Chairoffice Reviews 

539
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the office chairs and storage furniture are extremely comfortable, sturdy, and arrive securely packaged. Consumers are also very satisfied with the prompt delivery service and the straightforward, user-friendly online ordering process. Many people highlight the helpful and efficient support provided when arranging replacements or adjustments. However, some people mentioned occasional delays in shipping or unexpected issues with communication regarding the status of their purchases. A few reviewers also noted minor design flaws, such as discomfort with specific parts of the furniture or components not meeting expectations.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are well-packaged, comfortable, and easy... See more

Quality

People report positive experiences with quality, expressing high satisfaction regarding the well-made and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast arrival times,... See more

Order

Users describe positive interactions with order, highlighting an easy and straightforward purchasing process... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service provided. We are based in Northern Ireland and there was no problem getting the courier provided and the chairs arrived very promptly. We were delighted with the quality of the cha... See more

Company replied

Rated 5 out of 5 stars

So good I bought a second one. These days you worry about on line purchases - scale size quality - all variables. So I can only say brilliant things on this crew. Superb service, respectful deliv... See more

Company replied

Rated 5 out of 5 stars

We ordered the chair based on the looks and price. We didn't actually notice the electrical massage side of the chair , and to be honest having now experianced it would not have chosen that option, it... See more

Company replied

Rated 5 out of 5 stars

Ordered the Nesta Bariatric Office Chair for my husband who spends hours closeted up with his ham radio hobby, he loves it - excellent build quality & incredibly comfortable. The order process was sim... See more

Company replied


Company details

  1. Office Furniture Shop

Information provided by various external sources

The largest variety of office furniture with over 60% off retail price from ChairOffice, the specialist office furniture supplier. Order online from anywhere in the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

539 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(539)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and great service

Great product and great service. No hesitation in recommending.

1 May 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

thankyou for the review and really appreciate the positives you've mentioned!! thanks again for the 5 stars!

Rated 5 out of 5 stars

Excellent service and quality of chair

Excellent service and quality of chair; delivered less than 24 hours after order, smiling delivery guy(!), straightforward assembly instructions & the final result was a smashing chair that I enjoy sitting in daily!!
Highly recommended.

8 May 2025
Unprompted review
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Reply from Chairoffice

Thank you for your review. We are pleased that you find the chair smashing and will recommend our company.

Rated 5 out of 5 stars

Office chair

Ordered an office chair, and found this model as it can hold my weight. Managed to put it together following the instructions given. Sorted.

21 April 2025
Unprompted review
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Reply from Chairoffice

Thank you for taking the time to write a review.

Rated 5 out of 5 stars

Good quality chair

Good quality chair, priced competitively, reasonably simple to construct. Very happy with purchase overall would recommend.

23 April 2025
Unprompted review
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Reply from Chairoffice

Such a lovely review, so glad we ticked all the boxes for you but most importantly you are happy with the quality of the item!, thanks for the 5 stars!

Rated 5 out of 5 stars

Problems easily solved

When I purchased my chair I paid for it to b e pre-assembled, but, when the chair was delivered I found it had a number of problems, which made it uncomfortable to use and sit on. |I contacted the company and after having sent photos, they arranged for the chair to be collected and repaired. It was collected on 19th March 2025 and returned to me on Friday 28th March fully repaired and in full working order. I can recommend this company.

19 March 2025
Unprompted review
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Reply from Chairoffice

Thankyou for your review, we appreciate things go wrong from time to time and thanks for your patience whilst we corrected the issue and of course your chair!! glad everything is working as it should do and so happy to see this order still resulted in a 5 star experience!

Rated 5 out of 5 stars

Super product and awesome service!

OK, so, this is my 2nd purchase with this company, I have had my first chair being a Resolute Folding Arm Mesh Chair, for a few months now, it's soooo comfy I bought one for my office at home! I called the team at 15:50 yesterday and the very next day it was delivered!
I even liked that when I called they automatically knew my name from previous purchase which was a nice touch.

Oh one last thing, with the clear instructions provided the chair ships with spare screws and caps, you don't often see that. Costs pennies but huge satisfaction when that bolt roles under the cabinet.

17 March 2025
Unprompted review
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Reply from Chairoffice

hello, many thanks for the continued orders and of course for such a lovely review! so glad you are happy with our service but more importantly you are happy with the chairs! Thanks again for the 5 stars!

Rated 4 out of 5 stars

Great After-Sales Service

So pleasing to find an after-sales service that can actually provide replacement paerts. One of the castors on my office chair broke, and I was loathe to replace the whole chair! Lo-and-behold, courtesy of Chairoffice, I didn't need to! They were helpful, found my orignal order, identifed the part needed, and dispatched it, all within a day! Really great service!

10 February 2025
Unprompted review
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Reply from Chairoffice

thanks for the review and glad we could help get your chair working again! Appreciate the continued business and of course the time you've taken to leave a review

Rated 5 out of 5 stars

Having viewed the extensive office chair selection…

Having viewed the extensive selection of office chairs online at Chairoffice , we settled on the Esme Ergonomic Fabric chair, and this the granddaughter has found to be the perfect choice, for her when seated at the desk for her laptop work.
So pleased with the speed of it's well packed delivery, and the choice of having it ready assembled, was a no brainer !!
Thank you once again.

27 February 2025
Unprompted review
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Reply from Chairoffice

Thank you for your review. We are pleased you found the Esme exactly what your granddaughter required.

Rated 3 out of 5 stars

I was a bit disappointed by the quality…

I was a bit disappointed by the quality of this chair. Hardly any padding in cushions & expected it to be of higher quality in general especially since it was supposed to be on sale from over £300. At £175 good enough, but glad I didn’t pay more for it. Service was great & delivered in good time.

20 January 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are sorry that you did not find the padding in the cushions was not as thick as you hoped. We have sold a large quantity of these chairs. We will pass your findings on to our suppliers so they can look into this further. We are pleased that you found the service great though.

Rated 5 out of 5 stars

Got exactly what I ordered

Got exactly what I ordered. Good quality. Fast delivery. Will definitely order again. 5 star company

20 January 2025
Unprompted review
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Reply from Chairoffice

Thank you for your review. We are pleased that you will definitely order again from our company.

Rated 3 out of 5 stars

Good price but confusing shipping…

Good price but confusing shipping details.

It said it would arrive in 3 days, when I chased it up I was told it hasnt left the warehouse. I was promised a call back but nothing. Chased up a few times and no real answer. The tracking details showed one company hadnt recieved the item but I was told a different courier would be shipping it. Eventually it arrived on a Sunday without any form of notice and luckily I was in. Seems quite disorganised but the chair itself was good quality.

1 December 2024
Unprompted review
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Reply from Chairoffice

Thank you for your review. Please accept our apologies regarding the delivery. Our couriers developed a bag log from the Christmas closure and were not updating their systems. This is now back on track and I do apologies for the inconvenience. We are pleased once delivered you found the chair to be good quality.

Rated 5 out of 5 stars

Excellent service

Excellent service . Quality product. . Very quick delivery .
Very small problem with the chair dealt with speed and efficiency by excellent customer service representative.
Would highly recommend this company

8 January 2025
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are pleased you found our customer service excellent and will recommend our company.

Rated 5 out of 5 stars

VERY quick delivery

VERY quick delivery, really pleased with the desk itself which was easy to assemble and simple instructions. Delivery itself was easy and friendly. 5 star service.
Thank you.

17 December 2024
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are pleased to hear you found the service to be 5 star.

Rated 2 out of 5 stars

Help company - rubbish product

Whilst the staff at this company are very helpful and friendly, it doesn't excuse the fact that I bought an expensive office chair in Feb 24 which was faulty. They sent out a replacement gas strut in May 24 but now in Dec 24 and the same fault has occurred again. I'm not entitled to a refund seemingly so I have to accept receiving another gas strut and refitting myself. Whilst company have been helpful and responsive, actual product is sub standard. Won't use this firm again.

20 December 2024
Unprompted review
Chairoffice logo

Reply from Chairoffice

many thanks for the review, as discussed unfortunately a gas strut can be like a light bulb and frustratingly these can sometime last 5 days or 5 years without an issue, apologies we are unable to do more than send out a replacement part which when fitted will correct the chair and have it working fine again.

Rated 5 out of 5 stars

Perfect white office cabinet

We bought a white office cabinet - very good quality and exactly what we needed for file storage in a home office. It was expertly and efficiently put together by Jas and Raj who could not have been more helpful! We would thoroughly recommend Chairoffice who have been great to deal with throughout.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Really helpful sales person, sorted a product that wasn’t even advertised on the site. Wanted a slightly different desk size to match furniture already have. Wasnt a problem and had it the next day..

25 October 2024
Unprompted review
Chairoffice logo

Reply from Chairoffice

Thank you for your review. We are pleased you found the service given was helpful and delivery was next-day.

Rated 5 out of 5 stars

Top quality office chair

Fantastic speedy delivery ,the chair is fantastic quality and easy to put together.
I will definitely be using Chairoffice for future purchases

23 October 2024
Unprompted review
Chairoffice logo

Reply from Chairoffice

Many thanks for the review, glad we met your expectations with everything and hope you continue to enjoy your purchase, thanks for the 5 stars!

Rated 5 out of 5 stars

Quick delivery of quality chair

The chair was delivered in good time and (so far) would appear to be an excellent product. We have used Chairoffice several times now for chairs and desks and would thoroughly recommend them.

24 October 2024
Unprompted review
Chairoffice logo

Reply from Chairoffice

thanks a lot for the review and the continued orders, it's always great to hear from our repeat customers, thanks again for the 5 stars!

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