Charles Bentley Reviews 11,037

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are very satisfied with the prompt and efficient delivery service, noting that items often arrive on time and well-packaged. People frequently praise the quality of various products, finding them sturdy, well-made, and exactly as described. The customer service is also highlighted as excellent, with many consumers appreciating the quick and helpful responses to issues, even leading to positive resolution for faulty items. However, some people were dissatisfied with the product quality, citing issues like items arriving with marks, cracks, or parts that quickly deteriorated. A few customers also experienced difficulties with assembly due to misaligned holes or missing parts. The minority of people were not happy with customer service in some instances, mentioning slow responses, conflicting information, or a refusal to help with damaged items.

What people talk about most

Product

People report ambiguous experiences with product quality. Many consumers praise the good quality, sturdy... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the good quality of items... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast delivery, with some items... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences, praising... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the products to be a great value,... See more

Based on these reviews

Rated 4 out of 5 stars

The problem with the log splitter I purchased was efficiently dealt with by a young lady who did not know the answer. She did arrange for a call back from the engineer and was very pleasant. The engin... See more

Company replied

Rated 4 out of 5 stars

Prompt delivery and well packed shed. Happy with it now it's put together. The screws are so small and fiddly it took myself and a friend 3 hours to put together. The instructions aren't clear enough... See more

Company replied

Rated 4 out of 5 stars

Just when I thought I was getting nowhere with Rymans the Manufacturer Charles Bentlely came though in a very helpful way. if this is indicative of their customer service then good for them.

Rated 4 out of 5 stars

I was really impressed with the customer service, when a faulty product arrived. They replaced the product quickly and without fuss.

Company replied


Company details

  1. #370 of 402 best companies in Home Furniture Shop
  2. #69 of 76 best companies in Outdoor furniture shop

About Charles Bentley

Written by the company

Welcome to Charles Bentley

We're a family run, 6th generation, global supplier of contemporary home, garden and leisure products. What we believe in is simple – there’s no place like home. It’s that feeling of belonging, the happiness that comes with spending time with your loved ones in the place that you love the most. That’s why we go above and beyond to help you discover the perfect products for your home. VISIT OUR WEBSITE CONTACT US DIRECTLY HERE

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have made several purchases and the…

I have made several purchases and the quality has been fantastic.

Website easy to navigate and find what we were after and in the colour we required.
Delivered extremely quickly by a very helpful delivery person 😍🫶

15 November 2024
Unprompted review
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for taking the time to leave us this wonderful 5* review! I am so happy to hear that you have been happy with all of your purchases.
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent Value

Local established company who provide excellent value for money and first class customer service.

22 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for this excellent 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent Company to deal with

The football goal that I ordered arrived very quickly but unfortunately one of the sections was damaged. I emailed customer services enclosing photos of the damage and received a response the same day informing me that a replacement section would be sent. It arrived within days and the goal is now perfect.

I am extremely impressed with the quality of the product and the subsequent customer service. I would have no hesitation in ordering from Charles Bentley again.

22 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for taking the time to leave us a 5* review! I am so pleased to hear that the Customer Service and Spare Parts teams quickly rectified this issue for you.
Kind regards,
Thomas

Rated 1 out of 5 stars

Incorrect item received

I received a totally different item to the one I had ordered and paid for. I immediately gave it back to the delivery driver who said it would be returned to Charles Bentley. I emailed to explain what had happened and to request the correct item. I have not received a reply.

22 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you for taking the time to leave us a review. I can see that the Customer Service team have been in touch with you regarding this and a replacement has been organised. Apologies for the disappointment you have received with this order.
Kind regards,
Thomas

Rated 3 out of 5 stars

Damaged goods

The packaging was damaged when received.

The furniture back was damaged, and the bench was dusty.

It looks as though the item had been in storage a long time.

22 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you for taking the time to leave us a review. I can see that the Customer Service team have emailed you about this on 3rd December but are yet to receive a response. Should you require any assistance please do reply and one of the team will be happy to help.
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent

Easy to order. Really efficient service. Bin is designed and finished well. It looks great too! Thank you.

30 October 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for leaving us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Tree

Beautiful Christmas Tree and excellent delivery service, would definitely recommend

19 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for leaving us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Lovely product.

Lovely product.
Prompt
Delivery. Good quality

15 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for leaving us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Competitive prices

Competitive prices. Quick dispatch.

13 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 4 out of 5 stars

Product is of excellent quality

As with our previous broom ( labelled National Trust) again an excellent product , my only gripe is that the handle ( in two sections) for some reason keeps coming loose.

12 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a review! I am so sorry to hear the above, please contact us at customerservices@charlesbentley.com where one of the team would be happy to help.
Kind regards,
Thomas

Rated 5 out of 5 stars

All round service from online ordering…

All round service from online ordering to quick delivery was very good, as was the product ordered.

11 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

You had exactly the item we wanted

You had exactly the item we wanted, it came quickly . In particular you used a very reliable carrier who we knew by experience would find us and deliver the goods in tact. We are delighted by your service.

11 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

Perfect for my 7 year old…

Perfect for my 7 year old granddaughter. Easy to assemble and will last her years

21 October 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you very much for taking the time to leave us a 5* review! We hope that your granddaughter enjoys the netball post for many years to come.
Kind regards,
Thomas

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Good quality item beautifully packed.

8 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Rated 5 out of 5 stars

1st time shopping at Charles Bentley!

I bought a goal for my son, it was the best price in comparison to a lot of other places, I also got a £5 discount code on top of that which was great! It got delivered in a quick time and packaged really well, they also kept me informed via email very well on delivery updates etc so first time buying from Charles Bentley and I will be buying again..happy customer!

7 November 2024
Charles Bentley logo

Reply from Charles Bentley

Thank you so much for leaving us a 5* review!
Kind regards,
Thomas

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look