My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
Company replied
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington. The offside rear stop light had just failed. Within 30 minutes, it had... See more
Company replied
James was so helpful throughout the entire process. He got the car ready quickly and in time for me needing it, even going the extra mile and valeting it himself when he knew there wouldn't be time to... See more
Company replied
Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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Dan gargan couldn't do more for us
Dan gargan couldn't do more for us, we came in and enquired with the help of our daughter Anita, we went through everything including a test drive, which was amazing, and also placed an order, albeit it took longer than we thought, but Dan reassured us and kept us informed, we are thrilled to be picking up our new car today and couldn't recommend chapelhouse southport omoda and Jacob enough,they are brilliant, we will be back soon!
25 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Pam,
Thank you for your wonderful feedback. We’re delighted to hear that Dan Gargan provided such attentive support throughout your journey, from your initial enquiry and test drive through to placing your order. It’s great to know he kept you informed and reassured along the way.
We’re thrilled that you’re collecting your new car today, and your recommendation means a great deal to us. Your kind words will be shared with Dan and the team.
We look forward to welcoming you back to Chapelhouse OMODA & JAECOO Southport in the future.
Best regards,
1/5 stars
1/5 stars - Took my car in for a major issue, paid for repairs, and it's still driving like trash 😒. They didn't even bother fixing the main problem. Money down the drain (over £2K) 😒Wouldn't recommend.
28 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Felix,
We’re very sorry to hear about your experience and that your car issue was not resolved to your satisfaction. This is not the standard of service we aim to provide, and we’d like the opportunity to investigate this further and make things right.
Please contact our customer experience team directly on customercarewiganpier@chapelhouse.co.uk so we can review the repairs, understand what went wrong, and work with you to find a resolution. Your satisfaction is very important to us.
Bought a car today
Bought a car today. Couldn’t be happier, excellent customer service from Stuart. Explained everything in detail, and any thing I was unsure of he was happy to explain and answered all my questions. One of the best salesmen I’ve ever dealt with, very informative. 😊
21 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Vicky,
Thank you for your fantastic feedback. We’re thrilled to hear that Stuart provided such excellent customer service and took the time to answer all your questions in detail. It’s great to know he made your car purchase a smooth and enjoyable experience.
Your kind words will be shared with Stuart, and we look forward to welcoming you back to Chapelhouse in the future.
Lovely friendly service from Dan.
Lovely friendly service from Dan.
Good communication and went out his way to make sure I got my Jaecoo on time
19 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Tamra,
Thank you for your kind feedback. We’re delighted to hear that Dan provided such friendly service and kept you well informed throughout. It’s great to know he went the extra mile to ensure you received your Jaecoo on time.
Your comments will be shared with him, and we look forward to welcoming you back to Chapelhouse Group in the future.
Felt heard and really good customer…
Felt heard and really good customer service
19 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Daisy,
Thank you for your feedback. We’re so pleased to hear that you felt heard and received a high level of customer service during your experience with us. That’s exactly what we aim to deliver for every customer.
We look forward to welcoming you back to Chapelhouse Group in the future.
Our Jaecoo experience
Aiden was very helpful in choosing the car what suited our needs would highly recommend chapel house
16 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Deborah.
We’re delighted to hear that Aiden was so helpful in finding the right car to suit your needs and made your experience such a positive one.
We’ll be sure to pass your kind words on to Aiden and the team at Chapelhouse Group. Thank you for your recommendation, and we look forward to welcoming you back in the future!
Dan was great
Dan was great, you were in safe hands from start to finish.
16 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback.
We’re delighted to hear that Dan provided such great service and made you feel in safe hands from start to finish.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again, and we look forward to welcoming you back in the future!
Came to look at car
Came to look at car, Dan Gargan helped me get
Accepted for finance then found me the perfect car; Dan is great guy really helpful funny guy made so welcome here at chapel house
16 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Jenna.
We’re delighted to hear that Dan Gargan provided such helpful and welcoming service, from getting you accepted for finance to finding the perfect car. It’s great to know he made the whole experience enjoyable and put you at ease.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again, and we look forward to welcoming you back in the future!
Wes was very helpful
Wes was very helpful. Unlike the red of the staff unfortunately.
14 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback,
We’re delighted to hear that Wes was very helpful during your experience with Chapelhouse Group. We’re sorry to hear that you found some of the other staff less satisfactory and appreciate you bringing this to our attention—we’ll review this internally to ensure a consistently positive experience for all our customers.
We’ll be sure to pass your kind words on to Wes. Thank you again for taking the time to share your feedback.
Came in to test drive the car and…
Came in to test drive the car and service from
Start to finish was absolutely fantastic. Dan in Jaecoo was brilliant from the get go, highly recommend this garage.
13 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Charlotte.
We’re delighted to hear that your experience from start to finish was fantastic and that Dan provided such brilliant service during your test drive. It’s great to know he made such a positive impression.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again for your recommendation, and we hope to see you again soon!
First car
This is my first car and the experience could not have been better. Dan was friendly and professional and explained and described everything perfectly, Dan also had all the answers to every question we asked. He allowed us plenty of time to look around the car and make a final decision. 5/5 all round.
12 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Poorbro.
Congratulations on your first car! We’re delighted to hear that your experience with Dan was so positive and that he took the time to explain everything clearly and help you feel confident in your decision.
We’ll be sure to pass your kind words on to Dan and the team at Chapelhouse Group. Thank you again for choosing us, and we wish you many happy miles in your first car!
Excellent service from Gary andrews
11 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, J. Scott.
We’re delighted to hear you received excellent service from Gary Andrews. We’ll be sure to pass your kind words on to him and the team at Chapelhouse Group.
Thank you again for taking the time to share your experience, and we look forward to welcoming you back in the future!
Just bought an Omoda 5 from Chapelhouse…
Just bought an Omoda 5 from Chapelhouse Warrington. Great experience from Tom and the team.
10 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Jo. We’re delighted to hear that Tom and the team at Chapelhouse OMODA & JAECOO Warrington provided a great sales experience and service. It’s fantastic to know they come highly recommended! We’ll be sure to pass your kind words on to Tom and the team. Thank you again, and we look forward to welcoming you back in the future!
Our new car collection was excellent…
Our new car collection was excellent today, besides the car being awesome our salesperson Jake Spencer was outstanding, coming in on his day off to ensure the handover went smoothly.
thank you Jake, a great experience.
7 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Dezzy.
We’re thrilled to hear that your new car collection at Chapelhouse Suzuki Wigan was excellent and that Jake Spencer went above and beyond, even coming in on his day off to ensure a smooth handover. It’s wonderful to know the experience matched the excitement of your new car!
We’ll be sure to pass your kind words on to Jake. Thank you again, and we look forward to welcoming you back in the future!
Great experience all round
I came to look around 6 weeks ago. Dan showed me around the different vehicles and I settled on the Jaecoo 7. He took the time to go through different finance options with various deposits and mileage allowances. I ordered the car and it came 6 weeks later as promised. Very happy with the car and the service provided by Chapelhouse. I will definitely return for my next vehicle.
5 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
hank you for your wonderful feedback, Luke.
We’re delighted to hear that you had a great experience from your first visit through to collecting your Jaecoo 7. It’s fantastic to know that Dan took the time to guide you through the different vehicles and finance options, and that everything arrived just as promised.
We’ll be sure to pass your kind words on to Dan. Thank you for choosing Chapelhouse OMODA & JAECOO Southport, and we look forward to welcoming you back when you’re ready for your next vehicle!
Omoda 9 Handover
Prior to purchase, test drive arranged at my convenience. Very impressed with the knowledge and friendliness of Dan Gargan the sales advisor. Very efficient service.
5 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your great feedback.
We’re delighted to hear that your experience arranging a test drive and purchasing your Omoda 9 was so positive. It’s fantastic to know that Dan Gargan provided such knowledgeable and friendly service, making the whole process efficient and convenient.
We’ll be sure to pass your kind words on to Dan. Thank you again for choosing Chapelhouse OMODA & JAECOO Southport, and we hope you enjoy your new car!
Do not use
Purchaed an MG 4 weeks ago, they agreed to put on the 12 months MOT.
On collection this wasn’t done and the key fob was broken, I was assured by Ray that an MOT would get booked and the key replaced.
I have called every week to get this sorted and still nothing done, happy to take your money but that’s it.
4 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We understand how frustrating it must be to have outstanding items following your vehicle purchase, particularly regarding the MOT and the key fob. This is not the level of service we aim to provide at Chapelhouse.
If you haven’t already done so, please contact our customer service team with your vehicle registration on customercarewiganpier@chapelhouse.co.uk, so we can investigate this further and work towards getting the MOT arranged and the key issue resolved as quickly as possible.
A great experience- thank you.
A great experience! Just bought a brand new blue Suzuki Swift...so easy, thanks to Gary Andrews who talked us through the whole process and was very helpful and patient at every stage. I'd definitely go back again. Thank you.
3 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Mary.
We’re delighted to hear that you had a great experience purchasing your new blue Suzuki Swift at Chapelhouse Suzuki Southport. It’s fantastic to know that Gary Andrews provided helpful and patient guidance throughout the process, making everything easy for you.
We’ll be sure to pass your kind words on to Gary. Thank you again, and we look forward to welcoming you back in the future!
Over the moon
We purchased our car from Aiden who was super helpful and very knowledgable of the product we were purchasing.
Aiden spent time ensuring that we were purchasing the right car for us.
We picked our car up yesterday and we love the car.
Thank you Aiden and team for the pleasant streamlined experience.
Absolutely flawless
Kel and Col
Ps Col said thanks for the coffee ☕️
2 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Kelly.
We’re absolutely delighted to hear that you’re over the moon with your new car and that Aiden provided such knowledgeable and helpful service throughout your purchase at Chapelhouse Group. It’s great to know he took the time to ensure you chose the right car and that the whole experience felt smooth and flawless.
We’ll be sure to pass your kind words on to Aiden and the team — and we’ll let him know Col appreciated the coffee too! ☕️
Enjoy your new car, and we look forward to welcoming you back in the future.
Thanks to leah at mg wigan for helping…
Thanks to leah at mg wigan for helping us buy a new car ,we are loving it and the after care also thankyou we recommend leah 100% to any buying a new car thakyou so much for your help .
27 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback.
We’re delighted to hear that Leah provided such great support during your new car purchase at Chapelhouse MG Wigan Pier, and that you’re loving your new car! It’s also wonderful to know the aftercare has met your expectations.
We’ll be sure to pass your kind words and 100% recommendation on to Leah. Thank you again for your support, and we look forward to welcoming you back in the future.
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