These beautifully rendered personalized books make them the perfect unique gift for kids. The selection is not enormous, I do wish there were a bit more options for stories, but still my favourite go-... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extraordinary service! When I queried delivery date of my order it was addressed even while the company was closed for the festive season. My order was fast tracked and they ensured I received th... See more
We ordered a book for a little girl turing one and was really suprised to receive it. It had her name in and and a personal introduction as requested. I would recommend this company and product and... See more
I am thrilled with the custom made book, the end product has exceeded my expectations. From the time of placing my order to the time of receipt, I was impressed with the service. Love the interactive... See more
Company details
Written by the company
Personlised Books that bring your unique character to life!
Contact info
Port Elizabeth, South Africa
- customerservice@characterful.co.za
- characterful.co.za
4.8
Excellent
521 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless delivery
Seamless delivery, on time with no hassles. I loved the book and so does my daughter. Thank you
14 November 2022
The book is perfect
The book is perfect. It arrived slightly damaged which was disappointing but I assume it was the courier service. The book itself is amazing.
18 October 2022
My experience was absolutely amazing
My experience was absolutely amazing!
My only thing was the book was ordered for a boy and the box came pink, I almost fainted thinking it might have been a girl focused book, while order was for a boy.
Thanks
21 October 2022
The quality of the product is superb…
The quality of the product is superb and the committed time was upheld . the only thing I would recommend be improved was the courier company confirming that they were delivering that day - but a minor detail
17 October 2022
Your customer service is great
Your customer service is great. I love the books. I've bought 5 books. It is such a great gift. I would love for you to get a variety of stories. Looking forward to it. I'm not sure if I am missing how to view the whole book? I bought 2 books and have I seen the whole book would have changed my choices
19 October 2022
My girls absolutely love the book
My girls absolutely love the book, cant get enough of it. So happy that they are the characters, been reading ot over and over. Will definitely buy more. Highly reccomemded.
8 October 2022
Just loved with your books
Just loved with your books. This is the second one and our granddaughters are going to love reading it at Christmas.
Beautiful gift 🎁
13 October 2022
5 stars all the way
5 stars all the way, I was very happy with the service and quality of the books I ordered, I needed the products within a week and they managed to push my order.
Thank you so much characterful team, you are great 😊
26 September 2022
Beautiful and educational customized…
Beautiful and educational customized book! Would highly recommend as the perfect gift
9 September 2022
I had a very good experience!
I had a very good experience!! Thank you!
The quality of the book is amazing
9 September 2022
Friendly and efficient service from the…
Friendly and efficient service from the book recommendation to delivery. Thank you.
7 September 2022
Excellent product
Excellent product, with very fast delivery!
I am so happy with my custom book from Characterful - the story is great and interactive and the quality of the book is excellent.
Also very impressed by how quickly delivery was made - I requested express delivery and it came 3 days after making the order! Quick, really cute and hassle-free.
1 September 2022
My grandson loves his book so much
My grandson loves his book so much! He is shocked that the story is exactly him! Thank you so much. I've since ordered a personalized book for all of my grandkids, and hope that they hold their books dear to them throughout their lives.
30 August 2022
I was not pleased with the book
I was not pleased with the book. I dont know I expected something more hard wearing due to the fact that its an infant that will own it.
25 August 2022
Reply from Characterful
Hi Khathija,
We are so sorry to hear you are unhappy with your book. We can see that you ordered a softcover book, we do offer hardcover options in all our books for a more durable book.
If there is anything we can do to improve your experience, please email: customerservice@characterful.co.za
My husband and kids were just so…
My husband and kids were just so excited to see a book with their names in it. Such a priceless gift.
24 August 2022
The entire experience was excellent
The entire experience was excellent, from choosing the book to receiving the book. The quality and service was excellent. You will not go wrong ordering a product through them.
19 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.