Charles Jacobs Reviews 

834
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Many people warmly appreciate the exceptional financial value, noting that retail prices are extremely reasonable and noticeably cheaper than alternative market options. Consumers consistently highlight the remarkably sturdy build quality of the furniture items, straightforward assembly steps, and exceptionally prompt delivery services across all customer orders. Some reviewers were not happy with their purchases, reporting frustrating problems like pre-drilled mounting holes not lining up correctly or incorrect product descriptions. A few consumers also experienced occasional issues with transit damage, wrong components, or missing parts when opening their recent delivery packages.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like storage units, chairs, and tables are... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the sturdy units, affordable... See more

Order

Customers had positive experiences with order, noting that purchasing was straightforward and delivery was... See more

Price

People report positive experiences with price, highlighting that items are significantly cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more

Company replied

Rated 5 out of 5 stars

Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more

Company replied

Rated 5 out of 5 stars

We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more

Company replied

Rated 5 out of 5 stars

Excellent quality flat pack - fitted together no issues, spare screws etc. Looks perfect, opted for concrete finish XL lp storage, ended up buying an extra one, stacked nicely & secured with supplied... See more

Company replied


Company details

  1. #178 of 396 best companies in Home Furniture Shop
  2. #99 of 228 best companies in Bedroom furniture shop
  3. #22 of 46 best companies in Kitchen Furniture Shop
  4. #55 of 114 best companies in Living room shop
  5. #11 of 20 best companies in Office equipment supplier
  6. #30 of 59 best companies in Office Furniture Shop

About Charles Jacobs

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

834 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(834)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Chair was delivered the next day. Good value Chair and looks nice.

26 February 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Claire

Glad you are pleased with your purchase
We are always happy to help

Kind Regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Everything I needed

Everything I needed, excellent service and product, it should be 10 stars

5 March 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Mark

We are so glad you had a great experience shopping with us
Thank you for your review

Kind Regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Brilliantly made

Brilliantly made, packaged and delivered in quick time. Lovely cabinet perfect for vinyl srorage and vey easy to assemble.

4 March 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Nicholas

We are glad to hear that your vinyl have a new place to call home
Hope to see you again

Kind Regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Great storage for vinyl

Great storage for vinyl. I've now got 9 triple units.

25 February 2025
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Reply from Charles Jacobs

Hi David

Thanks for your feedback
We are glad to hear you are pleased with these items
You know where we are if you ever want a tenth!

Kind Regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Arrived on time well packaged and…

Arrived on time well packaged and straight forward to assemble, looks great and holds my collection sturdy 👍🏼

24 February 2025
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Reply from Charles Jacobs

Hi there

We are glad to hear you are pleased with the product and that it arrived swiftly

Kind Regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Fantastic service and product

Fantastic service and product. Thank you

3 March 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi there,

Thank you for taking the time to leave feedback.

We are glad to hear you received a fantastic service and product.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Office chair...

We are SO pleased with our new chair. It is bright, attractive and comfortable. It took less than 5 minutes to assemble and was delivered quickly. Hesitant to buy as considerably cheaper than most so was aware it could potentially be cheaply made and poor quality, but having read the reviews I went ahead and very pleased with the result. Completely recommended...

25 February 2025
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Reply from Charles Jacobs

Hi Rae

Thank you for taking the time to leave feedback, we really appreciate your comments.

We are glad to hear you are happy with your new chair and that arrived promptly. Thank you for recommending us!

Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Really pleased with the quality of the…

Really pleased with the quality of the folding chairs I ordered. Delivery time was great too.

25 February 2025
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Reply from Charles Jacobs

Hi Christine,

Thank you for taking the time to leave feedback, we really appreciate your comments.

We are glad to hear you are happy with the price of your product and the fast dispatch.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Lovely chair at a good price

Lovely chair at a good price, shipping was fast and it was delivered on time and with care. I put it together in less than 30 min. Instructions are straightforward and easy. This is a secondary chair for my crafts table in my office. So far it feels comfy and looks beautiful and stylish.

23 February 2025
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Reply from Charles Jacobs

Hello,

Thank you for taking the time to leave feedback.

We are happy to hear that you are impressed with our service, that you found the chair easy to assemble and that it looks great at your craft table.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

I just love these chairs

I just love these chairs. Really comfortable to sit on

6 February 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking the time to leave us feedback, we appreciate it.

We're glad to hear you love these chairs and that they're comfortable.

Kind regards
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Desk chair

Nice chair good quality, nice and soft fabric lovely pink colour ,fast delivery !

3 February 2025
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Reply from Charles Jacobs

Hi Joanna,

Thank you for taking the time to leave us feed back, we appreciate it.

We are thrilled to hear that you find our chair to be good quality and are impressed the fabric and delivery speed.

Kind regards,
Charles Jacobs Customer Care Team

Rated 4 out of 5 stars

Great product, not so good after sales service.

As usual a superb product, somewhat let down my their after sales service.
I asked if I could buy three thin metal .
brackets and a few screws used to connect stacked boxes.
I was quoted £8.99 plus £3.99 P&P which i thought was way over the top.
From now on I will be buying from another company.

30 January 2025
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Reply from Charles Jacobs

Hi Colin,

Thank you for taking the time to leave feedback, we appreciate your comments.

We are glad to hear you found your product to be superb. With regards to the spare parts - these are not usually available for sale but we were happy to quote, and this only covered our costs. We are sorry to loose you as a customer and if there is anything we can do to help, please don't hesitate to contact us.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Good value for money,good quality

Good value for money,good quality, quick delivery,

5 February 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hello,

Thank you for taking the time to leave feedback, we really appreciate your comments.
We always strive to ensure our products are dispatched to you as soon as possible

Kind regards,
Charles Jacobs Customer Care Team

Rated 4 out of 5 stars

Nice furniture but…

Happy with the furniture I ordered. In fact, I wanted to place a second order (2 more items) but I was being charged twice for the delivery. This made no sense, so I contacted customer support and they confirmed delivery is based on the number of items ordered. The furniture I wanted to buy this time is 3 times smaller and 3 times lighter than the first one but I’d be charged double. Ridiculous!

27 January 2025
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Reply from Charles Jacobs

Hi Dave,

Thank you for taking the time to leave us feedback.

We are glad to hear that you are pleased with your order and want to place a second order from us.

We are always open to discounting postage for multiple item orders wherever we can. You are right that the new units you mention are slightly smaller, but I can confirm that they cost the same to send. When you contacted us we did check to see if we could make any savings to pass on, but unfortunately we cannot package them together due to their size. I hope this clarifies why we have been unable to offer discounted postage on this occasion.

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Very pleased all round

Very pleased with the service, product and price. I would definitely consider using Charles Jacobs again.

2 February 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Mark,

Thank you for taking the time to leave feedback.

We are glad to hear that you were pleased with your order and the service you received.

We hope you shop with us again soon!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Fast delivery beautiful piece of…

Fast delivery beautiful piece of furniture so happy looks amazing great price beautiful design looks very expensive thank you Charles Jacobs will definitely shop with you again

2 February 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Deborah,

Thank you for for your kind words, we really appreciate them.

We are glad to hear you are happy with the price of your furniture and that it looks amazing!

We look forward to your ordering with us again soon!

Kind regards,
Charles Jacobs Customer Care Team

Rated 5 out of 5 stars

Excellent Quality & Value For Money!

The build quality of these LP storage cubes is excellent and they are very easy put together (less than 10 minutes with a Phillips screwdriver). Good quality materials, very well packaged and delivered quickly - couldn't ask for more! I have already purchased 4 triple cubes and will be back for more.

2 February 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi James,

Thank you for taking the time to leave feedback, we really appreciate your comments.

We are glad to hear you are happy with the quality of your LP Storage Cubes and that they were easy to assemble. We are also pleased to hear your order arrived quickly and well packaged.

We look forward to your ordering with us again soon!

Kind regards,
Charles Jacobs Customer Care Team

Rated 2 out of 5 stars

Shocking quality product

Shocking quality product, but great service from Charles Jabob.

Nest tables has poor quality to gloss finish, but worse still was the side legs were 4mm shorter than the table top. I couldn’t be bothered to try to arrange a collection after unboxing it and building them, so I I just threw them away and lost my money.

Wouldn’t purchase from them again!

2 February 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Gary,

We are very sorry to hear that you have experienced problems with our product. These tables usually get excellent feedback.

We do not appear to have had any direct contact from you prior to this review- please could you confirm if you have tried contacting us to resolve this? It appears that the condition in which you have received your item falls far below the standards we set at Charles Jacobs and we would like the opportunity to resolve this for you. We hope that it is not too late and that the tables have not already been disposed of.

Please do get in contact with our customer care team with images and more details so that we can get this resolved for you as soon as possible. Our contact details are contact@charlesjacobs.co.uk or alternatively you can contact us on 01362697700. Our lines are open Monday-Friday, 8:30am - 5:00pm.

Thank you,
Customer Care Team

Rated 5 out of 5 stars

Swift delivery

Swift delivery. Good product.

2 February 2025
Charles Jacobs logo

Reply from Charles Jacobs

Hi Sue,

Thank you for taking the time to leave feedback, we really appreciate your comments.

We are glad you received quick delivery and are happy with your product.

Kind regards,
Charles Jacobs Customer Care Team

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