Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it... See more
Company replied
Amazing Customer Service! I had the pleasure of working with Ashleigh for a couple weeks on new plans, as well as a number transfer, and though there were issues due to outside reasons, she was alw... See more
Company replied
Company details
- #26 of 98 best companies in Telecommunications service provider
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.8
Excellent
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alena Sankey
Alena Sankey, who helped me, was really friendly and very efficient. I now have a much better plan with my mobile service provider.
20 August 2025
Unprompted review
Reply from Chadwell Telecom
Hi Peter,
Thank you for the review, I am so please we were able to get you a better deal, you also can take advantage of our 1-2-1 Account Management and technical service advice anytime throughout your contract with us.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Alena @ Chadwell Telecom
Reply from Chadwell Telecom
Hi Beau,
Thank you for the review, its great to know that you are happy with our customer service and support.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
Alena Sankey at Chadwell Telecoms
Alena Sankey at Chadwell Telecoms, took great care to out together a Comms package to suit my budget. She was courtious at all times and assisted me with down to earth explanations about the products included in my Comms deal.
I would recommend her to any potential clients looking for an efficient system.
14 August 2025
Unprompted review
Reply from Chadwell Telecom
Hi Peter,
Thank you for the review, its great to know that you are happy with our customer service and support, feel free to call or email anytime.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Alena @ Chadwell Telecom
Great customer service
Great customer service
Makes effort to engage with there customers
7 August 2025
Reply from Chadwell Telecom
Hi Mark,
It was lovely speaking to you about your account with us. We make a conscious effort to engage with all our customers throughout their contract, checking in to ensure everything is working as it should and offering any advice you may need.
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Excellent
Neil Evan’s was great,handled all my queries knowledgeable and professionally
6 August 2025
Unprompted review
Reply from Chadwell Telecom
Hi Paul,
Thank you so much for your review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Neil @ Chadwell Telecom
Fantastic Service
Fantastic service. Ashleigh Parton talked me through the different stages to fix the problem and it became easy.
6 August 2025
Reply from Chadwell Telecom
Hi Tony,
Thank you for such a lovely review.
We are always available to speak to with regards to any technical advice, roaming advice or even just a catch up !
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Excellent company
Excellent company, really nice and very helpful staff.
I have now moved all of my companies phones via Chadwell.
6 August 2025
Reply from Chadwell Telecom
Hi Alan,
Thank you so much for your review. I know you have been with us a while now, and this makes all of our hard work worthwhile to know that we can provide such a service that makes our loyal customers want to stay with us!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Chadwell gave the personal touch
Chadwell gave the personal touch. The every customer service person I’ve spoken to has been brilliant and helpful. Really friendly, no automated messages etc. can’t recommend them enough.
18 July 2025
Reply from Chadwell Telecom
Good morning Jozephine,
Thanks for the lovely review, It is great to know that you are satisfied with serviced provided.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell Telecom
Huge thanks to Kirsty Almond at…
Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it sorted in time. Her calm, professional approach and quick response made all the difference. Excellent service when it mattered most — truly appreciated!
16 July 2025
Reply from Chadwell Telecom
Good afternoon Diana,
Hi Manfred,
Thank you so very much for taking the time out to leave a review, I am happy that we were able to figure out the issue and get your phone working as soon as possible, it is also great to know you are happy with our services.
At Chadwell you have our full customer support with all technical issue's, and any advice regarding your account, we will deal with the Network so you don't have too.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
I dealt with Kirsty who was fantastic…
I dealt with Kirsty who was fantastic in helping me set things up and explaining all the benefits etc. Top work. Cheers.
10 July 2025
Reply from Chadwell Telecom
Hi Tom,
Thanks so much for taking the time to leave a review, it was nice to speak to you and I am so glad we were able to get your APN set up properly.
Please feel free to call for any advice going forward, if you have any roaming questions or technical questions, we are here to help.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Amazing Customer Service!
Amazing Customer Service!
I had the pleasure of working with Ashleigh for a couple weeks on new plans, as well as a number transfer, and though there were issues due to outside reasons, she was always so ready and available to help! Can't thank her and her patience enough.
27 June 2025
Reply from Chadwell Telecom
Good morning Jozephine,
Thanks for the review, It is lovely to hear that you are satisfied with serviced provided!!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Very helpful and efficient service
5 star customer service. Ashleigh was extremely polite and helpful. Highly recommend.
13 June 2025
Reply from Chadwell Telecom
Hi Nadia,
Thanks for the recommendations, don't forget we also offer a refer a friend scheme too!!!
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Setting up new mobile phone with new provider
I recently had the pleasure of receiving support from Ashleigh while setting up my new phone with a new mobile provider, and I couldn’t be more impressed with the experience. From the moment we started, Ashleigh was friendly, patient, and extremely knowledgeable. She guided me through every step of the setup process, answering all my questions clearly and making what could have been a frustrating transition feel smooth and stress-free.
What really stood out was her attention to detail and willingness to make sure everything was working perfectly before we finished. It's rare to come across someone who is both technically skilled and genuinely kind — Ashleigh was both.
Thanks again, Ashleigh, for your outstanding support. You made a potentially overwhelming task easy.
13 June 2025
Reply from Chadwell Telecom
Hi Wayne,
We are pleased to hear that you were happy with the set up of your account with us.
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Stuart @ Chadwell
Reply from Chadwell Telecom
Hi Manfred,
Thank you for taking the time to leave a review, its great to know you are happy with our services.
At Chadwell you have our full customer support with all technical issue's, we will deal with the Network so you don't have too.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or simply call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Ashleigh was Brilliant
Ashleigh was very patient and very Helpful, she talked me through the whole experience with detailed facts and reasons for doing it this way or that way and resolved the problem, so I can now use my phone anywhere without any hassle.
11 June 2025
Reply from Chadwell Telecom
HI Tony,
Thank you for a great review.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Joe @ Chadwell
Really helpful and friendly service
Really helpful and friendly service. I got help quickly and my problem was sorted within mins.
9 June 2025
Reply from Chadwell Telecom
Hi Rachel,
Thanks for the review, it was nice to speak to you and I am really glad I could sort you technical issue out quickly!
It is great to hear that you are satisfied with serviced provided!!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Very helpful and friendly customer services
5 June 2025
Reply from Chadwell Telecom
Good Morning Susan,
Thank you for the review, its great to know that you are happy with our customer service and support, feel free to call or email anytime.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Absolute pleasure to deal with!
I highly recommend Chadwell for your business mobile requirements. Their prices were very competitive and service was fantastic. I had a small issue with connection on the day my phone was due to port across and they fixed it quickly and promptly. Alys and Ashleigh were a pleasure to deal with and I will definitely use them again.
23 May 2025
Reply from Chadwell Telecom
Hi Louise,
Thank you for such a lovely review.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Joe @ Chadwell
Huge thanks to Kerry & Ashleigh for all…
Huge thanks to Kerry & Ashleigh for all their help in getting me set up with a new phone. The process was quick, smooth, and hassle-free — great service from start to finish!
22 May 2025
Reply from Chadwell Telecom
Hi Dan,
We would like to thank you for your lovely feedback. We honestly appreciate you taking the time to leave a review.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kerry @ Chadwell Telecom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.