Chapelhouse Motor Group Reviews 

Danielle handled our whole car process with nothing but professionalism, she was so welcoming, thorough, accommodating and friendly. I expected to be going through form after form, but it wasn’t the case. She made it so easy for us.

On a cold wet November morning it makes all the difference to be greeted at 8.15am with a big warm smile and hello good morning, Linda. Nicola at Chapelhouse Ainsdale always goes the extra mile and I am sure makes everyone feel very special. Excellent service from start to finish. A truly fantastic customer service experience.

Very impressed with how Joey handled the sale and after sales support during my purchase of a MG ZS recently. He goes the extra mile to make sure that client concerns and questions are dealt with. Approachable and friendly too.

very helpful approach at all times. When I went back joey was great 👍 absolute star and provides A star after sales service as well. thought I was in a Rolls Royce showroom. highly recommended .

We had a fantastic experience today with Brand Ambassador Joey. Joey was friendly, efficient, extremely knowledgeable and gave us a great deal on the car we purchased. He went out of his way to help us and explain everything . I would have no hesitation in recommending him to anyone looking to buy a new vehicle.

We placed our order for an MG3 in the very capable hands of Wes in the Sales Dept. The friendly and knowledgeable service that we received was really appreciated. Indeed ,all the staff that we engaged with were great.

I want to leave review on the perfect experience of purchase I had at Chapelhouse St.Helens with Chris . Chris has wide knowledge in the field . He is so friendly, professional and willing to share his information with the customer.

Excellent service from all the guys at Jaecoo. Especially Mike in service.

Well looked after as I waited for my car to be serviced, thank you nicole.

Just collected an MG3 hybrid plus from Southport sold to us by Joey, very nice man, showed us and explained everything clearly offered us help at anytime. Toni sorted all the paperwork out and again she was very helpfull. Would recommend highly.

Whenever we are in the market for a new car, we always choose Chapel House Southport. Over the years, we have found them to be consistently reliable, friendly, helpful, and trustworthy. Recently, we purchased another Suzuki car and the service was first-class. A special mention to Wes who guided us seamlessly through the buying process and went that extra mile in ensuring that it was such a positive, pressure-free experience. He was helpful, polite, cheerful, and professional, and is a true credit to Chapelhouse and Suzuki. Thank you, Wes, and all the team for the exceptional service. We highly recommend Chapel House Southport if you're looking to purchase a car.

⭐️⭐️⭐️⭐️⭐️
From start to finish, the service was absolutely outstanding in our Blackpool branch. Josh and Danielle were exceptional — their professionalism, warmth, and attention to detail made the entire experience effortless. Taking delivery of our stunning new Jaecoo was an absolute delight, and we couldn’t be happier!

Both Josh and Danielle went above and beyond to ensure everything was handled smoothly, keeping us informed at every step and making us feel completely at ease throughout the process. Their customer-focused approach and genuine care set a new standard for excellence.

We can’t recommend Chapelhouse highly enough — if you’re looking for a new car and want a seamless, enjoyable experience, Josh and Danielle are the dream team!

Review Date: 29th October 2025 Vehicle: Jaecoo Dealership: Chapelhouse Warrington
I am writing this review after an extremely negative, eight-month-long ordeal with Chapelhouse Motor Group, which has demonstrated an unacceptable level of customer contempt and an utter failure of compliance and leadership. I strongly advise any prospective customer to take their business to a reputable competitor.
The Problem: A Faulty Vehicle and Financial Loss
I purchased a new vehicle from Chapelhouse in March 2025. From day one, the car suffered from numerous critical faults and glitches. Despite repeatedly informing the Chapelhouse Warrington dealership of these issues, no substantive resolution was achieved over a six-month period.
When the manufacturer (Jaecoo) became unresponsive and unhelpful, I was forced to escalate the issue to my finance company. It is telling that they, unlike Chapelhouse or Jaecoo, acted professionally, took my complaint seriously, and ultimately offered to terminate my finance agreement. While this relieved me of future payments, it left me substantially out of pocket for six months of paying for a defective product, plus the cost of securing a fresh replacement vehicle and deposit.
Chapelhouse's Insulting "Final Response"
My formal complaint was lodged with the Chapelhouse Group Head of Compliance, seeking compensation for the financial losses, distress, and inconvenience caused by selling me a faulty car and failing to assist me.
Chapelhouse’s formal "Final Response" dated 21st August 2025 was a complete dismissal of all liability. It contained numerous factual inaccuracies, including the false claim that I had not been in communication with the dealership after April. Crucially, they adopted an insulting stance of total non-involvement, arguing that because they are not the manufacturer, they bear absolutely zero responsibility for the major faults in the vehicle they sold me.
The Final Tactic: Intentional Silence
Following this unsatisfactory dismissal, I sent a highly detailed, stern follow-up letter on 10th September 2025, copying senior figures including the Group Chairman and Managing Director, demanding they reconsider their position.
As of today, 29th October 2025, this communication has been met with absolute and complete silence. This deliberate refusal by the highest management within Chapelhouse Motor Group to acknowledge a customer who has been financially and emotionally damaged is a disgusting display of contempt and demonstrates an arrogant tactic to simply wait out the "nuisance."
The Verdict: Choose Another Dealer
Chapelhouse Motor Group has demonstrated that their responsibility to the customer ends the moment the sale is completed. When a major issue arose with a vehicle purchased from their franchise, they intentionally abandoned me, choosing to protect their own interests rather than honour their commercial and ethical obligations.
Customers have numerous choices in the market. Based on this appalling experience—months of unresolved stress, financial detriment, and being summarily ignored by senior executives—I strongly urge you to choose any dealership other than Chapelhouse. You deserve a dealer who stands behind the product they sell.
Please do not insult my intelligence with a standard, meaningless and insincere platitude like "we are sorry to hear you've had a bad experience." The damage has been done.

Recently purchased a Mazda CX 3 from Chapelhouse Southport. Wes spent a lot of time with us, explaining details on the car etc. Took it for a test drive and it was definitely add to basket. There was a couple of changes to plan, but they went above and beyond to get me on the road at short notice. I always felt like the priority was me which is so important. Even when I encountered an issue the morning after picking it up, they were straight on it.
I absolutely love my car and would 100% recommend Wes and the team at Chapelhouse.

Went to CH Blackpool to view an ex demo Jaecoo 7, but decided to go for a new one, spoke with Danielle in sales who was informative, professional and helpful.
Bought a new Jaecoo 7 in the colour of my choice and it was ready to collect 7 days later. Danielle constantly kept in touch to keep me updated on the progress and on handover day, she was simply outstanding.
There’s no hard sell required to sell the Jaecoo 7 and I am entirely satisfied with mine and the service I received
Danielle thank you so much for everything it is greatly appreciated 🙌🙌🙌🙌🙌

Danielle was amazing from start to finish, i came in to purchase a jaecoo but wasn’t sure about which model/spec etc. she really took care of me, described which was the best model for my exact needs, very knowledgeable and amazing customer service skills. I was a-bit unsure if i was even going to get a jaecoo at the start but after the wonderful experience i have with Danielle i purchased the vehicle. From the initial overview about the difference models through to fitting my car mats and me driving away with the car, she was consistently professional, very polite and friendly. I will definitely be a repeat customer and also refer any friends and family to Danielle!

Despite numerous visits to sort out the issue with my sat nav from my earlier review , after 4 months i have decided not to give anymore of my time to try and get it sorted .I will just put it down to experience and hopefully nobody else makes the same mistake i did in buying a car from Chapelhouse ( Southport )

Bought a brand new car in June from Bolton MG, still no log book despite numerous calls, emails & complaints and visits . Consistently fobbed off with promises that it will be sorted /investigated/resolved but still nothing.
Now considering taking the matter further , feel completely let down at the lack of customer service.

No pushy sales, and kept informed of progress of sale.

Just bought my new MG from Chapelhouse St Helens, what a fabulous experience from the beginning, I dealt with Alan and from the minute we stepped in the showroom he was great, very knowledgeable and friendly and put up with my million and one questions with a smile every time 😊 got me a great deal and I'm in love with my new car, would definitely recommend them to anyone and will definitely be back next time.