Delicious tea!
We hired Cha Dong to cater our evening wedding reception and the guests loved the tea so much. We would definitely use them again.
6 July 2024
Unprompted review
Reply from CHA DONG
Thank you for your kind words, Elizabeth. The honour is all ours. We are so honoured to be part of such a wonderful wedding!
Best Hong Kong milk tea in UK
29 May 2024
Reply from CHA DONG
Thanks for your awesome review, Andy! So happy to hear that you love our tea as much as we do! Cheers to that!
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