I appreciate so much support and quick answears from Mr. Vašek. With his guide i was able to quickly change my forgotten e-mail, password and other setup in aplication, so Im trihlled to start buy... See more
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All the 5 star reviews must be fake. They are snake businessmen, unethcical, stay away. They steal your money with absurd hidden fees and are using false advertisement. They send me ONE email about ch... See more
Company replied
Have been using the app since 2019 and been highly satisfied. Simple and enjoyable UX, I have all the features I need for my more passive investing needs - many assets both crypto and traditional,... See more
Company replied
I have yet to try such an easy app as Change to investing. Fast deposits, reasonable pricing, perfect for BTC trading. I like that they added more instruments recently, so now more options to trade CF... See more
Company replied
Company details
Written by the company
Seamless investing, fully MiCA-regulated, and unbeatable fees. Whether you're a beginner or a pro, Change puts the global markets right in your pocket. You can invest in 140+ cryptocurrencies and ETFs, or trade over 500 CFD instruments - incl. indices, commodities, Forex, and stocks. Experience it all with free, lightning-fast deposits starting from just €10. Become a Changemaker and download the Change app today. Available across the EU at www.changeinvest.com.
Contact info
Westeinde 89, 2211 XS, Noordwijkerhout, Netherlands
- support@changeinvest.com
- changeinvest.com
You should know
3.3
Average
333 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great and responsible team that helps…
A great and responsible team that helps you right away when ocurres any error, problem or question. 🔝
27 April 2021
Unprompted review
Reply from Change
Hi Ehsan,
Thank you for your rating and feedback.
We are delighted to hear you enjoy our level of service and we promise to keep working to maintain it or improve it!
The Change Team
Sad no automated deposit way from bank
Sad no automated deposit way from bank, when don't need will out fields with right ones words or numbers. Where could need only to confirm payment or not. :/
24 April 2021
Unprompted review
Reply from Change
Hi Vilius,
Thank you for your comment.
At the moment we only have the option to deposit Euro via bank transfer or card. We understand there are more convenient ways of depositing and we are exploring options for the future, but we also want to make sure they keep being secure ways of depositing funds.
The Change Team
Reply from Change
Dear Kasparas,
Thanks for your positive feedback! We're happy to hear that you appreciate our work and find our support helpful.
Thank you for choosing us!
Best regards,
Change
Very quick and usefull reply
Very quick and usefull reply. Very satisfied😘😘💋💋
5 April 2021
Unprompted review
Reply from Change
Hi Katja,
We are delighted to hear you are enjoying our app!
This is the kind of service level we are striving to offer at all times. Thank you for taking some of your time to come here and leave us positive feedback 🙌
If you need anything, you know where to find our support 🦸♀️ 🦸♀️
Greetings!
Change Team
Very positive customer support
Very positive customer support. Within an hour was my 8000€ deposit checked and approved. This was done even during a bank holiday.
2 April 2021
Unprompted review
Reply from Change
Hi Petr,
Welcome to Change Invest! This is the kind of service level we are striving to offer at all times. We appreciate you taking some of your time to come here and leave us positive feedback, so thank you on behalf of the Change team 🙌
If you need anything, you know where to find our support 🦸♀️ 🦸♀️
Best,
Satisfaction
I am very satisfied with Change invest support. They were very helpful in my issue. Thank you
30 March 2021
Unprompted review
Reply from Change
Hi Pavel,
Thank you for taking the time to leave us your feedback here. We appreciate having you on our journey to change the world
Greetings!
Change Team
Great support team!
23 March 2021
Unprompted review
Reply from Change
Thank you for the rating Paulo!
We'll keep working to give the best support we can!
The Change Team
No access to my money and no response from support team
16/3/21:
So I have been with Change invest since January. My verification (passport) passed so I was able to buy numerous cryptos which was great. However, all of I sudden I was unable to buy or sell anything even though it says ‘success’ under verification. This issue has been going on for more than 4 weeks and I am very frustrated. I have emailed the support team for about 25 times since 4 weeks and I am getting no response. I have provided them with my passport again just in case it’s a verification issue and also screenshots but no response.Please can you sort out this issue. This is really frustrating. Please check my emails!!!
Today: 18/3/21 still no action. I wanted to sell my cardanos as they went up. This is ridiculous!
16 March 2021
Unprompted review
Reply from Change
Hi Rabia,
We have received your messages and we've been trying to get in touch with you several times about the issue but seems like you are not receiving our messages (please check if they end in the spam inbox).
Your account is now active again, however we would probably need to change the email address since the current one seems to not be working to communicate with you. Thank you!
The Change Team
Support responding very slow, but have solved my problem.
Support responding very slow, but have finally solved my problem.
9 March 2021
Unprompted review
Reply from Change
Thank you for your feedback Stevan.
We are working to speed up our processes and support response time.
The Change Team
ETH deposit made and chain block…
ETH deposit made on 4th of March and chain block validated but not visible in the wallet. Support did not reply to any of 12 messages. It has been 5 days since transaction and still no ETH nor reply, very unprofessional and not to mention that the eth sum was not small.
Update- day 6, no eth no reply
Update- day 7, still no eth nor reply from the support
Update- day 7, finally support replied that they will get back to me and my request has been forwarded to the team.
Update- day 8, nothing yet is solved
Update- day 8 in the late hours, eth finally deposited and also 20 euro compensation added. Will give them another chance but if this happens again will change the app.
9 March 2021
Unprompted review
Reply from Change
Thank you for your feedback Stevan.
Sorry it took us a whole week to resolve your case.
We are working to speed up our processes and support response time.
The Change Team
urgent!!!
I use change invest few months, and nothing problem. But yesterday(8.3) i sent a lot money (15000 eu) to the change invest, but money nowhere, its sepa pay. I write to support, and the say (i copy message there):
Support: Occasionally, we need to verify the source of our customer’s funds (SoF).
This is a legal routine and not something you’d need to worry about nor it will be requested from you for every single deposit you make.
Kindly send us a document where we can identify your source of funds. This can be by providing us the following:
A copy of your last payslip showing:
Job title. If not mentioned, please include it in your response
The employer name and their official website (if available)
The net salary/payment.
I doing all what is write up, sending all information, last payslip.. but nothing. Nothing answer, nothing money. Please, urgent solution.
12.3 nothing yet is solved, nothing answer
13.3 support send me message: Usually this process is fast and sometimes can take up to 1 day to be completed.
14.3 nothing yet is solved
15.3 nothing yet is solved too, thanks
9 March 2021
Unprompted review
Reply from Change
Thank you for the feedback Martin.
Your case has now been resolved. Sorry it took us so long to get back to you.
We are working on speeding up our processes and response time.
Once more, we apologise for the hassle.
The Change Team
Reply from Change
Thank you for your kind feedback Filip!
Change Invest Team
Perfect app and perfect service.
26 February 2021
Unprompted review
Reply from Change
Thank you for your kind feedback Michael!
Change Invest Team
Support is not responding after days
Support is not responding after days. They frozen my account with all asset without warning and/or explanation. However, they keep sending me marketing emails.
I hope one day they will respond to my emails.
Until you would need their support team to respond to you - platform itself works pretty well. There is a lot to improve so they could earn better experience than 1 star.
23 February 2021
Unprompted review
Reply from Change
Hi,
Thank you for your feedback here. We totally understand your concerns.
If the account has been frozen we have certainly also sent you and email most likely requesting some information.
Please check your spam email to make sure it has not ended up there.
Thank you for your understanding!
Change Team!
My account has been blocked i have send…
My account has been blocked i have send several emails no answer i still dont know why my account is blocked please people don't trust these companies thy block your funds and can cause alot of problem
17 February 2021
Unprompted review
Reply from Change
Hi Julio,
Thank you for your feedback here.
Your account was reactivated once the required documents were provided.
Best,
Support is not responding
Support is not responding. (FOR 2 DAYS ALREADY)
I don't know, why I am using this exchange!
15 February 2021
Unprompted review
Reply from Change
Hi Jeroným,
Thank you for your feedback here. We totally understand your concerns. Our small support team is doing their best to answer our users as soon as possible. We might have a small backlog in terms of replying to some tickets, however, we never left any ticket issued with no reply.
Your enquiry was duly addressed and solved.
Best,
They did not answer to my several…
They did not answer to my several emails after 2 hours. I cant use my bitcoins that my portfolio shows. Portfolio shows that I have bitcoins, when I try to sell, it says no bitcoins available, Support is not answering at all, Negative experience.
15 February 2021
Unprompted review
Reply from Change
Hi Jaan,
Thank you for your feedback here. We totally understand your concerns. Our small support team is doing their best to answer our users as soon as possible. We might have a small backlog in terms of replying to some tickets, however, we never left any ticket issued with no reply.
Your case was duly addressed and solved.
Best,
Great app for buying/selling crypto
I currently use this app for about 3 months. Easy to use. Good overview and easy to navigate. Looks like security is one of Change Invest 's top priorities. People are eager to help in case of issues!
11 February 2021
Unprompted review
Reply from Change
Hi Hans!
Thank you so much for this awesome feedback!
Please let us know if there is ever anything that we can improve in our service to you. We'll ensure our product and support teams know your feedback.
All the Best,
Change Team!
Great app
Great app, easy to use, with everything you need to Exchange. fast and super effective support. They solved a mistake of mine in 10 minutes. I recommend it
27 January 2021
Unprompted review
Reply from Change
Hi Ana!
Thank you for taking the time to share your feedback with the community here. Our support team doing their best to serve you all with a world-class user experience
Spread the word and share your experience with your people, invite your friends to be smart like you, and start investing in their future 💰
Best,
Change Team!
Great support even on weekend
Great support even on weekend. My issue was solved fast. I am glad Change Invest team is taking care about all legal issues.
23 January 2021
Unprompted review
Reply from Change
Hi Risto!
Thank you for taking the time to leave us positive feedback! Our small support team is there for you when you need them.
Best,
Change Team!
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