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Characterful Reviews 521

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TrustScore 5 out of 5

4.8

Book Publisher
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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the personalized books, which are described as beautiful, well-made, and exceeding expectations. Many people highlight the efficient and fast delivery service, often noting that their orders arrived promptly and well-packaged. The ordering process is frequently mentioned as easy and straightforward, contributing to an overall positive experience. However, some customers experienced issues with delivery, including delays, lack of updates, or receiving incorrect items. A few people also expressed a desire for more variety in story options and customization, as well as cheaper delivery alternatives.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers praise the books as... See more

Delivery service

Customers generally express satisfaction with the delivery service, often highlighting fast delivery and... See more

Quality

Users describe positive interactions with quality, consistently praising the books for being well-made,... See more

Order

Reviewers highlight positive aspects of order. Customers found the ordering process easy and were impressed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These beautifully rendered personalized books make them the perfect unique gift for kids. The selection is not enormous, I do wish there were a bit more options for stories, but still my favourite go-... See more

Rated 5 out of 5 stars

Extraordinary service! When I queried delivery date of my order it was addressed even while the company was closed for the festive season. My order was fast tracked and they ensured I received th... See more

Rated 5 out of 5 stars

We ordered a book for a little girl turing one and was really suprised to receive it. It had her name in and and a personal introduction as requested. I would recommend this company and product and... See more

Rated 5 out of 5 stars

I am thrilled with the custom made book, the end product has exceeded my expectations. From the time of placing my order to the time of receipt, I was impressed with the service. Love the interactive... See more

Company details

  1. Book Publisher
  2. Book shop
  3. Childrens Book Shop

Written by the company

Personlised Books that bring your unique character to life!

Contact info

4.8

Excellent

TrustScore 5 out of 5

521 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I can not wait to order again! :)

I left my order to the very last minute and Characterful was still able to assist in every way possible.

I received my book the day they promised they would get to me and it came out absolutely perfect. The most special present to give to someone!

I can not wait to order again. The whole process was so much fun and worth every cent!

29 February 2024
Rated 5 out of 5 stars

Uniquely Brilliant

Thank you for the concept, it is wonderfully unique and a great gift. From start to finish the process was amazingly easy and fast. Loved the message in the story about bravery. I have already and would still highly recommend your services, well done on sending a beautiful book with my grand daughter starring in her own story. I also left a glowing review on Hello Peter even though you don't have an account with them.

4 March 2024
Rated 5 out of 5 stars

Birthday gift

My 4 year old nephew was very excited to see his & his cousins names in the story. He enjoyed the book. It's very colourful and fun.

4 March 2024
Rated 5 out of 5 stars

A wonderful book.

I was very impressed with Characterful’s lovely colourful website and the book I ordered is amazing.
It was delivered timeously and the actual quality and content of the book are superb. Lovely bright colourful pages that hold the little ones attention and at the same time teach them about capital cities of the world.
Very pleased with my purchase!

26 January 2024
Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience. From the design of the book, it went seamlessly all the way through the process. The book was loved as a gift. Thanks for a good customer experience.

16 January 2024
Rated 5 out of 5 stars

Just WOW!

Just WOW!

I ordered a book as a Christmas present and it was delivered within two weeks. The quality and print of the book was exceptional. I was very impressed. You will not go wrong ordering from Characterful. They have done a wonderful job.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

I am so impressed with the quality of the book. The whole process from ordering to delivery has been super smooth.

4 December 2023
Rated 2 out of 5 stars

Printing could be better…

The book is lovely, however the printing is not right. Every page has a thick white line across the top This is very off-putting. Especially considering how expensive the book was.

4 December 2023
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Reply from Characterful

Hi Nicole, I’m so sorry your order wasn’t up to scratch, that shouldn’t have passed QA. A member of our team will be in contact to send you a reprint and ensure you receive the correct quality.

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