It’s ok. I Do get my social security payments early, which I really like. But their “Fraud Shield” alerts are really irritating. It seems EVERY transaction gets flagged. Frustrating. Anyway.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I highly recommend Charlie to anyone in need of a secured, efficient, customer friendly debit card. Honestly, I was hesitant at first. So many scams are out there. After doing a bit of research regar... See more
Great customer service and fraud protection. I receive a text with each and every transaction. When there was one I didn’t recognize, my card was locked immediately. Also the early social security... See more
Company replied
I have been enrolled with Charlie for over a year, and can say without any hesitation that this program is safe, secure and sound. Customer service is top notch with knowledgeable, patient, and... See more
Company replied
Company details
Written by the company
Charlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Contact info
United States
- charlie.com
4.4
Excellent
587 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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The people are amazing
The people are amazing, never had any problem getting my money. They are understanding and genuinely care. Would I recommend them, hell yes
5 stars, and scale if 1 being worst and 10 the very best, 10 all the way
Phyllis
10 February 2025
Reply from Charlie
Thank you, Phyllis, for your lovely review! We’re happy to hear that you find our online banking services user-friendly and efficient. Our team is dedicated to providing a user-friendly experience, and your feedback reaffirms the hard work we put into it. If you have any suggestions for further improvement, we’d love to hear from you!
Thank you for choosing Charlie!
Good customer service
10 February 2025
Reply from Charlie
Thank you so much for your positive review! We’re delighted to know that you’re satisfied with our services. Your feedback is invaluable to us as we continue to strive for excellence.
Thank you for choosing Charlie!
The early funds...friendly phone and…
The early funds...friendly phone and online ...I recommend them over other online banks
10 February 2025
Reply from Charlie
Thank you for your positive review, Emery! We’re delighted to hear that you’re enjoying our our Early Direct Deposit and App features. Our team works hard to offer the best solutions to our customers, and it’s great to know we’re hitting the mark. If you have any further feedback or questions, please feel free to contact us.
Thank you for choosing Charlie!
Reply from Charlie
Hi Donna, we appreciate your kind words about our fraud protection services! Your security is extremely important to us, and we’re delighted to know that you feel safe banking with us. We’re always here to help if you have any concerns or need further assistance.
Thank you for choosing Charlie!
It’s great to get your Social Security…
It’s great to get your Social Security check five days early
10 February 2025
Reply from Charlie
Hi Vincent, we’re so glad you’re enjoying our Early Direct Deposit feature! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know.
Thank you for choosing Charlie!
I love my charlie account
I love my charlie account. I have not had any problem with them. I am telling all my family and friends about charlie. Not sorry i switched to charlie.
10 February 2025
Reply from Charlie
Thank you, Sandra, for your lovely review! We’re happy to hear that you find our online banking services user-friendly and efficient. Our team is dedicated to providing a user-friendly experience, and your feedback reaffirms the hard work we put into it. If you have any suggestions for further improvement, we’d love to hear from you!
Thank you for choosing Charlie!
Reply from Charlie
Hello Mary, thank you for your fantastic review! We’re happy to hear that you’re pleased with our easy-to-use app and it's features. Our team works hard to design products that meet our customers’ needs, and your feedback confirms we’re on the right track. We appreciate your support and look forward to continuing to serve you!
Thank you for choosing Charlie!
I love Charlie and it's very convenient…
I love Charlie and it's very convenient and helpful!!
10 February 2025
Reply from Charlie
Hi Kimberly,
Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was very convenient and helpful. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback.
Thank you for choosing Charlie!
Charlie financial is the best thing I…
Charlie financial is the best thing I could ever have done money is always on time and I love the way you can put your card to sleep
10 February 2025
Reply from Charlie
Thank you for your positive review, Bonnie! We’re delighted to hear that you’re enjoying our Fraud Shield features and Early Direct Deposit. Our team works hard to offer the best solutions to our customers, and it’s great to know we’re hitting the mark. If you have any further feedback or questions, please feel free to contact us.
Thank you for choosing Charlie!
When I make errors Charlie is always…
LESSONS IN LI
When I make errors Charlie is always there to assist without judgment.At 78 it's important to know I have their absolute trust!
10 February 2025
Reply from Charlie
Hi Lynn,
Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team is trust worthy and makes you feel safe. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback.
Thank you for choosing Charlie!
My experience with Charlie has been Awesome…a
My experience with Charlie has been great
I'm 80 and it's nice to revive your Social security early and know that it's safe tjeb bank Sutton is helpful and all the staff at Charlie's too..
Sharon kalona Johnson
10 February 2025
Reply from Charlie
Thank you, Sharon, for your lovely review! We’re happy to hear that you find our online banking services user-friendly and efficient. Our team is dedicated to providing a user-friendly experience, and your feedback reaffirms the hard work we put into it. If you have any suggestions for further improvement, we’d love to hear from you!
Thank you for choosing Charlie!
The Banker solved my issue with the ATM
The representative took her time with solving my issue. I felt cared for. I always feel cared for when speaking with Charlie bankers. They are very knowledgeable caring and polite and thorough.
31 January 2025
Reply from Charlie
Hi Theresa,
Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was patient and made you feel cared for. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback.
Thank you for choosing Charlie!
Charlie is very informative with…
Charlie is very informative with everything that they provide , if they could make it so we can be able to make transfers from one bank account to the other that would be good.
9 February 2025
Reply from Charlie
Hi Leonard,
Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was knowledgeable and helpful.
We have a feature under Move Money that allows you to transfer from your Charlie Visa Debit Card to another Visa Debit Card immediately. Give us a call and we'd be happy to walk you through it!
We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback.
Thank you for choosing Charlie!
Reply from Charlie
Hi Paul, we appreciate your kind words about our fraud protection services! Your security is extremely important to us, and we’re delighted to know that you feel safe banking with us. We’re always here to help if you have any concerns or need further assistance.
Thank you for choosing Charlie!
Very…helpful
Very respective.fast.knowledgable.helpful and understanding.i recomend them to every person over 50 and on social security.
10 February 2025
Reply from Charlie
Hi Diana,
Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was respectful, fast, knowledgeable, helpful and understanding. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback.
Thank you for choosing Charlie!
Very good to have
Very good to have. You do get your SS ck 5 days in early. Comes in very hand.
J Pesino
10 February 2025
Reply from Charlie
Hi Jaci, we’re so glad you’re enjoying our Early Direct Deposit feature! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know.
Thank you for choosing Charlie!
It makes me happy because I received…
It makes me happy because I received 2 days faster my deposit.
Thank you Charlie.
10 February 2025
Reply from Charlie
Hi Maria, we’re so glad you’re enjoying our Early Direct Deposit feature! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know.
Thank you for choosing Charlie!
I love Charlie
I love Charlie. I love getting my check early. They are very helpful when I have an issue. They Get on the ball with what ever is going on .up to date. Very kind
10 February 2025
Reply from Charlie
Hi Rosemary, we’re so glad you’re enjoying our Early Direct Deposit feature! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know.
Thank you for choosing Charlie!
I have had a good experience with…
I have had a good experience with Charlie whenever I had called. I am happy with Charlie. I like that I get a text whenever I make a purchase . I also am happy I get
my deposit early.
10 February 2025
Reply from Charlie
Dear Kadeane, your wonderful review made our day!
We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out.
Thank you for choosing Charlie!
Out of all the different banks,banking…
Out of all the different banks,banking platforms.
I like Charlie the best and it says trouble free whenever I've had a problem they dealt with it efficiently and quickly and I'm very happy with them
10 February 2025
Reply from Charlie
Hi Richard,
Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was quick and efficient. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback.
Thank you for choosing Charlie!
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