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Farum Gydevej 73, 3520, Farum, Denmark
1.8
66 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CHANGE Lingerie Sverige
Kära Sofia
Stort tack för din recension och många stjärnor :) Det uppskattar jag och Team Change verkligen! <3 Det var ett nöje att chatta med dig <3 Varmt välkommen tillbaka!
Bästa hälsningar
Ellen
CHANGE Lingerie
Had a lot of trouble with the website but thanks to superb help from Ida at customerservice at the Swedish site I was able to complete my order at last. As a longtime customer I can truly say I have not been disappointed in their approach nor the products ever.
Reply from CHANGE Lingerie Sverige
Kära Paou <3
Tusen tack för ditt fina omdöme :-) Det var ett nöje att hjälpa dig och jag är så glad för att jag kunde hjälpa dig.
Välkommen tillbaka snart igen.
Bästa hälsningar Ida
CHANGE Lingerie
I made an order and there was a problem with discount registration. I contacted customer service and they were very helpful and quickly resolved the issue. I am more than pleased with the help I received.
Reply from CHANGE Lingerie Sverige
Dear Ivana <3
Thanks for your kind review <3
We want to give our customers the best possible service so we are very happy to read this :-)
Kind regards,
Ida CHANGE Lingerie
Reply from CHANGE Lingerie Sverige
Kära Gunnel <3
Tack för ditt fina omdöme. Det betyder mycket för mig och team Twilfit.
Återkom omvi kan hjälpa till med annat :-)
Bästa hälsningar, Flora
Change Lingerie
Reply from CHANGE Lingerie Sverige
Kära Anna <3
Tusen tack för det fina omdömet :-) Du har alltid välkommen tillbaka om du behöver hjälp med annat <3
Bästa hälsningar, Flora
CHANGE Lingerie
I was in the local shop in Frölunda Torg shopping center in Gothenburg. The young girl who helped me a lot, with lots of knowledge and impulse and desire named Barbi. She makes that shopping pleasant for me. I will come back there and shop for more things soon. :)
Hermineh
Reply from CHANGE Lingerie Sverige
Dear Hermineh,
Thanks for your kind review <3
We want to give our customers the best possible service so we are very happy to read this :-)
Kind regards,
Ellen CHANGE Lingerie
The chat service on the website given by Flora is great. It was fast and helpful and more than anyone can expect from customer service.
Reply from CHANGE Lingerie Sverige
Kära Anon ❤
Tusen tack för det superfina omdömet 🥰 Det gör mig väldigt glad att läsa. Jag hoppas du blir glad för dina nya proukter och du är alltid välkomment tillbaka.
Bästa hälsningar, Flora
CHANGE Lingerie
Reply from CHANGE Lingerie Sverige
Kära Moa <3
tack ska du ha för de sperfina orden :-) De gör mig och mitt team väldigt glada. Du är alltid välkommen tillbaka till oss ⭐
Bästa hälsningar,
Flora
CHANGE Lingerie
Extremely good service! I ordered gifts for my wife and got so good help!
Reply from CHANGE Lingerie Sverige
Kära Dan,
Stort tack för din recension och många stjärnor ⭐ Det uppskattar jag och Team Change verkligen! <3 Det var ett nöje att chatta med dig 😊 Hoppas hon gillar sin present 😍
Bästa hälsningar
Katrine CHANGE Lingerie
"Karin" helped me with the login issue I had. It's solved now and I can log in to the site again.
Reply from CHANGE Lingerie Sverige
Dear Irem
Thank you so much for your kind words, and stars! <3
We appreciate it so much, and I will send your kind words to Karin as well :)
Regards Ida
Change Lingerie
My screen went error when I clicked on my cart and when I asked in the chat "Karin" help me so that I was able to shop again. Thank you for very good service!
Reply from CHANGE Lingerie Sverige
Thank you so much for your kind words and stars <3 It was honesly a pleasure! We'll be in the chat to help you at any time :)
Best Regards
Karin
Change Lingerie
Nice prices and nice customer service, both online and in physical shop.
I had a problem logging in to my account online (hence one star missing) but got really fast help and guidance through the chat. The person in the chat was very understanding and polite and I was able to make my purchases right away for the promised price. Highly recommended them. Their bras are the best fit too!
Reply from CHANGE Lingerie Sverige
Dear Vikki ❤️
Thank you for the stars, im happy that i could help you finish your purchase 😃
You are always welcome back, at any time!
Kind Regards
Katrine
Change Lingerie
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