I wish there was a zero star for both Chapter London and Debhenams, order outstanding and no communications. £85 is a lot of money to lose, I will escalate this to Ombudsman, please save yourself the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a Chapter London Jumpsuit via Wolf & Badger. Didnt turn up when stated, no communication from them. Eventually get an email to say its delayed but nothing else. Wolf & Badger were also chas... See more
I bought something via Debenhams and returned it and nearly 4 weeks later still waiting for my refund. I've emailed several times as well as escalated via Debenhams, with no response. They've basicall... See more
Edit to say- the store contacted me to let me know the website wasn’t accurate and they did offer refunds on sale items. Their communication was prompt and pleasant throughout and a refund was receiv... See more
Company replied
Company details
Written by the company
Chapter Clothing is a UK independent clothing store in Leamington Spa. With known brands and some surprising independent labels. Shop favorite brands and styles. Jeans, Coats, Tops, T-Shirts, Footwear. Replay, Selected, Asics, Onitsuka Tiger, HYMN, Che...
Contact info
15 park street, Leamington Spa, CV32 4QN, Leamington Spa, United Kingdom
- 01926334777
- info@chapter-clothing.com
- chapter-clothing.com
1.7
Bad
31 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic menswear shop with a little more!
Fantastic menswear shop in central Leamington. Great selection of mens clothes and shoes. They have now incorporated their Womenswear’s store; Verse upstairs. Now I can get my weekend clothing under the same roof!!
14 October 2021
Unprompted review
Great store
Great store
Item arrived in excellent condition and was competitively priced
Thank you!
14 October 2021
Very friendly customer service
Very friendly customer service, speedy responses and would be happy to shop online here again!
14 October 2021
What an awesome little independent jem…
What an awesome little independent jem this shop is!
Friendly staff and sensational range I do believe I’ve found my new wardrobe filling establishment
14 October 2021
Unprompted review
Lovely little boutique shop in…
Lovely little boutique shop in Leamington Spa.
Great choice of quality clothes. Staff are very helpful, knowledgeable and friendly.
thanks
14 October 2021
Unprompted review
Great quality product with sensible…
Great quality product with sensible prices and fast online shipping.
6 September 2019
Unprompted review
Reply from Chapter
Thanks. Much appreciated, glad you like our business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.