My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quentin has been amazing with his understanding, patience and support on my new car journey I was unclear what I wanted initially and there was no “hard sell” which I appreciated. I have been seve... See more
Company replied
James was so helpful throughout the entire process. He got the car ready quickly and in time for me needing it, even going the extra mile and valeting it himself when he knew there wouldn't be time to... See more
Company replied
Dan was brilliant today when we collected our new Jaecoo from Chapelhouse. From start to finish he was friendly, professional and really easy to deal with. He kept us updated, explained everything c... See more
Company replied
Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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First service at Chapelhouse
I came here for my MG first service. I was greeted by a lovely lady despite I was over 10 mins. I asked if I could wait for my car and if they had somewhere for me to work from and she said of course and I got free coffee as well. I was passed over to Julie who booked me in etc and again friendly and courteous. My car was done in 2 hours and was vacuumed and washed. This was an overall a great experience for me and the staff in reception are brilliant! Thank you!
9 September 2026
Unprompted review
I had my Omoda 9 serviced at Warrington…
I had my Omoda 9 serviced at Warrington recently and I was very impressed with the service the offered. They kept me informed of the progress and sent a video of the work being done. Staff are very knowledgeable and are keen to help. a much better experience than I have had with BMW in the past.
26 August 2026
Unprompted review
Excellent Service from Start to Finish
I recently bought an OMODA 7 from Chapelhouse OMODA Warrington and I honestly couldn't be happier with the whole experience.
Chris was absolutely fantastic from start to finish. The level of service, communication and support throughout the process was exceptional. He kept me updated every step of the way, was always happy to answer any questions, and made the whole experience straightforward and enjoyable.
Nothing ever felt like too much trouble, and it's clear that Chris genuinely cares about providing excellent customer service.
Buying a new car can sometimes be stressful, but Chris made the entire process seamless. I would highly recommend him and Chapelhouse OMODA Warrington to anyone considering an OMODA.
Thank you, Chris, for such an amazing experience — I absolutely love my new OMODA 7!
7 September 2026
Unprompted review
Came and spoke with Sean was amazingly…
Came and spoke with Sean was amazingly helpful, and went above and beyond to help us going over all our possible avenues to get a new car would definitely recommend to anyone who is looking to purchase a car and the excellent customer service we received.
6 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Gareth,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that Sean was amazingly helpful and went above and beyond to explore all the options available to you. It’s great to know that his knowledge, support and excellent customer service made such a positive impression.
We’ll be sure to pass your kind feedback on to Sean and the wider Chapelhouse team.
Thank you again for recommending us, and we look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse Team
Reviewing the Warrington Omoda Jaecoo…
Reviewing the Warrington Omoda Jaecoo site. Fantastic sales team and really helped me find the right car for my needs
8 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi David,
Thank you for taking the time to leave us such a fantastic review.
We’re delighted to hear that you had such a positive experience with the sales team at Chapelhouse OMODA & JAECOO Warrington. It’s great to know that the team took the time to understand your needs and helped you find the right car for you.
We’ll be sure to pass your kind feedback on to the team, and we really appreciate you choosing Chapelhouse.
We look forward to welcoming you back in the future.
Kind regards,
The Chapelhouse OMODA & JAECOO Warrington Team
No hard sell
Quentin has been amazing with his understanding, patience and support on my new car journey
I was unclear what I wanted initially and there was no “hard sell” which I appreciated.
I have been several times to the showroom before making my final decision and it’s only Quentin’s kindness and patience that has kept me coming back
I have now chosen my new car and excited for it to arrive
6 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Fiona,
Thank you for taking the time to leave us such a lovely review.
We’re delighted to hear that Quentin has been so understanding, patient and supportive throughout your new car journey. It’s particularly pleasing to know that you never felt pressured and that Quentin took the time to understand what you were looking for, even when you weren’t initially sure yourself.
We really appreciate your kind words about his approach and are thrilled that his support and patience helped you feel confident in making your decision. We’ll be sure to pass your feedback on to Quentin and the wider Chapelhouse OMODA & JAECOO team.
Congratulations on choosing your new car, and we hope you enjoy it when it arrives. We look forward to welcoming you back for your handover.
I recently purchased a Jaecoo 7 from…
I recently purchased a Jaecoo 7 from Chappell House Motor Group Blackpool and had a fantastic experience from start to finish. A special thank you to Quintin, who was professional, friendly, and extremely helpful throughout the entire process.
Quintin made everything straightforward and stress-free, taking the time to answer my questions and ensuring I was comfortable with every step of the purchase. His knowledge, honesty, and excellent customer service really stood out and made the experience enjoyable.
The car was presented in excellent condition, and the whole process was smooth, efficient, and hassle-free. I’m delighted with my purchase and would highly recommend Chappell House Motor Group Blackpool to anyone looking for a quality vehicle and outstanding customer service. Thanks again to Quinton and the team for such a positive experience.
8 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Michelle,
Thank you for taking the time to leave such a fantastic and detailed review.
We’re absolutely delighted to hear that you had such a positive experience purchasing your Jaecoo 7 from Chapelhouse OMODA & JAECOO Blackpool. It’s wonderful to know that Quinton was professional, friendly and helpful throughout, taking the time to answer your questions and make the whole process straightforward and stress-free.
We’re also pleased to hear that your new Jaecoo 7 was presented in excellent condition and that everything from the purchase through to handover was smooth and hassle-free.
We’ll be sure to pass your kind words on to Quinton and the wider Chapelhouse OMODA & JAECOO Blackpool team.
Thank you again for choosing Chapelhouse and for your recommendation. We hope you enjoy your new Jaecoo 7 and wish you many happy miles ahead.
Very friendly staff in sales department…
Very friendly staff in sales department and in service department. Would highly recommend
1 September 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Jacob,
Thank you for taking the time to leave us a review.
We’re delighted to hear that you found our sales and service teams so friendly, and that you would highly recommend Chapelhouse.
We really appreciate your kind feedback and will be sure to share it with the wider team.
Thank you again for choosing Chapelhouse, and we look forward to welcoming you back in the future.
CHAPELHOUSE WARRINGTON
CHAPELHOUSE WARRINGTON
Upon purchasing our Jaecoo j7 through the Warrington branch, we found the staff to be polite, helpful and informative of the vehicle. We later test drove the omoda c9, (thanks for loaning us your car Riki lol) and decided there and then we wanted to change cars! When we collected the omoda, everything went really smooth, from the app set up (thanks Matt! ) to getting the keys and driving home!
We have recommended this branch to a couple of friends, who have also gone on to purchase their cars from them with no issues.
I dont think we would purchase our next omoda or jaecoo from anywhere else!
22 September 2025
Unprompted review
Reply from Chapelhouse Motor Group
Hi Lynda,
Thank you for taking the time to leave such a fantastic and detailed review.
It’s wonderful to hear that you had such a positive experience when purchasing your Jaecoo J7 from our Warrington branch, and even better that your experience gave you the confidence to return when you decided to make the move to the OMODA C9.
We’re pleased that the whole process was so smooth, from the test drive through to collecting your new OMODA, and it’s great to hear that Riki and Matt were able to help make those experiences enjoyable along the way.
The fact that you’ve gone on to recommend us to friends, who have also chosen to purchase from the branch, really does mean a great deal to us. There’s no better compliment than customers trusting us enough to recommend us to people they know.
We’ll be sure to share your kind words with Riki, Matt and the wider Chapelhouse OMODA & JAECOO Warrington team.
Thank you again for your continued support and for choosing Chapelhouse. We certainly hope to see you again when it’s time for your next OMODA or Jaecoo!
Omoda, jaecoo warrington
Buying a new car should be a trouble free special event......and this purchase was not. Chris the sales guy was nice enough and polite but to many small mistakes/errors were made during the whole process..Over charged by £36 on my deposit, Battery immobiliser left on rear seat of car, found after pick up, New car mats not put in car had to ask the following day, Given new keys still in a plastic bag and not put together, EV battery level low on pick up...would have expected it to be charged up, Trouble setting up the App, should be done prior to pick up day and finally and most annoying is that nobody answers the phone...I called 8 times on the afternoon I picked up the car and got no answer. There just seemed a lack of urgency and professionalism during the whole process.
21 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Tony,
Thank you for taking the time to leave such detailed and honest feedback.
We’re sorry that your new car purchase did not provide the trouble-free and special experience you quite reasonably expected. While we’re pleased that you found Chris polite and pleasant to deal with, it’s clear that there were too many avoidable issues throughout the process.
We apologise for the incorrect deposit amount, the battery immobiliser being left in the vehicle, the missing mats and the keys not being prepared correctly. We also appreciate your frustration regarding the low EV battery level and the difficulties you experienced setting up the app. These are all details that should have been checked and resolved before you collected your new car.
Most importantly, we’re very sorry that you were unable to get through to us despite calling eight times on the afternoon of collection. We completely understand why this would have added considerably to your frustration and left you feeling that there was a lack of urgency and communication.
Your feedback has highlighted several areas where we need to improve our preparation, attention to detail and communication with customers. We’ll ensure your comments are shared with the relevant management team so that these points can be reviewed with the team.
We appreciate you bringing everything to our attention and sincerely apologise that your experience fell short of the standard we aim to provide. We hope we can address the outstanding issues and work towards restoring your confidence in Chapelhouse.
Picked up my J7.
Picked up my J7 with the help of Jacob. Super helpful!
19 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave your review.
We’re delighted to hear that Jacob was so helpful when you collected your new J7 and made the handover a positive experience.
We really appreciate your kind feedback and will be sure to pass your comments on to Jacob and the wider Chapelhouse team.
Thank you again for choosing Chapelhouse, and congratulations on your new J7. We hope you enjoy many happy miles ahead.
Great experience from start to finish
Great experience from start to finish. Helpful, informative, really amenable.
Thanks to Jacob for making the new car buying experience simple.
16 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that you had a great experience from start to finish and found the team helpful, informative and accommodating throughout.
It’s wonderful to know that Jacob made the process of buying your new car feel simple and straightforward. We’ll be sure to pass your kind words on to him and the wider team.
Thank you again for choosing Chapelhouse, and congratulations on your new car. We hope you enjoy many happy miles ahead.
Excellent service and Paul was…
Excellent service and Paul was brilliant love my car
13 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Abbie,
Thank you for taking the time to leave such a fantastic review.
We’re delighted to hear that you received excellent service at Chapelhouse and that Paul was brilliant throughout your experience.
It’s wonderful to know that you’re enjoying your new car, and we’ll be sure to pass your kind words on to Paul and the wider team.
Thank you again for choosing Chapelhouse, and we hope you enjoy many happy miles in your new car.
Don't trust them with anything!
Don't trust them with anything!
All the stereotypes you've heard about second hand car salesmen? Chapelhouse prove them all.
They sold us a 2022 Kia Sportage in January of this year. It was supposedly fully approved and serviced.
Within two weeks, the car completely conked out and required a replacement lambda sensor.
In May, the air conditioning expired.
Now, in August, both car keys have stopped working and need replacement batteries.
They also did not provide any paperwork, owner's manual, or service history for the car, despite repeated calls and repeated assurances that they would do so.
From day 1, when they messed us around on collection dates and then didn't even fill the full tank of fuel they promised, they've been nothing but trouble.
Avoid them like COVID.
31 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Patrick,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issues you have experienced with your Kia Sportage and, in particular, the ongoing difficulties you’ve had in obtaining the vehicle documentation and service history. We appreciate how frustrating this must have been, especially given the repeated assurances that these would be provided.
We’re also sorry to hear about the subsequent issues with the vehicle, including the lambda sensor, air conditioning and keys. We understand why the combination of these problems and your experience during the collection process has left you feeling so disappointed.
This is certainly not the experience we want for our customers. We take your comments regarding the communication and outstanding documentation seriously and would like the opportunity to investigate the circumstances fully.
Please contact our management team directly so that we can review your concerns and work towards addressing the outstanding issues with you.
We apologise for the frustration and inconvenience you have experienced and appreciate you bringing these concerns to our attention.
AIR BAGS SAFETY SYSTEM SWITCHED OFF!
I took delivery of an OMODA car on 9.7.26 from Chapelhouse Southport after becoming a victim of their many broken promises. However these turned out to be almost insignificant after I found out today that the passenger AIRBAG SYSTEM WAS SWITCHED OFF and had been since I took delivery! Any front seat passenger in my car (mostly my wife) has been at great risk to life and limb since July 9th 2026! What a great Pre-delivery examination that was! And guess what, I’m now advised to check the wheel nuts!!
10 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Michael,
Thank you for bringing this extremely serious concern to our attention.
We are genuinely sorry to hear about the issue you have experienced with the passenger airbag system on your OMODA. We completely understand why discovering that the system was switched off has caused you considerable concern, particularly given the potential safety implications for anyone travelling in the front passenger seat.
The standard we aim to deliver through our vehicle preparation and handover processes is clearly not reflected in your experience, and we appreciate how worrying this must have been. We are also sorry that you have been left with further concerns regarding the vehicle following its delivery.
We would like the opportunity to investigate this matter fully, including the circumstances surrounding the airbag system and the vehicle's pre-delivery checks, so that we can understand exactly what has happened and address your concerns appropriately.
Please contact our customer experience team directly on customercaresouthport@chapelhouse.co.uk so that we can discuss this with you and ensure the matter is investigated thoroughly.
We sincerely apologise for the concern and frustration this has caused you and your wife. Your feedback has been taken seriously, and we appreciate you bringing it to our attention.
Great service
Great service, Sean looked after very well, explained and details of the car we brought in an easy friendly manner, well organised with the car ready to test drive. A very pleasant experience from start to finish.
10 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
i Noel,
Thank you for taking the time to leave your review.
We’re delighted to hear that Sean provided such great service and made your experience so positive from start to finish. It’s fantastic to know that he explained the car and its features in a clear and friendly manner, while ensuring everything was well organised and ready for your test drive.
We really appreciate your kind feedback and will be sure to pass your comments on to Sean and the wider team.
Thank you again for choosing Chapelhouse, and we hope you enjoy your new car.
STAY WELL AWAY IF LOOKING FOR WORK
I worked at the Wigan site as a sales and service valeter and this place was an absolute shambles. Staff gossip far too much about customers and also fellow colleagues. The manager of Omoda site was also the manager of the MG Wigan site. He thought it would be a good idea to give his little brother a job cleaning the pitch cars without a valid driving licence. I'm sure its compulsory to have a driving licence in order to be hired for a valeting job as vehicles need to be driven to the valeting bay, unless a sales member of staff drives a car over into the valeting bay expecting miracles to happen and for the vehicle to be immaculate within 30 minutes or so. The days he was in work which was 2 days per week he would come into work stinking of cannabis and would be high as a kite, I'm sure his IQ was hovering around room temperature and was very slow at everything and it was clear no other company would give him a job so his brother the Branch manager employed him via a 3rd party valeting company. He used to get paid for a full week whilst the other 3 or 4 days he was off work he would babysit his brothers dogs back at home. Whilst he was off work it became apparent that I was completing 2 valeters jobs, This place is beyond a joke it was atrocious, there was staff leaving and coming every single week, parking is horrendous and majority of the vehicles have major paint defects. I would not recommend anyone to visit this branch unless it's absolutely crucial otherwise attend an alternative branch. I definitely would not recommend any jobs at the Chapel House Omoda/Suzuki branch in Wigan or the MG Wigan branch
8 August 2026
Unprompted review
Dealt with jacob
Dealt with jacob, was fantastic from start to finish. Would highely recommend going to see him to purchase your new car.
4 August 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Lorna,
Thank you for taking the time to leave your review.
We’re delighted to hear that Jacob provided such a fantastic experience from start to finish. It’s wonderful to know that he made your car-buying journey a positive one and that you would highly recommend him to others.
We really appreciate your kind feedback and will be sure to pass your comments on to Jacob and the wider team.
Congratulations on your new car, and we hope you enjoy many happy miles.
Check Previous MOT
I have used the Warrington garage since about 2018 and have consistently received good service. Last summer I traded in my car and assumed everything was fine; in March I had the MOT, and another garage I have used for over 20 years for servicing and MOTs noted three advisories from the previous test had not been corrected. One involved an oil leak. Chapelhouse stated that because these were advisories, they need not fix them or inform the customer prior to sale. It is my own fault for not checking, but when buying any used car, please review the previous MOT. The lesson is learned, and I will not use this garage again. As a long-term customer, I am very unhappy.
1 March 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Ian,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you feel disappointed following your experience with Chapelhouse Warrington. We appreciate that, having been a customer of ours since 2018, this situation has been particularly frustrating and not the experience you expected from us.
We understand your concerns regarding the previous MOT advisories and appreciate the importance of customers feeling confident and informed when purchasing a used vehicle. While MOT advisories are items noted for future attention rather than failures requiring immediate repair, we appreciate your feedback regarding the communication and expectations around these points.
We’re sorry to hear that this has affected your confidence in using us going forward. We value the loyalty of customers who have supported us over many years, and we would like the opportunity to review the details of your experience in more depth to better understand what happened.
If you would be willing to discuss this further, please contact our Customer Experience Team at customercaremilnerst@chapelhouse.co.uk with your vehicle details and contact information, quoting this review, and we will ensure your concerns are reviewed by the relevant team.
Thank you again for bringing this to our attention.
Jacob was amazing help me through…
Jacob was amazing help me through everything happy with the service happy with the car
30 July 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Gary,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Jacob provided such amazing support throughout your experience. It’s fantastic to know that he guided you through everything, made the process easy, and that you’re happy with both the service you received and your new car.
We really appreciate your kind feedback and will be sure to pass your comments on to Jacob and the wider team.
We hope you enjoy your new car and look forward to welcoming you back in the future.
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