Charles & Dean Reviews 

950
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, noting how helpful, patient, and professional team members are when guiding them through every step of the journey. Many people mention that advisers go above and beyond to answer questions and secure the best possible finance options without any pressure. People deeply appreciate the remarkably fast response times, smooth communication, and clear updates provided throughout the entire process. Consumers consistently praise the highly efficient service, explaining that everything is handled with absolute professionalism, very little fuss, and complete peace of mind from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and efficient service throughout the... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, efficient, and professional... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were consistently... See more

User experience

People report positive experiences with user experience, highlighting a smooth, quick, and completely... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers frequently highlight quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I very rarely leave reviews due to my busy lifestyle of running a business, working a full time job and raising a little boy but I genuinely feel the need to share what an excellent service Olivia a... See more

Company replied

Rated 5 out of 5 stars

I’ve used Charles & Dean on a couple of occasions, Tim has been absolutely fantastic in finding us the correct finance. I never felt pushed into anything and he was straight up front all the way,... See more

Company replied

Rated 5 out of 5 stars

Really helpful and patient responses from Dorian and the team at Charles and Dean, making the process of buying a new car very easy. The amount of scenarios they ran really helped me make the right de... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience working with Dylan & Cameron, extremely helpful, they went above and beyond to keep me happy and clear any obstacles in our path. This is the first time I’ve used Charles & Dean a... See more

Company replied


Company details

  1. #9 of 96 best companies in Finance broker
  2. #6 of 104 best companies in Alternative Financial Services
  3. #1 of 15 best companies in Auto broker
  4. #7 of 63 best companies in Car finance and loan company
  5. #11 of 169 best companies in Non-bank financial service

About Charles & Dean

Written by the company

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Explore Vehicle Finance

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About Us

At Charles & Dean, we offer finance solutions with a difference. We focus on you, and our knowledgeable specialists arrange bespoke and competitive finance packages suited to your unique circumstances. We pride ourselves in our approachable customer service.

We can provide a range of independent finance options to help businesses and individuals thrive, from Asset and Vehicle finance through to Cash Flow finance.

We work collaboratively across all sectors, whatever your need – a specialist piece of equipment, new premises, increase innovation and growth reducing risk – we work to know you, tailoring solutions to enable your plans prosper.

We help individuals fund their dream cars whether it is a high value vintage car, supercar or daily run-around.

Through a network of trusted partnerships, in depth financial and market knowledge, we identify the best financial products and solutions that are right for you and your commercial needs.

Visit Charles & Dean's website


Contact info

5.0

Excellent

TrustScore 5 out of 5

950 reviews

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5.0

All reviews

(950)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Charles and Dean - 5* service

Charles and Dean have been fantastic in all my dealing with them - I’ve financed two cars from them and each experience was amazing right from the quote to signing the agreement. They are also flexible and respond promptly to any last minute changes and requests. The team in particular Dorian Claudia and Emily were brilliant and I’ll look forward to doing more business with them in the future. Thank you all.

31 March 2026
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Reply from Charles & Dean

Thank you Mike for your continued support! We are so happy to hear that Dorian, Claudia and Emily provided you with an amazing experience by being flexible and communicative. We are looking forward to working with you again in the future. Enjoy the F430!

Rated 5 out of 5 stars

Far better than main dealer

Able to find a great deal and much better than the main dealer (who wanted £13k commission!)
Supportive throughout the process with daily updates and pulled out the stops to get across the line before settlement deadline

23 March 2026
Unprompted review
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Reply from Charles & Dean

Thank you for your kind words! We are so pleased to hear that our team were able to provide you with a supportive experience and were able to offer a lower rate than the dealer! We would love to support you again in the future.

Rated 5 out of 5 stars

Great experience

Easy, seamless experience with staff that were responsive and helpful. No pushy sales, just a consultative, helpful approach - exactly what I was looking for

19 March 2026
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Reply from Charles & Dean

Thank you for your lovely review! We are so pleased to hear that our team were able to provide you with a seamless and responsive experience. Please don't hesitate to reach out again in the future!

Rated 5 out of 5 stars

Excellent service and support

Angus and Beth were excellent in handling all my quotes and nuances. Angus had a lot of patience to finally get me the number I was after from a finance perspective.
Beth did a great job in explaining all the steps and ensuring the money was deposited in time for me to collect.
I hadn't used C&D before so it's always a risk who you would deal with but both Angus and Beth are a credit to the company, thanks both!

12 March 2026
Unprompted review
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Reply from Charles & Dean

Thank you for leaving us such a wonderful review! We are so happy to hear that Angus and Beth provided you with excellent service by being patient and supportive. We would love to support you again in the future!

Rated 5 out of 5 stars

Fantastic service and very efficient…

Fantastic service and very efficient music better than the dealer to work with and a much cheaper option.

20 March 2026
Unprompted review
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Reply from Charles & Dean

Thank you for your kind words! We are so pleased to hear that our team were able to provide you with a fantastic and efficient experience. We would love to support you again in the future!

Rated 5 out of 5 stars

Seamless process with Emily and Jack

Seamless process with Emily and Jack. Both were very professional and kept me up to date at all times. Couldn’t recommend enough!

24 March 2026
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Reply from Charles & Dean

Thank you for your lovely words! We are so happy to hear that Emily and Jack were able to provide you with a seamless experience. Please don't hesitate to reach out if you need support again!

Rated 5 out of 5 stars

Great service and value

Great service and very happy to have used them to go ahead with HP for my new car.
Easy process with down to earth people on the other side of the phone.
Only reason for maybe leaning towards a 4.9 is that I almost went with someone else over the weekend and seemed a little too relaxed/ not bothered if I went with them, In some ways that is good as it shows they are not pushy sales people but as a customer don’t be afraid to ask them for options and get them to engage. Great value and will be using them for any future car deals and recommending them.

23 March 2026
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Reply from Charles & Dean

Thank you Cameron, for leaving us such a lovely review! We are so happy to hear that our team provided you with great service. We would love to support you again in the future.

Rated 5 out of 5 stars

Huge shoutout to Dorian for arranging…

Huge shoutout to Dorian for arranging the finance on my Ferrari — absolutely outstanding service from start to finish.

His attention to detail was second to none, making sure every part of the process was handled perfectly. What really stood out was how smooth and quick everything was — no stress, no delays, just seamless execution.

If you want someone who genuinely knows what they’re doing and makes the whole experience effortless, Dorian is your guy. Highly recommend!

10 March 2026
Unprompted review
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Reply from Charles & Dean

Thank you for leaving us such a wonderful review! We are so happy to hear that Dorian provided you with such outstanding service, keeping an eye on the details and helping create a seamless process for you. We would love to support you again in the future. Enjoy the Ferarri!

Rated 5 out of 5 stars

Great team

Great team, very responsive and helped me with the right solution I needed quickly with the situation I was.

Thanks Andrew and Gracie, would highly recommend to anyone.

23 March 2026
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Reply from Charles & Dean

Thank you for your lovely words! We are so happy to hear that Andrew and Gracie were able to provide you with such a positive experience. Please don't hesitate to reach out if you need support again. Enjoy the Panamera!

Rated 5 out of 5 stars

No1 for service

Right from the beginning the team understood what I wanted and walked me through every step of the way. Even some F2F interaction! Brilliant service all the way

19 March 2026
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Reply from Charles & Dean

Thank you for your kind words! We are so happy to hear that our team were able to provide you with brilliant service. Please don't hesitate to reach out if you need support again!

Rated 5 out of 5 stars

Charles & Dean took the time to listen…

Charles & Dean took the time to listen to my needs and understood how to provide the assistance I needed with clean contracts.
They are very professional, efficient in their processes and very helpful in guiding their clients.
I have now gone into a medium term business relationship with them as I now hope to build my own business and really appreciate the support they have provided this far.
Many thanks to their team!!!!😊

18 March 2026
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Reply from Charles & Dean

Thank you Nicholas for leaving us such a wonderful review! We are so happy to hear that our team provided you with such a positive experience by being efficient and professional. We are excited to continue working with you as you grow your business!

Rated 5 out of 5 stars

Excellent service received from Oliver…

Excellent service received from Oliver at Charles and Dean. Will be using them again. Thank you.

6 March 2026
Unprompted review
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Reply from Charles & Dean

Thank you for your kind words! We are so happy to hear that Oliver was able to provide you with excellent service. Please don't hesitate to reach out if you need support again!

Rated 5 out of 5 stars

Fantastic service once again

I have just completed my third transaction through Charles & Dean. They are an absolute pleasure to deal with and I would highly recommend over other brokers I have used in the past.

9 March 2026
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Reply from Charles & Dean

Thank you so much for your continued support! We are so pleased that you have had another positive experience with our team. Please feel free to reach out when you need support again! Enjoy the Defender!

Rated 5 out of 5 stars

I recently arranged my car finance…

I recently arranged my car finance through Charles & Dean and had a really great experience from start to finish. They worked hard to secure me a very competitive deal and made the whole process smooth and straightforward.

A personal thank you to David and Bethany who were both incredibly helpful throughout. They kept me updated, answered any questions quickly, and went the extra mile to make sure everything was sorted.

Really appreciate all the help in getting this over the line. I’d definitely recommend Charles & Dean to anyone looking for car finance!

23 February 2026
Unprompted review
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Reply from Charles & Dean

Thank you Ben for leaving us such a lovely review! We are so pleased to hear that David and Bethany provided you with such a positive experience by being helpful and keeping you updated throughout the process. We would love to be able to support you again in the future! Enjoy the M2!

Rated 5 out of 5 stars

Outstanding Service

Excellent Car Refinance Service – Fast and Professional

I recently used Charles & Dean to refinance my car, and the whole experience was outstanding from start to finish. From the initial enquiry, the team was professional, knowledgeable, and genuinely focused on securing the best deal for me.

They clearly explained all of my options and answered every question promptly. Once I confirmed I was happy to proceed, everything was completed within just two days, which really impressed me. The process was smooth, efficient, and completely stress-free.

I’m extremely pleased with the outcome of my car refinance and wouldn’t hesitate to recommend Charles & Dean to anyone looking for expert, reliable financial support.

Thank you to Andrew Parsons and Gracie Davidson, for the great experience.

4 March 2026
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Reply from Charles & Dean

Wow! Thank you for leaving us such a wonderful review! We are so pleased to hear that Andrew and Gracie provided you with such an excellent experience by being communicative and providing support along the way. We would love to be able to support you again in the future!

Rated 5 out of 5 stars
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Reply from Charles & Dean

Thank you for your kind words! We are so happy to hear that you had an effective and quick experience. Please don't hesitate to reach out if you need support again!

Rated 5 out of 5 stars

Superb personal service

Gracie and Oliver did an amazing job on the finance of my Range Rover. From first contact with Oliver to car keys in hand within a week was fantastic service. Once Ollie sorted a deal I was really happy with, Gracie took the lead in getting all the nuts and bolts of the finance sorted. I couldn’t be happier with their service.

17 February 2026
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Reply from Charles & Dean

Thank you for your lovely review! We are delighted to hear that Oliver and Gracie provided you with fantastic service. Please don't hesitate to reach out if you need support again. Enjoy the Range Rover!

Rated 5 out of 5 stars

Everyone handled the process with such…

Everyone handled the process with such care and professionalism throughout.

Easy to talk to quick to respond - this is my 3rd lease with them and I’ll always come back.

12 February 2026
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Reply from Charles & Dean

Thank you for your kind words and your continued support! We are so happy to hear that you had a positive experience with us. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Claudia helped me refinance my car and…

Claudia helped me refinance my car and save a lot of money over my original agreement.

Process was fast and easy will certainly be using them for my next vehicle.

18 February 2026
Unprompted review
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Reply from Charles & Dean

Thank you for your lovely review! We are so pleased to hear that Claudia has provided you with a positive and cost effective journey! Please don't hesitate to reach out if you need support again.

Rated 5 out of 5 stars

Highly recommend

Very simple and quick process. David and Gracie were very helpful. Many thanks

11 February 2026
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Reply from Charles & Dean

Thank you for your kind words! We are so happy to hear that you had a simple and quick experience with David and Gracie. Please don't hesitate to reach out if you need support again! Enjoy the RS5!

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