Bought a big experience: UCL Final 2026 Budapest. Support was great from the whole team, tickets were delivered 4 days before the event. I was worried that since it is a "third-party" seller (not Char... See more
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Customer service ignores questions about orders and gives fake information multiple times. Did not help me with anything regarding my order, promised to help but did nothing. I had to wait days for... See more
Company replied
Received a gorgeous guitar signed by Chris Martin - brand new and no issues! Staff were friendly, courteous and helpful. The package took a little while to leave the warehouse but not a big issue a... See more
Company replied
PRO: You can find a lot of good stuff at very good prices. Usually they respond very fast and meet your requirements. I was impressed by Leonardo M. who is very preoccupied with costumers care.... See more
Company replied
Company details
Written by the company
CharityStars is a leading charity auction platform providing exclusive access to celebrity-driven items and experiences while supporting charity.
Contact info
United States
- charitystars.com
4.1
Great
415 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Making the impossible possible …
Excellent service and clear instructions throughout auction process. Got the match worn signed footie shirt I know my son will love so I’m excited to see it when it gets here .
Amazing items for auction so I’m sure I will bid on other items in the near future .
Charity stars make the impossible possible 😎 something he could only dream of will be his Christmas present this year 🤩
4 November 2024
Unprompted review
Reply from CharityStars
Dear Ann,
Thank you so much for the fantastic feedback!
We're thrilled to hear that you enjoyed the auction process and that you were able to get a one-of-a-kind gift that your son will love. Knowing it’ll be a dream come true for him this Christmas makes us so happy!
We’re always excited to bring amazing, unique items to auction, so we can’t wait to welcome you back for future bids.
Thank you for being so supportive—together, we can make the impossible possible!
The CharityStars Team.
Great auction sitr
Just won my very first auction here. My card was declined because of the insufficient funds in my account. I wrote an email to them regarding this and got quick responses. In the end, I managed to make my payment. 10/10 for their service.
5 November 2024
Unprompted review
Reply from CharityStars
Dear Frankie,
Thank you so much for your review!
We're thrilled to hear that you had a positive experience with us.
We understand that issues related to payments can be frustrating, but we're glad we could help resolve it quickly.
Congratulations on winning your first auction on CharityStars, and we look forward to seeing you again soon.
If you need anything in the future, don't hesitate to reach out!
The CharityStars Team.
CS always deliver what they promise
28 October 2024
Unprompted review
Reply from CharityStars
Dear Andrew,
Thank you for your kind words!
We’re thrilled to hear that you feel we deliver on our promises.
Your support means a lot to us, and we’re committed to continuing to provide exceptional service.
If you have any suggestions or feedback, we’d love to hear from you!
The CharityStars Team.
I'll be back for more . . .
I had a wonderful experience dealing with CharityStars. They were very responsive to my questions and helped guide me through the process so I could end up with the items I wanted. Now I look forward to receiving them.
I'll certainly be back to purchase more in the future.
22 October 2024
Unprompted review
Reply from CharityStars
Dear RDW,
Thank you so much for your kind words!
We're thrilled to hear you had such a positive experience with us and that our team was able to assist you throughout the process.
We're just as excited for you to receive your items and can't wait to welcome you back in the future.
If you ever have any more questions or need further assistance, don’t hesitate to reach out. Looking forward to serving you again soon!
The CharityStars Team.
Charity Stars is a great site and easy to use
Charity Stars is a great site with some excellent memorabilia. It is really easy to navigate with specific sections for different categories. Great customer service as well.
15 October 2024
Unprompted review
Reply from CharityStars
Dear Jonathan,
Thank you so much for your kind words!
We're thrilled to hear you enjoy the variety of memorabilia and found the site easy to navigate. Providing great customer service is always a top priority for us, and it's wonderful to know that reflected in your experience.
We look forward to welcoming you back soon!
The CharityStars Team.
Everything perfect.
14 October 2024
Unprompted review
Reply from CharityStars
Dear Ignacio,
Thank you for your comment.
We're so happy to hear that everything was perfect with your experience.
We truly appreciate your support and look forward to serving you again!
The CharityStars Team.
Multiple purchase
Until now, everthing perfect.
Nice work to the all team of Charity Stars.
18 September 2024
Unprompted review
Reply from CharityStars
Dear Pedro,
Thank you for the kind words!
We're thrilled to hear everything has been perfect so far.
Feel free to reach out to me for any information.
The CharityStars Team.
Great overall !
Great overall service. We have access to great memorabilia and contribute to charities...can't ask for more. Keep up the great work !
16 September 2024
Unprompted review
Reply from CharityStars
Dear Alessio,
Thank you so much for your kind words!
We're thrilled you're enjoying our auctions and appreciate your support for our charitable efforts.
Your encouragement inspires us to keep delivering the best experience.
Looking forward to serving you again!
The CharityStars Team.
Very helpful and slick
Very helpful and slick. All for a great cause also. Win Win.
12 September 2024
Unprompted review
Reply from CharityStars
Dear Asa,
Thank you so much for your kind review!
We appreciate your words and support.
Feel free to contact us for any inquiries, and we look forward to seeing your bids again on our platform.
The CharityStars Team.
Smooth bidding .. trustworthy
Easy bidding .. never faced any problems nor delays .. smooth transactions been with th since 2020
12 August 2024
Unprompted review
Reply from CharityStars
Dear Faz,
Thank you so much for your feedback!
We're thrilled you've had a smooth and trustworthy experience with us since 2020. Your satisfaction is our top priority, and it's great to know that our bidding process and transactions have met your expectations.
We truly appreciate your continued support and look forward to serving you in the future!
The CharityStars Team.
I have bid and won on many occasions
I have bid and won on many occasions, and recommend to everyone. This site is very easy to navigate and notifications are quick so you can rebid in time.
1 August 2024
Unprompted review
Reply from CharityStars
Dear Paul,
Thank you so much for your positive review!
We're thrilled to hear that you've had great experiences with our site and that you find it easy to navigate. It's wonderful to know that our quick notifications have helped you stay on top of your bids.
We appreciate your recommendation and look forward to continuing to provide a seamless bidding experience for you.
The CharityStars Team.
Very bad experience
Very bad experience. Got a Beckett signed Leo Messi jersey and wanted to also get a LOA from the site but they refused because it was a fake sticker fake card and forfeit autograph. Haven’t received any refund yet because the site needs to get back this fake item. Be aware here. Don’t buy from the “donor” that sells framed jerseys and always put a ball of soccer or any sport he donated in the same pictures
2 May 2024
Unprompted review
Reply from CharityStars
Dear Daniel,
Thank you for your comment.
First of all, Charity and we are really sorry for this inconvenience. We take authenticity extremely seriously.
We requested proof that Beckett's email pertained to the Messi shirt, but we haven't received this verification. Nevertheless, we have still honored the return. The screenshots you provided could be related to any item.
We have yet to receive the item. Rest assured, we will process your refund as soon as the item arrives, as outlined in our terms and conditions. Unfortunately, we have had issues in the past with customers returning different items than they received.
We will send you the refund receipt as soon as we receive the item.
Thank you for your patience and understanding.
The CharityStars Team.
Ive used Charitystars on several…
Ive used Charitystars on several occasions - they are very quick to respond to any query and most informative - all dealings have gone great and I would recommend them to anyone.
21 June 2024
Unprompted review
Reply from CharityStars
Dear Mark,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you've had such positive experiences with us.
Our team takes pride in providing quick and informative responses to all queries, and we're glad to know that our efforts have made a difference for you.
We truly appreciate your recommendation and look forward to serving you again in the future!
The CharityStars Team.
Shipping
Shipping was very fast and the shirts were perfect as in the auction, and packaged very well.
14 June 2024
Unprompted review
Reply from CharityStars
Dear Luca,
Thank you for your fantastic feedback!
We're delighted to hear that your shirts arrived quickly and in perfect condition, just as described in the auction.
We take great care in our packaging to ensure your items reach you safely.
We appreciate your support and look forward to serving you again in the future!
The CharityStars Team.
Great service
Great service and communication. I have bought several match worn football shirts on the website and they have all arrived with COA's and well packaged, including tracking etc.
14 June 2024
Unprompted review
Reply from CharityStars
Dear Calvin,
Thank you so much for your kind words and positive review!
We're thrilled to hear that you're happy with our service and communication.
It's great to know that your match-worn football shirts have arrived with their certificates and in excellent condition.
We always strive to ensure our customers have a seamless and satisfying experience, including providing tracking information for peace of mind.
We look forward to serving you again soon!
The CharityStars Team.
Great service
I bought an unwashed signed football jersey.
Communication was clear and complete.
Delivery was super quick and the product arrived in perfect conditions.
I will definitely use their services again.
13 June 2024
Unprompted review
Reply from CharityStars
Dear Simone,
Thank you so much for your kind words and positive review!
We're thrilled to hear that you were pleased with the communication, delivery speed, and condition of your signed football jersey. It’s great to know that you had a wonderful experience with us.
We look forward to serving you again in the future!
The CharityStars Team.
Great Things and great support!
I bought a couple of things. Everything was in a very good condition and worth the money. For some special items i contacted the support. Leonardo was very helpful and responded very quickly. So, thank you very much! I will keep in touch!
4 June 2024
Unprompted review
Reply from CharityStars
Dear St.Weigelt,
Thank you so much for your wonderful review!
We’re delighted to hear that you found our products to be in excellent condition and worth the investment.
We're especially pleased to know that Customer Care was able to assist you quickly and effectively with your inquiries.
Your satisfaction is our top priority, and your kind words motivate us to continue providing great products and support.
We truly appreciate your feedback and look forward to serving you again in the future.
Please don’t hesitate to reach out if you need anything else. We’ll be happy to help!
The CharityStars Team.
Good experience and special thanks to Leo
As a long-term customer for several years, my experience with CharityStars has always been excellent. I want to thank the customer service staff for their patience and support, and I would like to extend a special thanks to Leonardo Muselli by saying "Thank you very much."
30 May 2024
Unprompted review
Reply from CharityStars
Dear Xiaoyao,
Thank you so much for your wonderful review!
We're thrilled to hear about your positive experiences with us over the years. It's been our pleasure to serve you, and we greatly appreciate your kind words about our customer care team. We will make sure to pass along your special thanks to them!
We look forward to continuing to provide you with excellent service.
If you ever need anything, please don't hesitate to reach out.
The CharityStars Team.
Charity Support at its best
Outstanding product support and charity work, highly recommended
20 May 2024
Unprompted review
Reply from CharityStars
Dear Craig,
Thank you so much for your wonderful review!
We are thrilled to hear that you had a great experience with our product support and appreciate our charity work.
Your recommendation means a lot to us.
We're committed to maintaining this level of service and continuing our efforts to make a positive impact.
If you ever need any assistance, please don't hesitate to reach out. T
Thank you for being a valued part of our community!
The CharityStars Team.
Great auction site for charity!!!
Great auction site for charity! Very straight forward and secure. Items are excellent quality and certified. The staff is very helpful as well! Leonardo Muselli has been great answering my questions promptly!
7 May 2024
Unprompted review
Reply from CharityStars
Dear Mr.Sneed,
Thank you so much for your fantastic review!
We're thrilled to hear that you had a great experience with us.
Providing a straightforward and secure platform is our priority, and we're delighted that you found our items to be of excellent quality and certified.
Our team is dedicated to being helpful and responsive, so it's wonderful to hear that we were able to answer your questions promptly.
Your support means a lot to us and the causes we serve!
The CharityStars Team.
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