Can’t say enough how great these guys have been - Rob a gentleman and a star what I thought would take weeks was day to get our brand new e-vitals. It’s a real eye catcher but means more because Chape... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently bought a new MG3 from St Helens. The first staff member we spoke to was Stuart who gave us all the information we needed and was extremely helpful. This led to me actually buying a new 76 p... See more
Company replied
Brilliant service, As somone who is also in the sales industry there was zero pushyness in the sales process and the extras were explain with the benefits and as somone who would usually say no to all... See more
Company replied
Picked my new Jaecoo5 EV from Warrington Showroom last week. My overall impression of everyone in there was excellent. Although Chris, the salesman I was dealing with was quite new, he was very th... See more
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Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1k reviews
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Replied to 90% of negative reviews
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Brilliant service
Brilliant service, As somone who is also in the sales industry there was zero pushyness in the sales process and the extras were explain with the benefits and as somone who would usually say no to all extras, i took everything as it was explained and not sold! Big shout out to David Slaone.
4 October 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave such a fantastic review.
It’s particularly pleasing to receive this feedback from someone who also works in the sales industry. We’re delighted to hear that you felt the sales process was relaxed and informative, with no pressure throughout.
Your comments about the additional products and services being explained clearly in terms of their benefits, rather than simply being sold to you, are a great reflection of the approach we aim to take. It’s fantastic to hear that David’s knowledge and approach gave you the confidence to choose the extras that were right for you.
We’ll be sure to pass your special mention on to David Slaone, who will be delighted to know his customer service stood out.
Thank you again for choosing Chapelhouse and for sharing your feedback. We hope you enjoy your new car and wish you many happy miles ahead.
Disappointing first experience of new car sales
Unfortunately, our experience with Chapelhouse Suzuki Wigan has been incredibly disappointing from the very beginning.
I genuinely thought buying a brand-new car would be a smoother and more enjoyable experience than buying second-hand, but somehow this has been the complete opposite. I think it sets a pretty poor precedent when, as the customer, you have to ring just to confirm that your car order has actually been placed.
Communication throughout the whole process has been extremely poor. We were originally told around eight weeks, then sometime in September, then the end of September. We are now into October and still don’t have the car, despite it already being on site in Wigan.
My husband has repeatedly had to chase for updates. Towards the end of September, we were led to believe there was a real push to get everything completed before month-end and that we may have the car by then. In reality, the urgency seemed to be around us signing the necessary paperwork before the end of September, which we did. Once that was signed, the urgency appeared to disappear.
Yesterday, my husband rang again and was told someone would get back to us, as we had previously been told we should be able to collect the car this weekend. Nobody called back.
He rang again this morning, only to now be told that the accounts team isn’t in to process our deposit payment, meaning we won’t be able to collect the car until at least Tuesday.
At this point, it isn’t even the delay itself that is the biggest frustration. It’s the complete lack of communication and the fact that we have had to continually chase for information at almost every stage.
I don’t know whether this is typical of the new-car buying experience, but based on ours, I certainly wouldn’t recommend buying a new car from Chapelhouse Suzuki Wigan. What should have been an exciting experience has been unnecessarily stressful and incredibly underwhelming.
3 October 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Katherine,
Thank you for taking the time to share such detailed feedback with us.
We’re genuinely sorry to hear how disappointing and frustrating your experience has been when purchasing your new car from Chapelhouse Suzuki Wigan. We completely understand why what should have been an exciting experience has instead felt unnecessarily stressful, particularly when you have had to repeatedly contact us for updates and clarity around your order.
We appreciate your concerns regarding the changing timescales, the lack of communication throughout the process, and the uncertainty around when your car would be ready for collection. We also understand how frustrating it must have been to be given the expectation of collecting the car at the weekend, only to then be told that this would not be possible due to the availability of the accounts team.
Regardless of the circumstances behind the delay, we recognise that you should not have been left feeling that you needed to continually chase for information. Clear, proactive communication is an important part of the customer experience, particularly when someone is waiting for a brand-new vehicle.
Your feedback has been shared with the relevant management team at Chapelhouse Suzuki Wigan so that the communication and processes involved in your order can be reviewed. We hope that once your new car is finally ready for collection, we can help turn your experience around and give you the positive experience you originally expected.
Thank you again for bringing this to our attention.
Kind regards,
The Chapelhouse Suzuki Wigan Team
Dealt with Mike for purchase of new…
Dealt with Mike for purchase of new Suzuki. Everything done very eaily and profesionally. New car located and sorted for hand over within a few days. Hassle free - great service
30 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Alan,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that Mike made the process of purchasing your new Suzuki so easy and professional. It’s great to know that he was able to locate your new car and have everything arranged for handover within just a few days, making the whole experience hassle-free.
We’ll be sure to pass your kind feedback on to Mike and the wider team.
Thank you again for choosing Chapelhouse. We hope you enjoy your new Suzuki and wish you many happy miles ahead.
Excellent service from Wes
Excellent service from Wes, listened to what I needed and didn’t rush me. Very knowledgeable and friendly. I would have no hesitation in recommending Chapelhouse and Wes in particular. Very pleased customer!!
28 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Amanda,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that Wes provided you with excellent service and took the time to listen to what you needed without ever making you feel rushed. His knowledge and friendly approach are exactly the qualities we want our customers to experience.
We’ll be sure to pass your kind words on to Wes, who will be delighted to know that his support made such a positive impression.
Thank you again for recommending Chapelhouse and Wes in particular. We’re so pleased to hear you’re a very happy customer and look forward to welcoming you back in the future.
Waited 2 hours for a service having…
Waited 2 hours for a service having lived 30 miles away . Arrived back 2 hours later to find car in same place I had left it !Not even started !
Eventually left , almost 2 hours after it should have been completed.
It had been washed as a bonus ! Thank you .
This was following my car not being ready when I purchased it .Took 6 hours to get ready .
They also gave me the wrong registration plate on delivery . I drove round for several months with the incorrect plate . So lucky there had been no accident.
The experience of my first new car was poor .
Very disappointed in the service .
29 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Gill,
Thank you for taking the time to share your detailed feedback with us.
We’re very sorry to hear about the experience you’ve had with Chapelhouse. We completely understand how frustrating it must have been to travel around 30 miles for your service, only to return two hours later and find that the work had not yet started. We’re also sorry that you were left waiting considerably longer than expected before being able to leave.
We’re equally disappointed to hear about the issues surrounding the preparation and delivery of your new car, including the delay in getting it ready and the incorrect registration plate. We appreciate how concerning this must have been and understand why these issues have affected what should have been an exciting experience with your first new car.
While we’re pleased that the car was at least washed, we appreciate that this does not make up for the delays and other issues you experienced. Your feedback has been shared with the relevant management and service teams so that the circumstances surrounding your experience can be reviewed.
Thank you again for bringing this to our attention. We’re sorry that we did not provide the level of service and care you should have received, and we appreciate you taking the time to let us know where we fell short.
Kind regards,
The Chapelhouse Team
What a great experience
Can’t say enough how great these guys have been - Rob a gentleman and a star what I thought would take weeks was day to get our brand new e-vitals. It’s a real eye catcher but means more because Chapelhouse made it all so easy & even fun - highly recommend this dealership including the coffee - thanks guys
28 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Lesley,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that Rob and the team made getting your brand-new e Vitara such an easy and enjoyable experience. It’s fantastic to know that what you expected to take weeks was completed in just days, and that Rob went above and beyond to make the whole process as smooth as possible.
We’re also pleased to hear that you enjoyed the experience at Chapelhouse, including the coffee. Your kind words about the team and dealership mean a great deal to us.
We’ll be sure to pass your fantastic feedback on to Rob and the wider Chapelhouse team.
Congratulations on your new e Vitara, and thank you again for choosing Chapelhouse and for your recommendation. We hope you enjoy many happy miles ahead.
Kind regards,
The Chapelhouse Team
Great help with my car from Quentin.
26 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Charley, Thank you for taking the time to leave your review. We're delighted to hear that Paul provided great support during your new car purchase at Chapelhouse OMODA & JAECOO Blackpool. It's fantastic to know that he helped make the process a positive experience for you. We really appreciate your kind feedback and will be sure to pass your comments on to Paul and the team. We hope you enjoy your new car and look forward to welcoming you back in the future.
Team members were lovely
Team members were lovely, helpful and down to earth. great experience.
19 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Emily,
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that you found our team members friendly, helpful and down to earth, and that you had such a great experience with us. It’s fantastic to know that the team made such a positive impression during your visit.
We really appreciate your kind feedback and look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse Team
Reply from Chapelhouse Motor Group
Hi Jas,
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that you found our staff so helpful and that you received plenty of useful information during your experience with us. It’s fantastic to know that the team made such a positive impression.
Thank you again for choosing Chapelhouse and for taking the time to share your feedback. We look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse Team
Fabulous!
Fabulous service today.
All queries were addressed and full explanations provided.
Very excited for new car.
Thank you
19 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Elaine,
Thank you for taking the time to leave us such a fabulous review.
We’re delighted to hear that you received such excellent service and that all your queries were addressed with clear and thorough explanations. It’s fantastic to know that you’re so excited about your new car!
Thank you again for choosing Chapelhouse. We hope you have a fantastic experience with your new car and enjoy many happy miles ahead.
Kind regards,
The Chapelhouse Team
Excellent experience
I recently bought a new MG3 from St Helens. The first staff member we spoke to was Stuart who gave us all the information we needed and was extremely helpful. This led to me actually buying a new 76 plate. Stuart handed me over to Lewis, he made the whole experience understandable. Both were extremely professional and friendly.
9 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Donna,
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that Stuart provided you with all the information you needed and was so helpful from the very beginning. It’s fantastic to know that his approach gave you the confidence to go ahead with your new MG3.
We’re also pleased to hear that Lewis made the whole experience understandable and straightforward, with both Stuart and Lewis providing such professional and friendly service throughout.
We’ll be sure to pass your kind feedback on to Stuart, Lewis and the wider Chapelhouse MG St Helens team.
Congratulations on your new MG3 and thank you again for choosing Chapelhouse. We hope you enjoy many happy miles ahead and look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse MG St Helens Team
Jaecoo5 EV
Picked my new Jaecoo5 EV from Warrington Showroom last week. My overall impression of everyone in there was excellent. Although Chris, the salesman I was dealing with was quite new, he was very thorough and super friendly. I did 'dither' a bit because I wasn't sure what car I wanted but Chris didn't push and stayed patient. He kept me updated, explained everything clearly, and made the handover as smooth and stress-free as it could be.
The car was perfectly presented and Chris took the time to go through the key features and paperwork without rushing us. Really great service all round, would happily recommend Chris and Chapelhouse to anyone picking up a new car.
10 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Lacy,
Thank you for taking the time to leave us such a fantastic and detailed review.
We’re delighted to hear that you had such a positive experience purchasing your new Jaecoo 5 EV from Chapelhouse OMODA & JAECOO Warrington. It’s fantastic to know that Chris provided such friendly and thorough service, particularly as you took your time deciding which car was right for you.
We’re especially pleased to hear that Chris was patient and never put you under any pressure, while keeping you updated and explaining everything clearly throughout the process. Making the experience as relaxed, straightforward and stress-free as possible is something we pride ourselves on.
It’s also great to know that you were happy with the handover and that Chris took the time to go through the key features and paperwork without rushing you. We’ll be sure to pass your kind feedback on to Chris and the wider Chapelhouse OMODA & JAECOO Warrington team.
Congratulations on your new Jaecoo 5 EV, and thank you again for choosing Chapelhouse and recommending us. We hope you enjoy many happy miles ahead and look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse OMODA & JAECOO Warrington Team
Sean was excellent thank you for my new…
Sean was excellent thank you for my new jaecoo love it
15 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Peter,
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that Sean provided such excellent service and helped make your experience of purchasing your new Jaecoo such a positive one. It’s fantastic to know that you’re loving your new car.
We’ll be sure to pass your kind feedback on to Sean and the wider Chapelhouse OMODA & JAECOO Blackpool team.
Congratulations on your new Jaecoo, and thank you again for choosing Chapelhouse. We hope you enjoy many happy miles ahead and look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse OMODA & JAECOO Blackpool Team
First service at Chapelhouse
I came here for my MG first service. I was greeted by a lovely lady despite I was over 10 mins. I asked if I could wait for my car and if they had somewhere for me to work from and she said of course and I got free coffee as well. I was passed over to Julie who booked me in etc and again friendly and courteous. My car was done in 2 hours and was vacuumed and washed. This was an overall a great experience for me and the staff in reception are brilliant! Thank you!
9 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Linda,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you had such a great experience when bringing your MG in for its first service. It’s fantastic to know that the team were so welcoming and accommodating, particularly when you arrived slightly late, and that Julie looked after you so well throughout your visit.
We’re also pleased to hear that your car was completed within two hours and returned to you washed and vacuumed. It’s great to know that the facilities allowed you to work comfortably while you waited and that the reception team made such a positive impression.
We’ll be sure to pass your kind feedback on to Julie and the wider Chapelhouse MG Southport team.
Thank you again for choosing Chapelhouse, and we look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse MG Southport Team
I had my Omoda 9 serviced at Warrington…
I had my Omoda 9 serviced at Warrington recently and I was very impressed with the service the offered. They kept me informed of the progress and sent a video of the work being done. Staff are very knowledgeable and are keen to help. a much better experience than I have had with BMW in the past.
26 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Paul,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you were so impressed with the service you received when having your OMODA 9 serviced at Chapelhouse OMODA & JAECOO Warrington. It’s great to know that the team kept you informed throughout and that you appreciated receiving a video of the work being carried out.
We’re also pleased to hear that you found our team knowledgeable, helpful and keen to assist. It’s particularly rewarding to hear that your experience compared so favourably with your previous experiences elsewhere.
We’ll be sure to pass your kind feedback on to the wider Chapelhouse OMODA & JAECOO Warrington team.
Thank you again for choosing Chapelhouse, and we look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse OMODA & JAECOO Warrington Team
Excellent Service from Start to Finish
I recently bought an OMODA 7 from Chapelhouse OMODA Warrington and I honestly couldn't be happier with the whole experience.
Chris was absolutely fantastic from start to finish. The level of service, communication and support throughout the process was exceptional. He kept me updated every step of the way, was always happy to answer any questions, and made the whole experience straightforward and enjoyable.
Nothing ever felt like too much trouble, and it's clear that Chris genuinely cares about providing excellent customer service.
Buying a new car can sometimes be stressful, but Chris made the entire process seamless. I would highly recommend him and Chapelhouse OMODA Warrington to anyone considering an OMODA.
Thank you, Chris, for such an amazing experience — I absolutely love my new OMODA 7!
7 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Wendy,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you couldn’t be happier with your experience purchasing your new OMODA 7 from Chapelhouse OMODA & JAECOO Warrington. It’s fantastic to know that Chris provided exceptional service from start to finish, keeping you informed, answering all your questions and making the whole process straightforward and enjoyable.
We’re particularly pleased to hear that you felt so well supported throughout and that nothing was ever too much trouble. We’ll be sure to pass your kind words on to Chris and the wider Chapelhouse OMODA & JAECOO Warrington team.
Congratulations on your new OMODA 7, and thank you again for recommending us. We hope you enjoy many happy miles ahead.
Kind regards,
The Chapelhouse OMODA & JAECOO Warrington Team
Came and spoke with Sean was amazingly…
Came and spoke with Sean was amazingly helpful, and went above and beyond to help us going over all our possible avenues to get a new car would definitely recommend to anyone who is looking to purchase a car and the excellent customer service we received.
6 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Gareth,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that Sean was amazingly helpful and went above and beyond to explore all the options available to you. It’s great to know that his knowledge, support and excellent customer service made such a positive impression.
We’ll be sure to pass your kind feedback on to Sean and the wider Chapelhouse team.
Thank you again for recommending us, and we look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse Team
Reviewing the Warrington Omoda Jaecoo…
Reviewing the Warrington Omoda Jaecoo site. Fantastic sales team and really helped me find the right car for my needs
8 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi David,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you had such a positive experience with the sales team at Chapelhouse OMODA & JAECOO Warrington. It’s great to know that the team took the time to understand your needs and helped you find the right car for you.
We’ll be sure to pass your kind feedback on to the team, and we really appreciate you choosing Chapelhouse.
We look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse OMODA & JAECOO Warrington Team
No hard sell
Quentin has been amazing with his understanding, patience and support on my new car journey
I was unclear what I wanted initially and there was no “hard sell” which I appreciated.
I have been several times to the showroom before making my final decision and it’s only Quentin’s kindness and patience that has kept me coming back
I have now chosen my new car and excited for it to arrive
6 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Fiona,
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that Quentin has been so understanding, patient and supportive throughout your new car journey. It’s particularly pleasing to know that you never felt pressured and that Quentin took the time to understand what you were looking for, even when you weren’t initially sure yourself.
We really appreciate your kind words about his approach and are thrilled that his support and patience helped you feel confident in making your decision. We’ll be sure to pass your feedback on to Quentin and the wider Chapelhouse OMODA & JAECOO team.
Congratulations on choosing your new car, and we hope you enjoy it when it arrives. We look forward to welcoming you back for your handover.
I recently purchased a Jaecoo 7 from…
I recently purchased a Jaecoo 7 from Chappell House Motor Group Blackpool and had a fantastic experience from start to finish. A special thank you to Quintin, who was professional, friendly, and extremely helpful throughout the entire process.
Quintin made everything straightforward and stress-free, taking the time to answer my questions and ensuring I was comfortable with every step of the purchase. His knowledge, honesty, and excellent customer service really stood out and made the experience enjoyable.
The car was presented in excellent condition, and the whole process was smooth, efficient, and hassle-free. I’m delighted with my purchase and would highly recommend Chappell House Motor Group Blackpool to anyone looking for a quality vehicle and outstanding customer service. Thanks again to Quinton and the team for such a positive experience.
8 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Michelle,
Thank you for taking the time to leave such a fantastic and detailed review.
We’re absolutely delighted to hear that you had such a positive experience purchasing your Jaecoo 7 from Chapelhouse OMODA & JAECOO Blackpool. It’s wonderful to know that Quinton was professional, friendly and helpful throughout, taking the time to answer your questions and make the whole process straightforward and stress-free.
We’re also pleased to hear that your new Jaecoo 7 was presented in excellent condition and that everything from the purchase through to handover was smooth and hassle-free.
We’ll be sure to pass your kind words on to Quinton and the wider Chapelhouse OMODA & JAECOO Blackpool team.
Thank you again for choosing Chapelhouse and for your recommendation. We hope you enjoy your new Jaecoo 7 and wish you many happy miles ahead.
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