Chairoffice Reviews 

539
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the office chairs and storage furniture are extremely comfortable, sturdy, and arrive securely packaged. Consumers are also very satisfied with the prompt delivery service and the straightforward, user-friendly online ordering process. Many people highlight the helpful and efficient support provided when arranging replacements or adjustments. However, some people mentioned occasional delays in shipping or unexpected issues with communication regarding the status of their purchases. A few reviewers also noted minor design flaws, such as discomfort with specific parts of the furniture or components not meeting expectations.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are well-packaged, comfortable, and easy... See more

Quality

People report positive experiences with quality, expressing high satisfaction regarding the well-made and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast arrival times,... See more

Order

Users describe positive interactions with order, highlighting an easy and straightforward purchasing process... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service provided. We are based in Northern Ireland and there was no problem getting the courier provided and the chairs arrived very promptly. We were delighted with the quality of the cha... See more

Company replied

Rated 5 out of 5 stars

So good I bought a second one. These days you worry about on line purchases - scale size quality - all variables. So I can only say brilliant things on this crew. Superb service, respectful deliv... See more

Company replied

Rated 5 out of 5 stars

We ordered the chair based on the looks and price. We didn't actually notice the electrical massage side of the chair , and to be honest having now experianced it would not have chosen that option, it... See more

Company replied

Rated 5 out of 5 stars

Ordered the Nesta Bariatric Office Chair for my husband who spends hours closeted up with his ham radio hobby, he loves it - excellent build quality & incredibly comfortable. The order process was sim... See more

Company replied


Company details

  1. Office Furniture Shop

Information provided by various external sources

The largest variety of office furniture with over 60% off retail price from ChairOffice, the specialist office furniture supplier. Order online from anywhere in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

539 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(539)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, received regular updates, had to email for information and the communication was prompt, friendly and informative. Will definitely use again!

13 February 2026
Unprompted review
Chairoffice logo

Reply from Chairoffice

thanks for the lovely review, so glad you were happy with the service and more importantly the chair! thanks again for the 5 stars!

Rated 4 out of 5 stars

The chair we ordered was grey

The chair we ordered was grey. They messaged telling me the chair was out of stock and they only had it in black. The black chair was more expensive but they offered me it for the original price. I took the offer as it was a Christmas gift and they didn’t know when the grey would be back in stock. My only problem is that 3 days later the website still said the grey was in stock. They are either not updating their website properly which is poor or they are allowing customers to buy the chair they know they don’t have, then tell them after it was out of stock. People think they are getting a deal because the black chair is more expensive but I think there is something more going on. The chair itself is lovely. Well made, comfortable, great for larger users.

30 November 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

many thanks for the review, so great to hear how you happy you were with the Nesta Chair(https://www.chairoffice.co.uk/nesta-bariatric-office-chair/5a75b8f4-63a6-48c0-aa33-8fd80c667288/) - it is frustrating when the chairs do go out of stock and the live stock feed doesn't update - especially just after Black Friday and before Christmas which is our busiest time. Thanks again for the 4 stars!

Rated 5 out of 5 stars

Helpful service.

Helpful service.

28 November 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are pleased that you found the service to be helpful.

Rated 5 out of 5 stars

Happy customer!

Ordered the Nesta Bariatric Office Chair for my husband who spends hours closeted up with his ham radio hobby, he loves it - excellent build quality & incredibly comfortable. The order process was simple and the chair arrived quickly and well packaged. Would happily purchase from this company again!

20 November 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

thanks so much for the review and couldn't agree more about the comfort levels of the Nesta, great to head you're happy with each aspect of the ordering process. Thanks again for the 5 stars!

Rated 5 out of 5 stars

Good chair

Good chair, well put together. Sturdy after self assembly.

29 January 2026
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thankyou so much for the review and great to hear how happy you are with the Hudley office chair, thanks again for the 5 stars and hope you continue to enjoy your chair

Rated 4 out of 5 stars

Bought from here before

Bought from here before. Chair arrived when expected bought it assembled this time seems to be working well.
Chair wasn't the one ordered but had a similar spec. I know from before that the names do change.

11 November 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

many thanks for the review, sorry again for the issue with the chair and glad this was all resolved. hope you continue to enjoy your chair

Rated 5 out of 5 stars

There is always some risk when ordering in line. However this turned out to be a good experience C.

Well, first of all the chair I ordered was exactly as described. It is extremely well made , it looks good, and is is very comfortable.

10 September 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

thankyou so much for the review, great to hear how happy you are with ourselves and of course your chair. Thanks again for the 5 stars, hope you continue to enjoy the chair!

Rated 5 out of 5 stars

Very nice chair …

We received the chair in November soon after ordering it and it was extremely well packed and protected. We didn’t put the chair together until Christmas as it was a present. It was easy to put together using the instructions provided. We are very pleased with the chair - it is comfortable and looks good. It was a very reasonable price. Thank you

21 January 2026
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are glad that you are pleased with your purchase and found the price reasonable.

Rated 5 out of 5 stars

Would recommend

Really friendly, attentive and helpful staff. Very happy with our purchases and a great addition to our office. Would recommend.

20 January 2026
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are so pleased that you would recommend our company.

Rated 5 out of 5 stars

New desk, new you

Easy to choose product, delivery quick and well communicated. Easy to assemble and use once in place. Does what it says on the tin.

19 November 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are pleased you found it easy to assemble.

Rated 5 out of 5 stars

Easy to assemble and excellent Good…

Easy to assemble and excellent Good adjustment on both seat hight and back support.

I am 6" 3" and my partner is 5" 0" and we both find the chair easy to use over long periods of time.

29 December 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are so pleased that the chair meets both your requirements and that you found assembly easy.

Rated 4 out of 5 stars

Chair purchased for company home…

Chair purchased for company home office. Delivered quickly, product as described, fully functioning order. Slightly uncomfortable build due to a plastic edge on the back rest poking through the fabric, but impossible to tell this from descriptors.

7 January 2026
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are pleased for found the delivery to be quick.

Rated 5 out of 5 stars

Office chair

We were pleased with the chair and the service provided by Chairoffice.

25 October 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thankyou for the review and lovely to see how happy you were with us and of course your item! thanks again for the 5 stars!

Rated 5 out of 5 stars

Based on a recommendation

Purchased chairs on a recommendation from a friend. From placing the order to delivery, everything was quick and efficient. The quality of the chairs is fantastic, easy to setup. I wouldn’t hesitates to shop with you again or recommend you to daily or friends.

28 October 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Such a lovely review, thankyou very much! So glad you're happy with our service and more importantly the chairs!! Thanks again for the 5 stars and hope to speak to you again soon!

Rated 5 out of 5 stars

amazing company

Very efficient, furniture amazing, arrived as promised the next day. Re-ordered another few pieces 2 days later with the same fabulous level of service. I would truly recommend this company.

25 November 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thankyou so much for such a lovely review and of course the repeat business, so glad you were happy with all aspects of the ordering process! thanks again for the 5 stars!

Rated 5 out of 5 stars

Great quality customer service for…

Great quality customer service for great quality items, a trusted source for officr chairs, essential when the main online retailers are selling overpriced junk that are much lower quality these days.

18 December 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

So glad you are happy with not only the quality of our products but our service too! Thanks again for the 5 stars!

Rated 5 out of 5 stars

New chair!

The chair arrived within three days of ordering it, I love it now that its together, other chairs used to be absolute agony fir my hypermobile hips, but now I can sit a lot more comfortably than I used to be able to, If someone was more able bodied, it'd probably be the most comfortable office chair they've ever sat on :D

15 October 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

oh what a wonderful review, thankyou so much, so glad the speed of delivery and of course the comfort of the chair was pleasing for you, hope you continue to enjoy your purchase, thanks again for the 5 stars!

Rated 5 out of 5 stars

I had a chair which after 5 years had…

I had a chair which after 5 years had snapped a couple of screws making it unusable. They were very helpful and sent me a fix pack for £20.

20 November 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Many thanks for the review and its great that some minor issues doesn't always result in having to purchase a whole new chair, thanks for the 5 stars and great to see a few new parts can have your chair working as good as new again!

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