Chapelhouse Motor Group - Suzuki Warrington Reviews 59

My daughter has been in dispute with this company for over 12 months. Been through the ombudsman which was a waste of time as they don't understand engine problems and the internal damage done when diesel gets into the oil. Chapel house Warrington lied to her and me from start to finish. The sales team from top to bottom seem to suffer from memory loss following our conversations. Buyer beware. Will never use this company again go to a reputable company

A Pleb in sales marched up to me with hearing difficulties. I Marched off. Warrington Branch.

Excellent service from Richard and his team in Warrington. A very friendly relaxed polite and professional experience from start to finish with no pressure at any time and Callum kept me informed of everything along the way prior to pick up. A Very smooth and comfortable buying experience - highly recommend.
Thank You

Ellen Hough

What can I say about Richard and his team… First class at the point of sale and when after sales advice and help is required, he has the answers.
He is friendly, knowledgeable, informed and re-assuring!
What more can a customer ask for?
Why go anywhere else, superb.

Great support this morning from sue. Very helpful friendly n polite, coffee good too, reassured me with a technical issue. John was good too helping me to connect my phone to the car. Thank u both for a stress free visit

Bought my second Vitara in December from Warrington Branch. Impressed with the reliability of the brand and the personalised service received. When someone damaged my bumper, Richard was reassuring that he would get it fixed at a decent price. Went straight away to the guys at back and got me a decent quote for their next visit. All sorted few weeks later. Other past dealers not interested once bought car but was impressed with the follow up service received when had this problem. Went the extra mile on my behalf.

I brought a Kia Stonic from Chapelhouse in May 2021. To seal the deal Patrick Campbell (who no longer works there) gave me free MOT’s for life and wrote this on my contract invoice. Every time I take my car for a MOT they argue with me saying he shouldn’t have done this and really I should pay, they make me feel like I’m the bad one and guilty for doing wrong. I’ve been advised that it is part of my contract with the dealership and they should honour it with out hesitation. My MOT is coming up this Tuesday and I’m dreading it. I suffer from anxiety I shouldn’t be made to feel like this. Disgraceful behaviour from a company. I accepted an offer in good faith and have it in writing, so they’re legally and ethically obliged to uphold it. If it happens this time I’m going to the The Motor Ombudsman.

Chapel house Warrington fantastic service from everyone at the dealership I will be staying with them for the inevitable future because of the excellent service they provide and they really look after you and your car thank you Mrs simpkin

Martin, Chris and Richard were excellent, friendly and delivered a brilliant service. I would recommend Chapelhouse on Folly Lane Warrington for anyone considering their next car.

Supposedly looked after by Martin at what we thought was an honest car dealership but has now turned out to be the most dishonest company we have ever dealt with. Quick to take our cash payment but fobbed off time and time again when it comes to reimbursing the £500 overpayment. Still waiting 2 months down the line so now we have to consider reporting them to the appropriate bodies.

Fantastic service. Jon Ogden and his colleagues helped me to match my needs and budget to the ideal used car. They are honest and straight forward. I would recommend this business to anyone.

I recently bought my latest Suzuki swift from here and dealt with Jon Ogden. He was absolutely amazing from start to finish. He found me exactly what I was looking for and was in touch at all times right up until completion. He made it a very pleasurable experience and I would highly recommend buying a car from here.
THANK YOU JON :)

I visited chapelhouse suzuki in warrington because I was interested in an MG3. Chris was amazing and took the time to explain the car and show me all the features. I felt comfortable and didn't feel pressured. I'll definitely be back!

What a easy and great experience,
Callum and Chris were exceptional!
Such a smooth transition from start to finish.
Highly recommend

I was looking for a swift for my wife. Jonathan Ogden has been extremely helpful. He provided me with all the information I needed despite reverting to him several times.
I would certainly go back to dealing with him again.

Very relaxed and professional service from start to finish.

Bought a car through ChapelHouse thinking it was a reputable dealer. Within a week of having it problems started. The instrument cluster wasn't working on the vehicle and it had over 2L of extra oil in the engine. This was fixed then once the vehicle was driven again it happened again. There response was to assume I wasn't driving it on long enough journeys, trying to dumb down a female driver. Was messed around for weeks currently going through the ombudsman to try and get a refund for a car that wasn't as described. 5 months on, still at a standstill with it all. ChapelHouse aren't interested, they don't answer calls or emails. Disappointed to say the least, quick enough to take the money. Steer clear. I'm in contact with the motoring ombudsman and now the BBC.
As to your response, you contact me. I've already lost £6500 to your company.

Bought my car from chapel house Warrington , I was impressed by the service they had provided my wife as she bought her car from there

Initially everything went smooth , until I had my first service and found out the warranty I had been sold and provided ment nothing and didn’t exist . The manager sorted the extended warranty out and apologised.

Roll on a few months and I had an issue with a tyre and needed to put the spare on . I so found out that my car neither had a spare / jack or equipment to change it

When I purchased the car the salesman made it clear this would all be present on the sale of the car . Luckily I was home and could sort the issue myself

I contacted chapel house Warrington on 12/8/24 about the issue . The manager once again said “ he would order a spare and jack and changing kit “

After a few weeks I still had heard nothing so call again . To be told Suzuki had non in stock . So they would locate one out of another car or off eBay . I made it clear I was bother if the wheel was new just as long as I had a spare wheel due to up coming trips

It’s now December 4 months on , I’ve had zero communication from them , not an email , phone call nothing , other than the cheek to ring me and try sell me another car

I don’t know what’s happened but the service has gone done the hill . I recommend this garage to so many people for buying a car , or even mots etc due to them being “ honest “ never trying tell you your car needs anything it doesn’t .

But I’ll never buy a car from them again due to this .

BEWARE OF THE CHAPALHOUSE SCAM
We paid for the car reservation £99. we didn’t like the car and asked for refund. After 4 weeks of communication, they didn't pay it back. They seems to cheating with this . So please don’t pay them for reservation. If you pay , Make sure pay through the credit card, at least you can claim back the money.
Worse service and cheating behavior. Attitude is wrong. BEWARE OF THE STEPHEN GLOVER , Manager ChapelHouse Suzuki .

Superb friendly experience. No hard sale. They listened to me, as the customer, and found the car that was best for me. Would recommend Suzuki Warrington for new and used car sales. Great team