Chapsoflondon Reviews 

FAKE COMPANY AVOID
Bought a pair of of linen trousers from them ment to be sky blue arrived 17 days later dark blue and the quality is shocking
After several emails told send them back we will also give you 10% of your next purchase
Check out the address it’s also fake
£40 lost

**** ABSOLUTE COWBOYS ****
WHO SELL CHEAP CLOTHES FROM CHINA, THE WEBSITE IS BS. THEY TAKE YOUR MONEY AND DO NOT MAKE IT EASY FOR RETURNS. ONE MAN BAND ROBBING PEOPLE BLIND***** THE RETURNS MADE COSTING £30 AND STILL CHASHING FOR A REFUND!!!!

Terrible Terrible Terrible AVOID this company it’s not in London it’s China it’s took nearly 3 weeks for my hoodie to arrive and it’s absolutely terrible I ordered a Medium it’s more like an XS !! Horrible quality too too tight it’s just awful never EVER ever again would I buy from this company totally AVOID and the price I paid for this type of hoodie is scandalous totally totally just RUBBISH

These people are crook scammers. The goods are garbage and don't fit and returns have to be made to some backwater in CHINA at massive cost making it pointless. DO NOT BUY WHATEVER YOU DO

Ordered as i was getting desperate and it was the first one to appear on Google
Took about 3 weeks to turn up
The Chinese tracking number did make me feel as though id been duped
Came today ,a shirt for a wedding
Arrived in a nice bag ,its a good fit and the material is actually of a decent quality
For 25 quid honestly I can't moan but I might of been lucky
The reviews are awful online...pay your money and takes your chance
Im not complaining

Bunch of scammers. Please don’t ignore all the negative reviews. China products of terrible quality, fit, tailoring. Terrible customer service. I’m surprised they’re still allowed to operate. Avoid at all cost!!! There should be a campaign to clamp them down. Robbing people of their hard earned money. They advertise as a UK store, source and dispatch some cheap items from China far from what’s advertised on their website.

Another fraudulent Chinese knock off shop.

Chaps of London are not even in London. If you Google Map their address, which claims to be a clothing shop at 27 Old Gloucester Street, it’s actually a small block of flats.

This is exactly the same as Williams Plymouth, who claim to be a London clothing company based at 4 Princes Street, yet the Google image of that place is ‘Neat Burgers’!!!!

I managed to stop my transactions quickly enough that they didn’t go through with both companies but this is appalling fraud and needs stopping. Have reported both companies to trading standards for false advertising.

Chinese company producing cheap imitations. Avoid at all costs. Returns are expensive and not worth it plus they make it difficult.

Scammers, I wanted to return a product and despite their returns page showing a UK address they ask to return to China.

In addition it's a fake company, the company number on their website relates to a completely different company on company's house.

Total scammers

1 star cause can’t give none. 2 week wait time to receive underwear that was not the size advertised. Ordered 3xl and wasn’t even an xl at best. Wish I’d read the reviews. Thankfully paid with PayPal so shall be able to start the grievance process. Avoid this company.

DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS COMPANY!
The clothing comes from China, is extremely poor quality and is nothing like the items shown on the website. If you contact them they offer discounts or to send them back to China. Do not waste your money it is nothing more than a scam!

DO NOT BUY ANYRING FROM THIS SCAM COMPANY . ORDERED A FLANNEL SHIRT WAS CHEAP POLYESTER AND CAME FROM CHINA, PHONE NUMBER IS IN FRANCE. REPOTED TO MY CREDIT CARD. NOT IN LONDON IN CHINA

I ordered 3 items from their glossy (sic) on-line advertising and received much later than anticipated ill fitting, poorly, nay badly put together cloth. I will state their products are rubbish, absolute rubbish and no way did they indicate that the goods are produced and sent from China and not as seen advertised London.
STAY AWAY FROM THIS LAP SAP

I placed and paid for a order online, assuming it was coming from a London Store.
This store does not exist, its only a residential address, and the order come from China in about 2 weeks.
When the Jacket arrived it was far too small, and very POOR quality, and also the colour ordered did not match the discription.
I contacted Chaps and was offered an exchange for which there was a fee, or I could return the goods to an address they gave which was in China, all of which at my expense.
This would be very expensive to do, and not worthwhile.
DO NOT BUY from this company.
I also not that the "Company Registration" they show on their website is registered to another company DAA MEDIA SOLUTIONS LTD a micro company!

Ordered from Chaps size too small poor quality took over two weeks to arrive . Contacted them loads for return and refund. Then was told I have to pay more and offered the right size for handling charges. Still not been resolved . Absolutely rubbish customer service. Do not buy from this company. Scammers!!! All the way from China not London

AVOID. THERE IS NO SHOP AT THE ADDRESS. THE TELEPHONE CODE IS FOR FRANCE. THE ITEMS COME FROM CHINA AND ARE VERY POOR QUALITY. TOTAL SCAM

Scammers. Do not buy from them. Returned an item which they refused and parcel came back. Chaps of China.....not London!!

scam and lies
They advertise linen shirts and deliver disgusting polyester junk and don’t reply to emails

This is a TOTAL FRAUD and should be avoids at all costs

Stay away from this company—they are scammers. They cloned another website with similar products. They are not UK-based, as described on their site; instead, they ship their stock from China. The quality is very poor. I ordered linen shirts but received a wrinkled pile of fabric that was 35% cotton and 65% polyester. When I tried to return the items, I was told it would be too expensive to return them to China. They initially offered me a 20% refund, which was later increased to 25%. It’s a joke, and I wish I had read the reviews first!

PLEASE DO NIT BUY from this company. There clothes are of the poorest quality I have ever come across. When you return to the address on the package they then send you another address on another email. Then then offer you 25% refund. I never took the refund and I have reported them to Investigations and enforcement services. They have been dissolved since August 2024 but still trading. They are just fraudsters in my eyes. Just read everyone’s reviews.