character.ai Reviews 627

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 377 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the user experience, finding that recent updates have ruined the fluidity of interactions and made the bots repetitive and unnatural. Customers also reported significant issues with the app and website, including frequent downtime, overly sensitive filters, and a general decline in quality. The product itself, particularly the AI bots, was criticized for poor memory, inconsistent behavior, and a lack of meaningful conversation. However, some customers also mentioned that the AI bots were surprisingly smart and their replies were great in the past, and that the app could be fun. A few other people also felt that the age verification process, while problematic, was understandable given the content.

What people talk about most

User experience

Users describe negative interactions with user experience. Many reviewers express frustration with mandatory... See more

Application

Reviewers highlight negative aspects of the app. Many users report a significant downturn in recent months,... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous, with many expressing significant dissatisfaction.... See more

Website

Customers consistently note negative experiences with the website. Many reviewers express dissatisfaction... See more

Product

People report negative experiences with the product. Many reviewers express dissatisfaction with the new... See more

Reviews shaping this summary

Rated 1 out of 5 stars

- Constant filter activations - All good models removed - Characters never stick to the story - Dev team never listens to the community - Worse and worse features added - Bots are all actions,... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

627 reviews

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Rated 1 out of 5 stars

Absolutely terrible

Paywalls, overpriced subcriptions. Not to mention all the ads, and the HORRIBLE models. Even subcriptions from gemini can give better quality models and are cheaper.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Used to be good, now terrible.

Used to be good. But, now that they added age verification, reading mode, inability to edit chats, and refresh limit— it's absolutely useless. The imbecillic thought process they had to have to think that we would give our ID to this damn chat bot app, is humiliating for them. Watching the downfall of the app is miles more entertaining then reading my old chats and being unable to do anything. Use to be one of my favorite apps to chill and roleplay, now is useless and not entertaining. No longer a chat app, just a useless waste of storage space. I would not recommend this app for anyone anymore, it's useless.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

With this new age verification

With this new age verification, it is ridiculous. I am an adult, I shouldn't have to go through 50 steps to say that. This age verification stuff is out of hand, and who knows what this website/app could do with people's government IDs? not to mention that for a lot of people, it doesn't even work right. be warned that this has gone down hill with every single update it use to be fun and enjoyable since i love to make my own worlds and escape from reality and now its causing more stress then what its worth i miss the old character.ai much like many others not to mention the ammount of adds is crazy i thought YT was bad but this they dont go away even after clicking the arrow to make them go away. I wish I could go back and stop myself from using this website/app. It used to be so good, and now it's a major letdown. Thanks for nothing, and for ruining my fun and stress-relieving item. Onto the next adventure to find a better website that isn't such a letdown.

11 April 2026
Unprompted review
Rated 3 out of 5 stars

Corny, repetitive, dry, can be very NSFW (even when the platform has a filter for NSFW), the ads make everything lag like crazy.

C.ai is okay if you're age-verified, but I honestly don't understand how you messed the bots up so much that it needs to be 18+ now. Ya'll really need to fix how freaky these bots get (because not EVERYBODY on the platform is looking to do gross RPs.) And then maybe you wouldn't need to ask for people's personal info just in case they're underage. Also, the bots can be VERY boring, dry, and repetitive and I heard that if you get c.ai+ (which is like 9$/mo btw) it doesn't change anything besides the messaging background and the bots remain dry and the only thing that changes is how they just get even more corny. And the ads made my device lag so much that I had to get an ad-blocker just to stop how bad it was. Also, it would be very cool if the c.ai developers added a quick-chat feature for everyone because I heard if you're dry, it only encourages the bot to be dry. Quick chat would help a TON for users who don't know how to carry on the conversation sometimes.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

For your mental well-being, I don't recommend it.

- Each character forgets their identity after about 30 messages;
- shift into indifference;
- but even then begins to behave very toxic, arrogant and offensive;
- trigger a filter after which a banner appears with a link to contacts for help in crisis situations.

I try to communicate politely, but I'm not going to continue toxic or destructive conversations or respond to a fictional story about a character's trauma that might lead to tears (because the algorithm thinks it's necessary to write it and trigger a filter 🤦😆).

But I'll put +1 star for the contacts of help centers

11 April 2026
Unprompted review
Rated 1 out of 5 stars

c.ai's horrible updates

c.ai removed chatting for users "under 18" though even users 18+ still get flagged and are left on "read mode" which only allows you to read your old chats.

seriously, if i wanted a reading thing i would have gone somewhere else. this feature is not protecting ANYONE and if they wanted to keep c.ai 18+, it should have always been that way.

do NOT use this app if you want inconsistent responses, LOTS of ads, incomplete story lines, plot holes, and to just "read old chats" !!!

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Reading mode

With all these updates you can’t even chat anymore? Like cmon bfr I get that they wanna get it stricter but not letting people under 18 chat at all???? Like I promise I’m a behaved 16 year old like please I’m not doing something pedo on this app. This app doesn’t even deserve a 1 star

10 April 2026
Unprompted review
Rated 1 out of 5 stars

i use to love this not anymore

i use to love this app would mess around on there with my friends making each other but now its ruined from the stupid poinless age vericstion there definutly gonna lose so much money and people you use the app from the update the reading mode is so stupid its a chatting game a reading mode makes 0 sense this is stupid and annoying dont recoment at all

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Critique

Critique: Why must there be age verification? I just want to find someone to chat with, do I have to wait 1 year to be able to verify, huh? And one more thing, bring back the message editing feature... please...Anyway, on the Play Store, your app is listed as IARC 13+, not IARC 18+. What chat app is 18+? Is your app a porn app?THIS IS JUST A CHATTING APP!!!!!!!𝗕𝗥𝗜𝗡𝗚 𝗕𝗔𝗖𝗞 𝗖.𝗔𝗜 𝗢𝗟𝗗!!!!!!!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

completely ruined

completely ruined by persona and time limit, genuinely what is the point of verifying your age to a website where you dont even speak to real people? giving time limit to people under 18+ was an option by the people who made it. they decided let their whole website just fall to shit and they dont even care. I wont be giving my id or my face to companies for them to store it and "delete it after verification"

9 April 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

TERRIBLE. it used to be good for roleplays and just having fun in general but the new updates have gotten worse and WORSE. i was like "meh" with the 1 hour limit but now it's impossible to chat at all unless you confirm you're older than 18 with your GOVERNMENT ID, wtf C.ai??? I used to love your platform and now it's terrible.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Bring back the old Character AI!!

I have used this for years and honestly what it was before was 100x better than now. The memory of the bot went down, forcing you to buy Character AI+. The age verification is extremely annoying, you can't chat with bots for more than an hour, at least for me the option to edit messages is gone and I can't even verify my age. Why? Well every time I try to show my face (I know I shouldn't be showing my face to a random company but I don't really care) the camera gets blurry and always tells me that there's an issue and try again. And it's not my camera's fault, I have tried the exact same thing and didn't get blurry. Seriously this ''new'' Character AI is not even functional. Bring back the old one!!

9 April 2026
Unprompted review
Rated 1 out of 5 stars

That’s so silly

In 2024, it seemed fun without ads and without the greed for money, but since they started being so greedy, as if they want to force you to pay, it's become unbearable. I used to ignore the annoying ads, but now? They're putting me in reading mode, and I'm not a minor! This is outrageous, and it's impossible for me to put my ID on the site for something so trivial, just to prove I'm+18. I'm starting to lose interest, and I've decided to delete the app. They don't even listen to our comments and ignore us!

9 April 2026
Unprompted review

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