ChannelAdvisor Reviews 

141
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Appalling service Continued to charge card for months after canceling services and somehow continue charging an expired card! Dodgy

Rated 1 out of 5 stars

I would give 0 stars if I could—horrible experience with them. In the beginning, it sounded very nice and good. Sales managers were very 'sweat boy' and promised seamless integration within our l... See more

Company replied

Rated 2 out of 5 stars

Horrible - Didnt do all it said - There Shipping module is THE WORST - It took 2-5 min per order to ship - Then if you ship from Amazon or other market places you have to MANUALLY update the order on... See more

Rated 3 out of 5 stars

IWe have been with Channeladvisor for 8 years.They are best in class for the technically savvy user who are able to use business rules to optimize marketplace attributes. Unfortunately, the privat... See more

Company details

  1. Ecommerce solution provider

Written by the company

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has helped brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Zalando, Walmart, and hundreds more. For more information, visit www.channeladvisor.com.


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1.6

Bad

TrustScore 1.5 out of 5

141 reviews

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1.6

All reviews

(141)

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Rated 5 out of 5 stars

Amazing piece of software for your company

I have nothing but positive things to say about Channel Advisor. It has transformed the way our company works in all aspects, from many different points of view including customer services & product listing (and viewing the inventory). It is fast, slick & very user friendly.

3 October 2017
Unprompted review
Rated 5 out of 5 stars

I have worked at Chapel Interiors for 2 …

I have worked at Chapel Interiors for 2 and half years now and when I started the company had been using Channel Advisor for approx 1 year.

Channel Advisor is very user friendly and as the customer service manager, I find it easy to train new staff members to use it.

It has lots of great features and we would be lost without it.

Highly recommend for any business considering it.

2 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Software

We've been working with Channeladvisor for around 9 months now and so far the experience has been extremely positive.

The software is easy to use, the training and setup have been excellent and simple and the variety of sites it can be plugged in to is good.

Always like for their to be further marketplaces to work with but Channeladvisor are way ahead of the competition right now.

1 October 2017
Unprompted review
Rated 5 out of 5 stars

Utterly Fantastic.

Utterly Fantastic.

Channel Advisor is one of the best pieces of software I have ever used. The ease of completing such long tasks, in such a short time and easy manner cannot be explained well enough until you try it.

The potential growth a company can gain from this is astounding and the results are fantastic. The customer service team is quick and always give positive answers.

Can't fault them in any way. 5 Stars.

Darren

29 September 2017
Unprompted review
Rated 5 out of 5 stars

Easy to use solution

Channel Advisor helped our business reach over 20 international marketplaces. It is a great easy to use aggregator. Helping manage our huge inventory having one place to edit our content. It also has simplified our order management process, making it easier, faster and more automated. Channel Advisor business rule makes it easy to do complex activities, pricing and tail make features unique to our business.

25 August 2017
Unprompted review
Rated 5 out of 5 stars

Premium Solution

I would describe ChannelAdvisor as a premium solution. Most impressively I have experienced almost zero downtime, less than 1% in errors and glitches with a rapid response to these issue, an excellent customer support structure with round the clock assistance and most of all our sales speak for themselves.

I would recommend ChannelAdvisor to anyone, a genuinely impressive e-commerce solution.

25 August 2017
Unprompted review
Rated 5 out of 5 stars

Great platform

Great platform.

It has been very useful for us in managing a large stock inventory across multiple marketplaces.

25 August 2017
Unprompted review
Rated 5 out of 5 stars

Channel Advisor has transformed our marketplaces selling

Channel Advisor marketplaces has transformed our online business. We've seen boosts in sales and margin as a result of features of the Channel Advisor platform (such as algorithmic repricers) and the ability to integrate with a huge number of different ecommerce marketplaces all over the world. We've barely scratched the surface of what is on offer. We've also seen big improvements in operational efficiency through improved feed and order management capabilities.

Channel Advisor staff have been on hand at every step of our journey, guiding us through new marketplace launches and even helping us obtain new relationships with trading platforms. We've benefited significantly from the extensive reporting suites and insights provided for all areas of the business.

24 August 2017
Unprompted review
Rated 5 out of 5 stars

Channel Advisor

Channel Advisor is the best 3rd party software I've experienced. Slick design and easy to use. I couldn't recommend it enough!

24 August 2017
Unprompted review
Rated 5 out of 5 stars

A great tool that gives us important …

A great tool that gives us important insight, would recommend. Although it's early days, the people have been a pleasure to work with so far and have worked hard to fix any teething problems you might expect during the inital setup.

24 August 2017
Unprompted review
Rated 1 out of 5 stars

This is the worst company I have ever …

This is the worst company I have ever dealt with. They take your money and that's all they care about. Promise you the world and do not deliver squat. Never the same people working there, get tossed around from person to person, and no one knows what is going on. Try to call and call and call and can't get anyone on the phone. When you finally get someone they want to charge you. Terrible company save you money.

18 August 2017
Unprompted review
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Reply from ChannelAdvisor

We went above and beyond the scope of our service offering to assist the client. They launched successfully on six marketplaces as per the terms of their agreement. We provided all the services and functionality included in the agreement in order to make the client be successful on the platform and wish them the best in their future sales.

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