Chapel Dental Reviews 48

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, kind, and professional approach, highlighting their ability to put people at ease. The service is frequently described as excellent, with many appreciating the thorough examinations, helpful advice, and efficient treatment processes. People often mention feeling comfortable and well-cared for, even during complex procedures. However, some customers were not happy with the reception staff, citing issues with inflexibility and perceived unfairness in managing appointments. A few people also felt that the care received was nonexistent or that the time spent with the dentist was too brief for their needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being welcoming,... See more

Service

Clients share positive opinions on service, consistently praising the excellent treatment received from day... See more

Based on these reviews

Rated 5 out of 5 stars

Maria and Leah were amazing. I first visited about a month ago after more than 30 years of being extremely nervous about going to the dentist and having not been for nearly 10 years. Today I’ve just... See more

Company replied

Rated 5 out of 5 stars

After moving to the area in October 2024 we joined Chapel Dental and have received excellent treatment from day one. My recent visit was for a slight adjustment to a new filling done 7 days earli... See more

Company replied

Rated 5 out of 5 stars

I visited Chapel Dental on Wednesday for a routine check up. The staff are always so welcoming and the surgery always spotlessly clean. The dentist is superb and has a very kind approach. I feel the e... See more

Company replied

Rated 5 out of 5 stars

Had a tooth break leaving a hole in my tooth which happened on a Friday night. As not in pain, phoned the following Monday morning, given an appointment that morning. Inspection, suggested treatment g... See more

Company replied

Rated 1 out of 5 stars

​"I am very disappointed with the 'new' Chapel Dentist. While the building is new, the care is nonexistent. Today, I made a special effort to get my daughter to her morning appointment early to avoid... See more

Company replied

Rated 1 out of 5 stars

I fine it hard to be charged 27.50 appx. To get a prescription from my dentist .only in the chair 3 mins.not happy.

Company replied

Rated 5 out of 5 stars

I visited Chapel Dental on Wednesday for a wisdom tooth extraction. The staff were welcoming as usual and the surgery always spotlessly clean. The dentist and assistant were superb and had a very kind... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Chapel Dental since they opened in Bottisham & have always had very good experiences with them, all staff friendly & helpful Yesterday I had a routine check up with Peitro Mannino &... See more

Company replied

Rated 5 out of 5 stars

Great dental practice in a beautiful building with pleasant, bright treatment rooms which instantly put you at ease. Lovely staff and a great experience from reception to your dentists chair. Have k... See more

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Rated 5 out of 5 stars

Flavio's manner is very calming and reassuring. He is also very gentle, and the work he does is never painful. As well as my regular hygiene appointment, he was also able to smooth off a rough edge of... See more

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Rated 5 out of 5 stars

We’ve been with Chapel Dental since they opened in Bottisham & have always been happy with Claire and her team. They have always taken note of any concerns I have had, and yesterday with Flavio was no... See more

Company replied

Rated 5 out of 5 stars

Very prompt , gave me appointment to check damaged tooth same day I phoned. On arrival, receptionist friendly and cheerful Therapist saw me on time ( no waiting) He and his assistant highly profe... See more

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Rated 5 out of 5 stars

As a patient who has been coming to the practice for many years it was such a relief to be able to have an emergency appt on the day. The receptionist was able to assess the situation and ensure I was... See more

Company replied

Rated 5 out of 5 stars

I have been with Chapel Dental since they were located in Bottisham . Always had the best experience and best care - faultless I had the misfortune to require an implant last week . Alfonzo Carreira... See more

Company replied

Rated 5 out of 5 stars

I had a broken tooth which happened suddenly a few days ago. I was booked in really quickly and saw Pietro . He was very professional and calm and did an excellent job repairing my tooth with a fillin... See more

Company replied

Rated 5 out of 5 stars

I first started going to Chapel Dental at Wilbraham for an implant quite a few years ago and have been coming back ever since for regular check-ups and teeth extractions. I cannot fault Sarah (who I s... See more

Company replied

Rated 5 out of 5 stars

For a person who really does not like the dentist, i find this dental practice comfortable and happy place. I have been coming here for a few years now and always been greeted by admin staff and dent... See more

Company replied

Rated 5 out of 5 stars

I was referred to Afonso and Chapel Dental as my dentist felt unable to carry out dental implants due to a particular medication I had been taking. Afonso was prepared to carry out the procedure... See more

Company replied

Rated 5 out of 5 stars

For a person who has, in the past, not liked to visit a dentist. I have been coming here for quite a few years now and have always been greeted by Afonso and the staff with a smile that puts me at e... See more

Company replied

Rated 5 out of 5 stars

I have had nothing but 5* experience from this dental practice, since joining them over 20 years ago. I persuaded my husband to join the practice too. The dentists and hygienists are very knowledge... See more

Company replied

Rated 4 out of 5 stars

I have been a patient at Chapel Dental for many years. Clair has taken good care of my old teeth that were ruined by years of boiled sweets and aggressive dentistry by ‘school dentists’. I finally to... See more

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Rated 5 out of 5 stars

Chapel Dental have been my dental practice for well over a decade and I'm really pleased with everything they do. I've seen several individual dentists during that time and have always received good t... See more

Company replied

Rated 5 out of 5 stars

All the staff are very friendly and professional, Alfonso has been my dentist for a few years now and he is just amazing, he explains everything and makes you feel so at ease as soon as you walk in.... See more

Company replied

Rated 5 out of 5 stars

A genuinely reassuring dental experience. The dentist’s experience was clear from the start confident, precise, refreshingly gentle. Everything was explained calmly which helped put me at ease. T... See more

Company replied

Rated 5 out of 5 stars

I have been a patient at Chapel Dental since Claire first opened her practice in Bottisham and since moved to Gt Wilbraham. I have aways received great service and treatment throughout the different d... See more

Company replied

Rated 5 out of 5 stars

Was greeted by the reception staff and only waited a couple of minutes before I was taken in to see Sarah, who took it in hand to repair my broken tooth. She and her nurse are fantastic - as are all... See more

Company replied

Rated 5 out of 5 stars

Due to a specific medication I was on, my usual dentist wasn't comfortable performing dental implants and suggested I visit Afonso and Chapel Dental. Afonso was ready to handle the procedure, explaini... See more

Company replied

Rated 5 out of 5 stars

I've been at this dentist for about 5 years. Excellent job with the work I've had done. Afonso, is an excellent dentist. Explains everything very well. I never feel any pain though out the work bein... See more

Company replied

Rated 5 out of 5 stars

I have been a patient for years and have always had the very best of attention and treatment from all the staff. I needed emergency treatment just before Christmas and was attended to on Christmas Eve... See more

Company replied

Rated 5 out of 5 stars

I have attended the practice since it opened in Great Wilbraham and 2 of my grandchildren are also patients and they are not at all worried or anxious about attending. I have always been treated for c... See more

Company replied

Rated 5 out of 5 stars

Flavio exudes a soothing and comforting presence, always handling his tasks with great care, ensuring the process is painless. During my usual cleaning appointment, he efficiently took care of a jagge... See more

Company replied

Rated 5 out of 5 stars

The dentist was exceptional with a really difficult extraction. He showed great concern for my wellbeing and stress. The whole process was swift and professional.

Company replied

Rated 5 out of 5 stars

I always feel a bit anxious going to the dentist but find Szuzanne calm, reassuring and she puts me at ease and is a skilled dentist.

Company replied

Rated 5 out of 5 stars

I have been with Chapel Dental for many years and have received excellent treatment in that time I have no complaints at all

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Rated 5 out of 5 stars

Dentist was caring and explained everything she was going to do. They were able to fit me in quickly for an emergency appointment.

Company replied

Rated 5 out of 5 stars

Friendly helpful staff, clear information and advice given. Very grateful for the care taken, thank you.

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Rated 5 out of 5 stars

Zsuzsanna has been my dentist for many years, and I can not imagine anyone better. Thorough, professional, thoughtful and cheerful, I consider myself fortunate to be her patient.

Company replied

Rated 5 out of 5 stars

Have been a patient for 9 years and always had excellent care from this surgery.

Company replied

Rated 5 out of 5 stars

I have been with Claire since she was n Bottisham. My crown presentation was not painful and I was at ease with Claire. She will be surely missed.This practice is great!

Company replied

Rated 5 out of 5 stars

I think you are GREAT...I've been coming to your practice for many years, and I'm very happy with the services you provide and your friendly staff team.

Company replied

Rated 5 out of 5 stars

Kind caring and expert staff. Everything explained and I felt that my health and wellbeing really mattered

Company replied

Rated 5 out of 5 stars

I received great care. The dentists were very kind and reassured me. They did a great job and it all went well.

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Hygienist
  4. Dental Implants Periodontist
  5. Emergency dental service
  6. Teeth whitening service

Written by the company

We are, at heart, a family practice – a team made up of Cambridgeshire’s own, that genuinely cares for the health of our community. Taking care of you, from the moment you walk through the door, offering a wide variety of dental treatments. We are driven to make the practice a leading dental provider in all of East Anglia, taking it from strength to strength both in the quality of dentistry it provides as well as the range of treatments it brings. We provide all kinds of NHS and private dental treatment, and patients from far and wide come to see us transform their smiles. We welcome you to Chapel Dental.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

48 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

No waiting for excellent service

After moving to the area in October 2024 we joined Chapel Dental and have received excellent treatment from day one.
My recent visit was for a slight adjustment to a new filling done 7 days earlier .
When I telephoned to request an adjustment I received a same day appointment and the matter was resolved very quickly
Thanks Bianca
John

18 March 2026
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your kind feedback. We’re delighted to hear you’ve had a positive experience since joining us and that your recent visit was handled promptly and efficiently. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I visited Chapel Dental on Wednesday…

I visited Chapel Dental on Wednesday for a wisdom tooth extraction. The staff were welcoming as usual and the surgery always spotlessly clean. The dentist and assistant were superb and had a very kind approach. I feel the extraction was professionally handled and helpful advice is given regarding after care. It’s a wonderful practice and I’m so happy I found them.

18 March 2026
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you so much for your kind words! We’re really pleased to hear you felt well looked after and that your experience was a positive one. We’ll be sure to pass your lovely feedback on to the team.

Rated 5 out of 5 stars

A wonderful dental practice

I visited Chapel Dental on Wednesday for a routine check up. The staff are always so welcoming and the surgery always spotlessly clean. The dentist is superb and has a very kind approach. I feel the examination is always very thorough and helpful advice is given. It’s a wonderful practice and I’m so happy I found them.

11 March 2026
Unprompted review
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Reply from Chapel Dental

Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience and that you found our team welcoming and your examination thorough. Your feedback means a lot to us, and we’re very glad you chose our practice. We look forward to seeing you again in the future.
-Chapel Dental

Rated 5 out of 5 stars

Maria and Leah were amazing

Maria and Leah were amazing. I first visited about a month ago after more than 30 years of being extremely nervous about going to the dentist and having not been for nearly 10 years. Today I’ve just finished my second treatment, and I left feeling completely relaxed and comfortable throughout my visits — something I honestly never believed would be possible.

Thank you both so much!

5 March 2026
Unprompted review
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Reply from Chapel Dental

Thank you so much for your kind review. We’re really pleased to hear that Maria and Leah helped make your visits comfortable and relaxed Your feedback means a lot to our team, and we’ll be sure to share your kind words with them. We look forward to seeing you again at your future visits.
-Chapel Dental

Rated 5 out of 5 stars

Had a tooth break leaving a hole in my…

Had a tooth break leaving a hole in my tooth which happened on a Friday night. As not in pain, phoned the following Monday morning, given an appointment that morning. Inspection, suggested treatment given, treatment completed immediately. How is that for service? Cannot be beaten. My thanks to the staff but particularly Suzsanna Cortelyesi (my apologies for any mis spelling of the name)

2 March 2026
Unprompted review
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Reply from Chapel Dental

Thank you for your kind review. We’re pleased we could see you quickly and resolve the problem for you the same day. Your feedback means a lot to our team, and we’ll be sure to pass on your thanks. We really appreciate you taking the time to share your experience.
- Chapel Dental

Rated 5 out of 5 stars

Simply the best!

I have been a patient for years and have always had the very best of attention and treatment from all the staff. I needed emergency treatment just before Christmas and was attended to on Christmas Eve at 8.00am!! That was service out of the top drawer and I would have to say beyond the call of duty. Well done!

28 January 2026
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your kind feedback. We’re very pleased to hear that you received excellent care when you needed emergency treatment. Your comments mean a great deal to our team, and we truly appreciate you taking the time to share your experience.
-chapel dental

Rated 5 out of 5 stars

Friendly and efficient staff

Friendly and efficient staff. Good service and flexible and helpful

26 January 2026
Unprompted review
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Reply from Chapel Dental

Thank you for your kind review! We’re glad you found our team friendly and helpful. We really appreciate your feedback and look forward to seeing you again.
-chapel dental

Rated 1 out of 5 stars

Used to be good. Now terrible!

​"I am very disappointed with the 'new' Chapel Dentist. While the building is new, the care is nonexistent. Today, I made a special effort to get my daughter to her morning appointment early to avoid traffic, yet we sat and watched as late arrivals were seen before us. The receptionist was uncaring and refused to be flexible, sticking to a list rather than managing the waiting room fairly. It feels like the focus has shifted entirely toward profit over patients.

20 January 2026
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for taking the time to leave a review and share your concerns. We are sorry to hear that you were disappointed with your experience. We would like to look into this further to ensure there has been no misunderstanding and to address any issues appropriately.
Please contact the surgery directly on 01223 881611, where a member of our team will be happy to review this with you and assist further.
We value patient feedback and appreciate the opportunity to resolve concerns wherever possible

Rated 5 out of 5 stars

Expert Dental Care I Could Feel in My Teeth and Gums

A genuinely reassuring dental experience. The dentist’s experience was clear from the start confident, precise, refreshingly gentle. Everything was explained calmly which helped put me at ease.

The treatment was thorough but comfortable, and my teeth and gums were treated with care rather than intimidation. For once, a dental appointment that felt professional, efficient, and surprisingly stress-free. Thanks to the whole dental care team!!

Highly recommended for anyone who appreciates expert hands and a dentist who knows exactly what they’re doing.

7 January 2026
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your kind words. We’re glad you had a comfortable, stress-free experience and truly appreciate your recommendation.
-chapel dental

Rated 5 out of 5 stars

Due to a specific medication I was on

Due to a specific medication I was on, my usual dentist wasn't comfortable performing dental implants and suggested I visit Afonso and Chapel Dental. Afonso was ready to handle the procedure, explaining the benefits and risks involved in detail, which really helped me feel confident in my decision to move forward.Throughout the process, Afonso and his team exhibited a high level of professionalism. They carefully explained each step, ensuring I was at ease and pain-free—something they achieved effortlessly. I wholeheartedly recommend this practice and its staff. The 2-hour round trip for each visit was absolutely worthwhile, and I can't thank them enough!

3 January 2026
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your kind feedback. We’re pleased to hear that Afonso and the team made you feel informed, comfortable, and well cared for throughout your treatment. We truly appreciate your trust and recommendation.
-chapel dental

Rated 5 out of 5 stars

Flavio exudes a soothing and comforting…

Flavio exudes a soothing and comforting presence, always handling his tasks with great care, ensuring the process is painless. During my usual cleaning appointment, he efficiently took care of a jagged edge on a crown that had chipped. The receptionists were equally supportive and attentive, making sure to inquire if the crown issue had been resolved.

1 January 2026
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your kind feedback. We’re pleased to hear that Flavio made your visit comfortable and pain-free, and that our reception team provided attentive and supportive care. We truly appreciate your review.
-chapel dental

Rated 5 out of 5 stars

Great dentist in a fantastic building

Great dentist in a fantastic building, no hanging around in the waiting room & all the staff are super friendly & efficient 🙂

22 December 2025
Unprompted review
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Reply from Chapel Dental

Thank you for your great review. We’re delighted to hear you enjoyed your experience and that our team and practice made such a positive impression 🙂
-Chapel dental

Rated 5 out of 5 stars

I've been at this dentist for about 5…

I've been at this dentist for about 5 years. Excellent job with the work I've had done.
Afonso, is an excellent dentist. Explains everything very well. I never feel any pain though out the work being done or the injections or after work the work is completed.

17 December 2025
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your lovely review. We really appreciate your continued trust over the years, and we’re so pleased to hear about your positive experience with Afonso and the care you’ve received.
-Chapel dental

Rated 5 out of 5 stars

I think you are GREAT...…

I think you are GREAT...I've been coming to your practice for many years, and I'm very happy with the services you provide and your friendly staff team.

17 December 2025
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you so much for your kind review. We truly appreciate your continued support and are delighted you’re happy with our service and team.
-Chapel dental

Rated 5 out of 5 stars

Excellent

I have attended the practice since it opened in Great Wilbraham and 2 of my grandchildren are also patients and they are not at all worried or anxious about attending. I have always been treated for check ups and one emergency appointment with kindness, gentleness and courtesy.

15 December 2025
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you very much for taking the time to share your kind feedback. We are delighted to hear that both you and your grandchildren have had positive experiences with our practice. Providing care with kindness, gentleness, and courtesy is very important to us, and your comments are greatly appreciated.
-Chapel dental

Rated 5 out of 5 stars

I always feel a bit anxious going to…

I always feel a bit anxious going to the dentist but find Szuzanne calm, reassuring and she puts me at ease and is a skilled dentist.

11 December 2025
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your kind feedback. We’re glad to hear you felt calm and at ease during your visit, and we really appreciate you taking the time to share your experience.
-Team chapel

Rated 5 out of 5 stars

Great service

All the staff are very friendly and professional, Alfonso has been my dentist for a few years now and he is just amazing, he explains everything and makes you feel so at ease as soon as you walk in. Flávio is the hygienist that I see and he is very similar in his approach. Thank you for being such a great dentist to use. A1 .

11 December 2025
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you so much for your kind review. We’re delighted to hear that you felt comfortable and well looked after, and that our team’s friendly and reassuring approach made such a positive difference to your visits. Your feedback means a lot to us, and we appreciate you taking the time to share your experience.
- Team chapel

Rated 5 out of 5 stars

Zsuzsanna is excellent.

Zsuzsanna has been my dentist for many years, and I can not imagine anyone better. Thorough, professional, thoughtful and cheerful, I consider myself fortunate to be her patient.

9 December 2025
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you john for such lovely words, we will be sure to pass this on.
-Chapel dental team

Rated 5 out of 5 stars

Kind caring and expert staff

Kind caring and expert staff. Everything explained and I felt that my health and wellbeing really mattered

3 December 2025
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your kind feedback. We’re so pleased to hear you felt well cared for and supported.
-chapel dental team

Rated 5 out of 5 stars

Was greeted by the reception staff and…

Was greeted by the reception staff and only waited a couple of minutes before I was taken in to see Sarah, who took it in hand to repair my broken tooth. She and her nurse are fantastic - as are all the staff I have spoken to.
Alphonso did an implant for me a few years ago, which is still looking good.

25 November 2025
Unprompted review
Chapel Dental logo

Reply from Chapel Dental

Thank you for your kind feedback. We’re glad your visit went smoothly and that Sarah, her nurse, and our reception team provided excellent care. It’s great to hear your implant from Afonso is still doing well. We appreciate your trust and look forward to seeing you again.
-chapel dental

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