Brilliant products and customer service…
Brilliant products and customer service amazing
7 July 2025
Unprompted review
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4.0
Great
4 reviews
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Great company and fantastic products
Great company and fantastic products. Even had a top replaced for free after a crash ruined i! What more could you want!
7 July 2023
Unprompted review
Chapeau Customer Service Experience
I have purchased a pair of KOO California sunglasses from the Chapeau!. After only a second time I wore them, I found a large scratch on the left lens. The glasses were fine when I took them off after that ride. The scratch was there after I removed the glasses from the protective case they came with for the third ride.
It is worth noting that the original case is just a piece of fabric.
I contacted customer support asking to replace the pair as this is not something I would expect to happen to a pair of premium cycling sunglasses, and their reply was: 'I appreciate they are a premium pair of glasses, but they are not impervious to being damaged. This is not a manufacturing fault or defect, so I am unable to replace or refund under warranty. Best Regards Andy'
After I asked them to reconsider their decision, their response was: 'Your explanation doesn't convince me to reconsider my decision. A pair of sunglasses will not spontaneously scratch themselves whilst stored in their case, which as far as I understand is what you're telling me happened. I am certain an external factor has caused the scratch and is therefore not a warranty case. Regards Andy'
They did not even try to engage with me to investigate my claim.
A pair of hundred-pound glasses should not be scratched in its own case after only a couple of uses. If Chapeau makes the claim that the glasses they sell are premium, then one assumes that these glasses should last longer than the pair of disposable ones. I am very disappointed with the customer service, the accusatory tone of their responses and the fact that they refused the warranty replacement without attempting to communicate or investigate.
I strongly feel that this company does not care about their customers, and I will never do business with them again. Nor will I recommend them to anyone.
31 May 2023
Unprompted review
I ordered more than two weeks ago
I ordered more than two weeks ago. My order status is still "processing". No reply to emails or any other communication. Gonna file a paypal return.
12 May 2020
Unprompted review
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