I used the chat to find out why I was not able to place an order through Exchange. The immediate problem was quickly identified; the logon details still used an old email address. If I logged on to t... See more
Company replied
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See what reviewers are saying
The website is easy to use, easy to find what I was looking for and the products are clearly displayed. I did receive several confirmations which made me think I had placed multiple orders, but after... See more
Company replied
Charity Digital Exchange is a great and easy way for charities to save lots of money on software so they can spend it on front line services instead. We use them a lot. Also good advice and super help... See more
Company replied
Very pleased with ease of purchase of voucher towards discounted Wix subscription which has saved our charity several hundred pounds. Great value for money. Thank you.
Company replied
Company details
Written by the company
Charity Digital is a charity helping other UK charities to achieve more with technology. We educate the sector with articles, podcasts, webinars, and videos on essential topics, such as fundraising, service delivery, finance, artificial intelligence, and cyber security. We host online and in-person events, workshops, and webinars that provide charities with essential information and practical skills in areas such as grant-funding, budgeting, and accessibility.
Contact info
113-115 Fonthill Road, 2nd Floor London , N4 3HH, London, United Kingdom
- N/A
- customerservice@charitydigital.org.uk
- charitydigitalexchange.org
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Great and prompt service
Great and prompt service. Offering savings to charities that enable us to concentrate our efforts on our activities.
17 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Horrible log in experience
Where am I supposed to log-in?
My first attempts at signing in with my new computer took me to a page where I have no order history and have never done anything.
I then went to my old computer and logged in successfully, with my order history available, returned to the new computer and google chrome had me logged in complete with order history. I successfully placed my order.
Have now experimented, tried signing in by attempting to put goods in cart etc. Cannot understand why sometimes sign in takes me to the correct profile page and sometimes to a different page with no order history.
16 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service. We have made some website changes, hence why there may be some cached older pages on your older machine taking you directly to the main account page.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Charity Digital is invaluable to us
Charity Digital provides a service for curation of tools and resources that we, as a small and largely volunteer organization, would be otherwise unable to research and acquire. In this rapidly changing landscape for producing electronic media and messaging, the level of attention and assistance Charity Digital delivers for us is invaluable.
11 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Really easy to use
Really easy to use their services and very quick to respond.
Helping charities save money on IT!
6 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Fantastic that a charity like ours that…
Fantastic that a charity like ours that supports digital inclusion for the disabled can get a Free License for Adobe Express Premium. The girl on the chat helped a lot too!!
5 February 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
The process for purchasing and applying…
The process for purchasing and applying a Wix voucher is complicated and slow and I am not convinced that the £28 fee for the voucher represents that much of a saving.
4 February 2025
Reply from Charity Digital
Hi,
Thanks for your review, it only helps us further improve our service.
Please note once you request the offer, the fulfillment process is an automated process where by the order is fulfilled via partner platforms. This can take up to 3 working days during which you will receive the relevant emails with instructions to set up your discounted subscription.
Should you have any questions about any of our processes or offers, please feel free to reach out to us via our online Live chat service or you can also call us or email us via customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Helpful customer care
The description of the item I purchased was not clear. But Charity Digital engaged with my enquiry and quickly refunded me.
24 January 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
We're thrilled to now provide support via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Fantastic all round
Fantastic all round! Really good products available and the customer support is incredible! Really quick at helping with any questions you might have!
24 January 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
very easy service
30 January 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Very quick and easy to sign up
Very quick and easy to sign up. And great for our charity to have access to software we couldn't otherwise afford. Thank you.
24 January 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Great service for registered charities…
Great service for registered charities who are always struggling with managing there funding, to support and help others in society less fortunate. Charity Digital are a long trusted distributer of donated software licences, and may they continue forever, thank you Charity Digital
23 January 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Its great to get Free software for our…
Its great to get Free software for our charity!
22 January 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Without Charity Digital
Without Charity Digital, it would not be possible to generate professional graphics so easily and quickly for event and charity promotion. The access to Adobe Express software free of charge has been invaluable to a charity such as ours which operates on very limited funds and good will of volunteers.
11 January 2025
Reply from Charity Digital
Thanks for your review, it only helps us further improve our service.
Always happy to help!
Should you need any support at any point please do feel free to reach out to us via Live chat on our site, and as always you can contact us via phone or email if you prefer and we will be happy to assist you with your issue.
https://www.charitydigitalexchange.org/
customerservice@charitydigital.org.uk
Time wasted from the beginning…
Time wasted from the beginning following up Charity Digital's mission claim 'to help charities and non-profits maximise their impacts through digital tools.'
In reality, the only non-profits it provides discounted software are in fact charities. Misleading.
20 January 2025
Unprompted review
Reply from Charity Digital
Hi,
Thanks for your review, it only helps us further improve our service.
Please note the eligibility criteria for available technology offers is set by the our partner directly. Most partners offers are available globally and so the term non-profit can have a different meaning depending on the country, hence why you may non-profit on various partner pages. You can view the UK eligibility criteria on our website via the following link https://www.charitydigitalexchange.org/getting_started/eligibility_criteria
Should you have any questions as always you can reach out to us via Live chat, phone or email us via customerservice@charitydigital.org.uk
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